Job Responsibilities

- Understand customers’ complaint, try to find out the root causes by using problem solving skill.
- Propose the new workflow / automatic tool to reduce customers’ complaint.
- Develop the solution to improve the quality of all fixed broadband services
- Propose new monitoring tool to meet customers' satisfaction (included reporting tool)

Qualification
- Bachelor or master's degree in IT / Computer Engineer / Computer Science, IT or related fields.
- At Least 1 years of work experiences in Unix shell script, Python, PHP, DevSecOps, C#
- Have experience in fixed broadband technology or related field.