Cloud Product Development and Management

Responsibilities

• Build and maintain strategic relationships with key customers and partners across different lines of business, geographies, and cultures, and act as a trusted advisor on their future direction and needs.

• Drive large scale customer and partner business initiatives by identifying, creating, and selling innovative solutions that leverage Microsoft's products, services, and capabilities, and deliver long-term value for all parties.

• Steer business value propositions based on company, partner, and/or customer needs and drive strategy across multiple products/industries over an extended time horizon as applicable.

• Anticipate the AIS value proposition versus competitors and work with stakeholders to influence the build/buy/partner decision to meet customer needs, leveraging knowledge in conjunction with product/industry teams to establish a foundation for future opportunities in competitive situations through collaboration.

• Leverage relationships with a diverse set of stakeholders and deep knowledge of customers, partners, and the business to seek out unique opportunities. Develop overarching strategies to address gaps and gains agreements on the opportunity pipeline.

• Lead deal opportunities across deal stages. Drive plans for managing deals with targeted strategies, prioritization, and implementation of communications and reporting.

• Collaborate with customers, partners, and AIS colleagues to develop post-deal governance and oversee the creation and implementation of execution plans across a portfolio of deals within domains, industries, and/or geographies.

• Partnership strategy: Steer’s business value propositions based on company, partner, and/or customer needs and drives strategy across multiple products/industries over an extended time horizon as applicable. Drives support and action by influencing internal stakeholders and partners and promoting the value of opportunities.

Requirements

• At least 3-5 years experience in Cloud/IT Product manager or Channel manager
• Cloud business marketing or product experience

Cloud Presales/ Cloud Solution Sales

Responsibilities:

• Collaborate with the sales team to identify and qualify new customer opportunities in the cloud space.
• Conduct in-depth consultations with potential customers to understand their business goals, current IT environment, and cloud migration plans.
• Leverage your cloud expertise to architect and propose secure solutions that effectively address customer needs, considering medium to large enterprise customer requirements.
• Demonstrate a strong understanding of cloud fundamentals and best practices for at least one of the following cloud platforms: AWS, Microsoft Azure, or Google Cloud Platform (GCP) or other public cloud.
• Comprehensive understanding of cloud concepts including AWS, Azure, GCP, VMWare, and Local Cloud solutions.
• Apply your knowledge of Landing Zone design principles to create robust and secure cloud environments.
• Navigate the complexities of cloud deployment models (IaaS, PaaS, SaaS) and service models (Public, Private, Hybrid) to recommend the optimal solution for each customer.
• Develop strategic cloud project plans that outline the migration process and highlight the long-term benefits for customers.
• Craft compelling investment plans that quantify the ROI and cost savings associated with cloud adoption.
• Deliver impactful presentations that showcase your cloud knowledge and effectively communicate the value proposition of our cloud solutions.
• Participate in proof-of-concept (POC) development and execution.
• Stay up-to-date on the latest cloud trends and technologies to ensure you offer the most relevant solutions to our customers.

Requirements:

• Minimum of 5 years of experience in a technical field, with a focus on Security or Cloud computing.
• Strong understanding of cloud fundamentals and best practices for one of the major cloud platforms (AWS, Azure, GCP).
• Proven experience in architecting cloud solutions for medium to large enterprise customers.
• Ability to analyze customer environments and recommend secure cloud solutions that align with their specific business needs.
• In-depth understanding of general security practices for cloud computing.
• Solid grasp of cloud concepts: AWS, Azure, GCP, VMWare, Local Cloud.
• Working knowledge of Landing Zone design principles.
• Proficiency in cloud deployment models (IaaS, PaaS, SaaS) and service models (Public, Private, Hybrid).
• Excellent presentation and communication skills, with the ability to tailor your message to different audiences.
• Experience in developing strategic plans and investment proposals for cloud projects is a plus.
• A Cloud Certification (AWS, Azure, or Google Cloud Platform) is a strong advantage.

Cloud Service Support/ Dispatcher / Cloud Technical Support

Responsibilities

• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• You engage with Oracle Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving AIS product improvements.

Requirements

• Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field
• 3+ years technical support, technical consulting experience, or information technology experience.
• Strong experience with cloud, administration, understanding of the Networking OSI model and related concepts.

Cloud Implementation (Azure Cloud engineer)

Responsibilities

• Manage Monitoring and Troubleshooting AWS environments which includes working with services like EC2, ELB, RDS, and S3.
• Manage Monitoring and Troubleshooting AWS's applications native services and serverless architecture (Lambda) on AWS platform.
• Manage Monitoring and Troubleshooting AWS network and security features (VPC, Security Groups, NACLs, ALB/NLB, Transit Gateway, etc.)
• Manage Monitoring and Troubleshooting Identity and Access Management (IAM), SSO Integration.
• Manage Monitoring and Troubleshooting AWS SQL (SQL VM , Manage instance , PAAS)
• Utilize automation tools such as Infrastructure as Code (IaC), including CloudFormation and/or terraform.
• Manage Monitoring and Troubleshooting high availability solutioning (multi-AZ / regions, Backup, Snapshotting, archiving)

Requirements

• Experience 2-5 Years Microsoft Cloud (Microsoft Azure or AWS) .
• Experience designing and building web environments on AWS, which includes working with services like EC2, ELB, RDS, and S3
• Experience with monitoring systems such as CloudWatch and other industry standard visibility platforms (Data Dog, Dynatrace, New Relic, etc.)
• Experience with Logging and log monitoring (CloudWatch and CloudTrail) both for performance, security, and compliance efforts
• Proficiency with Infrastructure as Code (IaC), including CloudFormation and/or Terraform
• Understanding of CI/CD on AWS platform
• Expert knowledge of AWS network and security features (VPC, Security Groups, NACLs, ALB/NLB, Transit Gateway, etc.)
• Experience building applications with native services and serverless architecture (Lambda) on AWS platform
• Strong understanding of Identity and Access Management (IAM), SSO Integration
• Strong understanding of high availability solutioning (multi-AZ / regions, Backup, Snapshotting, archiving)

Network Security (Cloud)

Reponsibilities

• Design, implement, manage high available, high performance, scalable, secure, network and security infrastructure for public cloud services across multiple availability zones and regions with following characteristics:
  • Support integration with Cloud Management Platform such as OpenStack and Google Cloud Airgap
  • Support integration with Software-defined network and virtualization platform such as Linux KVM
  • Support multi cloud environment and hybrid cloud environment such as customer on premise data center and Hyper scaler clouds
• Work with hyper scaler providers to implement network connection between cloud environments
• Manage network information registrations such as IP network address, AS number, domain name, etc
• Implement authentication, authorization and accounting system for network and security devices
• Troubleshoot network and security incidents

Requirements:

• Relevant network certifications such as CCNA, CCNP, CCIE
• Relevant Information Security certification such as CISSP
• Strong understanding of networking concepts, protocols (TCP/IP, OSI model), and technologies (LAN, WAN, VPN).
• Proficiency in network hardware and software, including routers, switches, firewalls, and network operating systems.
• Experience with network monitoring and troubleshooting tools.

Cloud Solution Review and Risk Management Specialist (Bidding Review Team)

Responsibilities

• Facilitate and drive solution review session
  • Study and Evaluate technical requirement including TOR
  • Compare and Validate between Presale’s solution and Customer requirement
  • Ensure the delivery plan with the identified timeline
  • Clarified the owner of after-sale process both Insource and Outsource
  • Consult to clarify the Project’s risks with Risk Mitigation to have Risk Register Cost
• Ensure corporate governance guideline are adhered
• Prepare summarized report with approval on Solution Review Result and handover to EFRM
• Note:
  • Non-Telecom team is responsible for Cloud both Public (MS, AWS, Google, HW, Oracle) & Private, ICT (Server, IT Infra, CCTV, Wi-Fi, etc.), Security and SW development Product

Requirements

• Education: Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 5 years of experience in enterprise solution delivery, including network infrastructure, cloud solutions, and data center technologies.
• Proven track record in bid evaluation, contract negotiation, and vendor management.
• Strong understanding of risk management principles and methodologies.
• Experience in working with diverse technical teams and stakeholders.
• Technical Skills:
• Proficiency in network protocols (TCP/IP, routing, switching) and network security concepts.
• Knowledge of cloud technologies (AWS, Azure, GCP) and virtualization.