Digital Application Support
atGulf Energy Development PCLJob Responsibilities
- Being the central point of application support for all Digital transformation applications e.g., web, mobile, data analytics, AI, RPA, ML
- Leading incident recovery and detailing root case analysis
- Taking ownership of incidents and ensuring they are resolved within SLA
- Prioritizing the issues, requests, and production enhancements to meet business priorities
- Analyzing and resolving production issues and data and execute queries to correct data, highly complex business requirements, and requests (bug, support, modification, enchantment, etc.)
- Preparing issue summary document, production performance, and advising for long-term improvements
- Assisting in new implementations, installations, upgrades, and migrations of systems
- Assisting in the rollout of existing applications
- Providing data preparation, update master data, and configuration
- Attaining good levels of feedback with business users and internal stakeholders
- Checking the production environment on Azure, memory usage, and response time to ensure production readiness
- Communicating with stakeholders on a regular basis with status reports
- Escalating or delegating issues in a timely manner if needed
- Coordinating tests as needed for support
- Providing training to users and team
- Being a central point of contact for production application support on assigned applications
- Following up with the development team, users, and managers until incidents are closed.
Job Qualifications
- Bachelor’s degree in information technology, computer science, engineering, IT, or a related field from Prominent universities
- Minimum of 2 years of hands-on experience in application support and managing production requests for web/mobile development
- Hands-on experience in database inquiry (SQL), and reporting generation would be an advantage
- Creative, and up to date in the Technology movement to create business solutions
- Able to multi-task and prioritize workload supporting multiple projects
- Creativity, problem solving skills, negotiation and systematic thinking
- Fluent in English both written and verbal (Minimum 750 TOEIC score)
- Goal-Oriented, Unity, Learning, Flexible.
Experience required
- 2 years
Career level
- Entry Level
- Middle Level
Only Thai nationals can apply
Salary
- Negotiable
Job function
- IT / Programming
Job type
- Full-time
Age preferred
- From 25 up
Company overview
Size:1000-2000 employees
Industry:Energy / Power / Water
Location:Bangkok
Website:www.gulf.co.th
Founded in:1995
Ranking:5/5
GULF is a holding company that invests in a portfolio of conventional and renewable power generation and distribution businesses, as well as natural gas supply and distribution, infrastructure development projects, and digital business.
GULF is also ...
Why join us: Work with GULF Are you a high-achiever ?, Are you a team player ?, Do you embrace challenge ? If you are, then you have come to the right place. Gulf is defined by our unique culture. Our dynamic environment makes us an ideal workplace for talents who are ...
Job location: Pathum Wan
Head office: 87 M Thai Tower, 11 th Fl., All Seasons Place, Wireless Road, Lumpini, Pathumwan, Bangkok 10330 Thailand
Benefits
- Provident fund
- Health Insurance
- Life Insurance
- Accident Insurance
- Social Security
- Annual bonus
- Company uniform
- Job training
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