We are looking for various Application Support/ Operation Support and System Engineer, Database Administrator positions to support our business. Please consider position details below.

You can apply, our team will get back to you to discuss further regarding these position.

1.Application Support / Operation Support / Technical Support

An application / technical support analyst is an IT professional who helps a business or customers solve its application and system issues.
Has responsible for the details analysis and troubleshooting of application / functional / product quires escalation from Tier-1 support team.
They have a deep understanding of how the systems work and perform troubleshooting systems, responding to assistance requests and handling technical issues.

• Responding to customer / business user inquiries that escalate from Tier-1 support team.
• Identifying customer issues and diagnosing the root of the problem.
• Providing troubleshooting and guidance to Tier-1 support team in resolving the customer's issues.
• Logging and updating support tickets for tracking purposes.
• Escalating unresolved issues or complex problems to higher-level support tiers (e.g., Tier-3 support) when necessary.

Knowledge, Skills and Competencies:

• A degree in Computer Engineering, Computer Sciences or Information Technology
• Knowledge of programming languages i.e. SQL, Java and .Net Languages
• Previous experience as an application support analyst or a similar role

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2. System Engineer / System Administrator

• Responsible for Monitor and analyze Server performance, Operating System and ensure efficient utilization of Server Hardware
• Responsible for performance tuning and corrective maintenance to assure that Server Hardware, OS and Network Connection is performing efficiently
  Installing and upgrading UNIX / Window system software on company servers and computers
• Creating UNIX / Windows file systems.
• Setting up and maintaining UNIX / Windows user accounts and access management systems
• Implementing network and computer system policies
• Detecting and troubleshooting software and hardware issues
• Responding to user requests and software errors
• Monitoring the performance of the system and server
• Creating backup and recovery policies
• Setting up and monitoring security policies
• Applying patches and upgrades when necessary.

Knowledge, Skills and Competencies:

• Previous experience as a UNIX/Window system administrator
• Bachelor’s degree in computer science, computer engineering, or a similar field.
• Knowledge of UNIX, LINUX and Windows operating systems, storage environments, file systems, and network protocols
• Detailed knowledge of UNIX/Window principles, file editing, UNIX commands, and file manipulation.
• Familiarity with Windows, UNIX, LINUX, and LINUX shell scripting
• Knowledge of networking principles including routing, subnets, TCP, IP, VLANs, and UDP.
• Understanding of backup procedures and storage management
• In-depth knowledge of computer hardware systems including circuit boards, memory modules, and processors

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3. Database Administrator

• Responsible for Monitor and analyze database performance and ensure efficient utilization of database systems.
• Responsible for performance tuning and corrective maintenance to assure that database is performing efficiently.
• Perform data backups and developing data recovery plans.
• Perform database security and integrity controls
• Perform database capacity planning and maintain a database instance.

Knowledge, Skills and Competencies:

• Bachelor’s degree in computer science or a related information technology field
• At least 2 years of experience as a System and Database administrator.
• Proficiency in database administrator, including MS SQL, MongoDB, Oracle Database or PostgreSQL.
• Good understand in database design, troubleshooting and maintenance.
• - Experience in SQL and PL/SQL.