Responsibilities :

• Work closely with the KYC manager to oversee daily KYC duties and ensure KPIs are met
• Supervise the KYC team to ensure operational excellence
• Provide people management by coaching, inspiring, and guiding agents under supervision and ensuring KPIs are met
• Ensure that all subordinates are working effectively and follow all technical and company processes
• Keep accurate records and document KYC actions and discussions
• Implement tools for the regular tracking, review, and reporting of the performance of the teams in delivering KPIs and targets
• Identify, prioritize, and resolve KYC-related issues
• Collaborate with cross-functional teams to improve the operational tools and systems

Qualifications :

• Fluent in both Thai and English
• Bachelor’s degree in any field
• Excellent communication, explanation, attention to detail, can-do attitude and leadership skills
• Minimum 3 years experience in a supervisor role with strong people management skill
• Familiar with KYC, AMLO is a must
• Able to work under pressure and solve problems independently while holding strong organizational skills

Nice to have :

• Experience in any of the following industries: Banking, Online Payments, Cryptocurrency, Exchanges, or Trading
• Years of experience in KYC or Operation
• Work experience in a high-growth startup or tech company

Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/ or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.