Job Responsibilities :

• Understand customers’ complaint, try to find out the root causes by using problem solving skill.
• Propose the new workflow / automatic tool to reduce customers’ complaint.
• Develop the solution to improve the quality of all fixed broadband services
• Propose new monitoring tool to meet customers' satisfaction (included reporting tool)
• Customer behaviour analysis
• Programmer's skills

Qualification :

• Bachelor or Master degree in IT / COMPUTER ENGINEER
• Programing Languages (optional - Unix shell script, Python, PHP, C#)
• Minimum of 0-5 years Working experience in Telecommunication company, especially in fixed broadband technology
• Experience in Customer support, Network implementation and Network Quality control
• Experience and knowledge in Unix shell script, Python