Chubb life Assurance Co., Ltd.
This job has expired
Officer 2 - CCC
atChubb life Assurance Co., Ltd.JOB SUMMARY:
The Customer Care Center Manager is responsible for the day-to-day management of the front end customer service transactions by walk-in, by mail/e-mail or by phones, overseeing the functioning of the call center staffs and support appropriate equipment. Responsibilities include planning, staffing, organizing, training/coaching, and supervising to ensure the highest level of customer service with accurate and timely completion of all customers (clients, agents and internal personnel).
RESPONSIBILITIES:
- Support volume growth of Customer Care Center in every channel and manage daily performance according to the KPIs control.
- Support Inbound call volume growth related to company growth target, new digital initiative
- Analyze report and prepare proactive solution to improve team service
- Improve service level and abandon rate
- Answering inbound call service of high volume during peak times
- Supporting customer service for complicated case handling and advise for difficult cases with team
JOB SUMMARY:
The Customer Care Center Manager is responsible for the day-to-day management of the front end customer service transactions by walk-in, by mail/e-mail or by phones, overseeing the functioning of the call center staffs and support appropriate equipment. Responsibilities include planning, staffing, organizing, training/coaching, and supervising to ensure the highest level of customer service with accurate and timely completion of all customers (clients, agents and internal personnel).
RESPONSIBILITIES:
- Support volume growth of Customer Care Center in every channel and manage daily performance according to the KPIs control.
- Support Inbound call volume growth related to company growth target, new digital initiative
- Analyze report and prepare proactive solution to improve team service
- Improve service level and abandon rate
- Answering inbound call service of high volume during peak times
- Supporting customer service for complicated case handling and advise for difficult cases with team
Salary
- Negotiable
Job type
- Full-time
Company overview
The insurance companies of Chubb serve multinational corporations, mid-size and small businesses with property and casualty insurance and services; affluent and high net worth individuals with substantial assets to protect; individuals purchasing life, personal accident, supplemental health, homeown ... Read more
Why join us: At ACE, we recruit people who will contribute to the growth and success of the company and focus on meeting customers' needs. We are committed to developing all our employees and to ensuring they are satisfied in their work at ACE, which is one of the world’s leading insurance companies. We are a ... Read more
Benefits
- Pension Fund
- Professional development
- Five-day work week
- Social Security
- Job training
- Learning & Development Opportunities
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