Job Responsibilities

- Understand customers’ complaint, try to find out the root causes by using problem solving skill.
- Propose the new workflow / automatic tool to reduce customers’ complaint.
- Develop the solution to improve the quality of all fixed broadband services
- Propose new monitoring tool to meet customers' satisfaction (included reporting tool)

Qualification

- Bachelor or Master degree in IT / COMPUTER ENGINEER
- Minimum of 0-5 years Working experience in Telecommunication company, especially in fixed broadband technology
- Experience in Customer support, Network implementation and Network Quality control
- Experience and knowledge in Unix shell script, Python, Unix shell script, Python, PHP, C#