Job Description
Being part of the Business Process team, you will be responsible for optimizing and improving the overall efficiency and effectiveness of our organization's business processes. You will work closely with various departments, stakeholders, and teams to identify areas for improvement, design and implement streamlined processes, and monitor their performance to ensure they align with our business objectives. The role requires a keen understanding of business operations, solution mapping (on ERP), analytical thinking, and strong leadership skills to drive process changes successfully.

As a Business Process Manager, you will play a vital role in driving organizational efficiency, optimizing operations, and fostering a culture of continuous improvement. Your expertise in process management and leadership will contribute significantly to the success of our company's strategic initiatives.

Responsibilities:

• Conduct comprehensive analysis of existing business processes to identify bottlenecks, inefficiencies, and areas for improvement.
• Collaborate with stakeholders to understand business requirements and align process changes with strategic goals.
• Utilize data-driven insights to identify key performance indicators (KPIs) and measure process performance and outcomes.
• Develop and design streamlined processes and procedures that enhance productivity, reduce costs, and improve overall operational efficiency.
• Ensure that new processes are clearly documented, communicated to relevant teams, and effectively implemented.
• Work with cross-functional teams to gain buy-in and ensure smooth integration of process changes.
• Establish mechanisms for ongoing monitoring and evaluation of implemented processes to identify potential issues or deviations.
• Regularly analyze performance data, gather feedback, and adjust as needed to continuously improve processes.
• Implement best practices and industry standards to further optimize business processes.

Job Requirements

• Bachelor's degree in Business Administration, Management, Engineering, Supply Chain or a related field.
• Proven experience (typically 5+ years) in business process management, process improvement, or related roles.
• Fluent English
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Excellent project management skills with the ability to lead cross-functional teams effectively.
• Strong communication and interpersonal skills to collaborate with diverse stakeholders.
• Knowledge of process improvement methodologies such as Lean, Six Sigma, or BPMN (Business Process Model and Notation).
• Familiarity with process modeling and workflow software tools.
• Ability to adapt to a dynamic and fast-paced work environment
• Solid experience facilitating and moderating process mapping & improvement workshop
• Knowledge of customer experience management approaches and methodologies a plus