Digital Application Support

atGulf Energy Development PCL

Job Responsibilities

  • Being the central point of application support for all Digital transformation applications e.g., web, mobile, data analytics, AI, RPA, ML
  • Leading incident recovery and detailing root case analysis
  • Taking ownership of incidents and ensuring they are resolved within SLA
  • Prioritizing the issues, requests, and production enhancements to meet business priorities
  • Analyzing and resolving production issues and data and execute queries to correct data, highly complex business requirements, and requests (bug, support, modification, enchantment, etc.)
  • Preparing issue summary document, production performance, and advising for long-term improvements
  • Assisting in new implementations, installations, upgrades, and migrations of systems
  • Assisting in the rollout of existing applications
  • Providing data preparation, update master data, and configuration
  • Attaining good levels of feedback with business users and internal stakeholders
  • Checking the production environment on Azure, memory usage, and response time to ensure production readiness
  • Communicating with stakeholders on a regular basis with status reports
  • Escalating or delegating issues in a timely manner if needed
  • Coordinating tests as needed for support
  • Providing training to users and team
  • Being a central point of contact for production application support on assigned applications
  • Following up with the development team, users, and managers until incidents are closed.

 

Job Qualifications

  • Bachelor’s degree in information technology, computer science, engineering, IT, or a related field from Prominent universities
  • Minimum of 2 years of hands-on experience in application support and managing production requests for web/mobile development
  • Hands-on experience in database inquiry (SQL), and reporting generation would be an advantage
  • Creative, and up to date in the Technology movement to create business solutions
  • Able to multi-task and prioritize workload supporting multiple projects
  • Creativity, problem solving skills, negotiation and systematic thinking
  • Fluent in English both written and verbal (Minimum 750 TOEIC score)
  • Goal-Oriented, Unity, Learning, Flexible.
Experience required
  • 2 years
Career level
  • Entry Level
  • Middle Level
Only Thai nationals can apply
Salary
  • Negotiable
Job function
  • IT / Programming
Job type
  • Full-time
Age preferred
  • From 25 up
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Company overview

Size:1000-2000 employees
Industry:Energy / Power / Water
Location:Bangkok
Website:www.gulf.co.th
Founded in:1995
Ranking:5/5

GULF is a holding company that invests in a portfolio of conventional and renewable power generation and distribution businesses, as well as natural gas supply and distribution, infrastructure development projects, and digital business. ​

GULF is also ...

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Why join us:

Work with GULF 

Are you a high-achiever ?, Are you a team player ?, Do you embrace challenge ?

If you are, then you have come to the right place.

Gulf is defined by our unique culture. Our dynamic environment makes us an ideal workplace for talents who are ...

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Job location: Pathum Wan
Head office: 87 M Thai Tower, 11 th Fl., All Seasons Place, Wireless Road, Lumpini, Pathumwan, Bangkok 10330 Thailand
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