āļ›āļĢāļ°āļāļēāļĻāļ‡āļēāļ™āļ™āļĩāđ‰āļŦāļĄāļ”āļ­āļēāļĒāļļāđāļĨāđ‰āļ§

Job Title

Manager, Customer Success Management

The Amadeus Customer Success Manager (CSM) empowers their customers to unlock the most value of Amadeus solutions for higher return on their investment and business impact. CSMs bring expertise to support our customer business expansion. They are responsible for understanding the needs and constraints of customers, and then promoting early adoption and best usage of Amadeus products to derive maximum value for the customer. They enable Amadeus to respond faster and more precisely to customer needs, ensuring their success and satisfaction. CSMs partner with the customer to maximize adoption and to ensure that they get all the help they need to quickly get business outcomes after implementation of our solutions. Customer satisfaction, solution adoption, value delivered to customer, low churn, growth through upsells are some on the main KPIs for Customer Success Managers.Working hand in hand with Account Managers and Presales team, Customer Success Managers lead the post-sales cycle and are an essential part of completing a successful a sale, as well as promoting renewals and expansion of accounts.

Airline Distribution CSMs can be assigned to one or multiple Airline accounts. When working with Strategic Accounts, CSM is key in shaping and coordinating the work of the Extended Account Team. CSMs work with the different distribution channels, including NDC and EDIFACT, and with Airlines using Amadeus Altea, Navitaire, or 3rd party PSS systems.

Key accountabilities

Talent Management and Engagement: Manage a medium-sized team of engaged, high performance Customer Success Managers. Ensure customer needs are covered by the team, assigning the right profiles for each customer. Provide coaching and mentoring on their roles and motivate the team to achieve the business success. Guide team members in best practices and ensure the customer success model is being applied in a way that fits each specific customers' needs. Ensure the right tools, metrics, accesses and permissions are available to the team so they can perform to the best of their capacity. Support the people's growth and plan career development in the context of the role. Report, address and propose solutions for customer risks and opportunities promptly, raising these to senior management to get support when necessary.

Own Customer Success Plans: The Manager, Customer Success Management is a hand-on role and should personally handle Customer Success activity for one or more accounts. Secure the right level of customer success plans for the customers in scope of the team. Drive customer alignment and goal-setting. Help team members orchestrate Amadeus roles in engaging customer in upfront goal-setting – including external meetings with (key) decision makers to agree on KPIs, method for tracking, and Success Plan elements. Set clear expectations on engagement model with stakeholders building stakeholder map, communicating role of CSM, and with implementation communicating resource requirements, and risks, based on customer deployment readiness. If new customer or highly strategic, participate in internal handover meetings organized by Account Manager to understand Account Plan and customer context.

Manage ongoing customer adoption and health: Proactively review key metrics, reach out whenever they drop below target, and problem solve ways to drive adoption. Share best practices for solution usage with customers to secure highest possible level of adoption and satisfaction. Engage Amadeus consulting resources when necessary to conduct Health Checks. Lead regular (quarterly or annual) business reviews to discuss whether Amadeus is progressing towards value and opportunities for improvement based on success charter and KPI tracking. Play coordinating support role whenever customer runs into frustrating technical challenges by activating individuals with relevant expertise to address these and feeding back progress updates. Deliver and explain dashboards relevant to customers business outcomes. Advocate for customer internally through prioritization process with Product Management Marketing and with Amadeus leadership engagement when necessary.

Support AM in renewals and expansion (upsell): Identify upsell or expansion opportunities and engage with relevant team (Pre-Sales and Account Management). Check-in regularly with AM to discuss opportunities for account growth (in line with AM account plan), and ways to address bottle-necks to growth. Support AM in renewals preparation, being pulled in by AM to share customer progress towards value (Customer Success Plan) that AM will use to drive renewals treatment

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

āļ›āļĢāļ°āļŠāļšāļāļēāļĢāļ“āđŒāļ—āļĩāđˆāļˆāļģāđ€āļ›āđ‡āļ™
  • āđ„āļĄāđˆāļĢāļ°āļšāļļāļ›āļĢāļ°āļŠāļšāļāļēāļĢāļ“āđŒāļ‚āļąāđ‰āļ™āļ•āđˆāļģ
āđ€āļ‡āļīāļ™āđ€āļ”āļ·āļ­āļ™
  • āļŠāļēāļĄāļēāļĢāļ–āļ•āđˆāļ­āļĢāļ­āļ‡āđ„āļ”āđ‰
āļŠāļēāļĒāļ‡āļēāļ™
  • āļšāļĢāļīāļāļēāļĢāļĨāļđāļāļ„āđ‰āļē
  • āļāļēāļĢāļˆāļąāļ”āļāļēāļĢ
āļ›āļĢāļ°āđ€āļ āļ—āļ‡āļēāļ™
  • āļ‡āļēāļ™āļ›āļĢāļ°āļˆāļģ
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 1
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 2
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 3
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 4
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 5
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 6
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 7
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 8
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 9
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 10
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ 11
keyboard_arrow_right

āđ€āļāļĩāđˆāļĒāļ§āļāļąāļšāļšāļĢāļīāļĐāļąāļ—

āļˆāļģāļ™āļ§āļ™āļžāļ™āļąāļāļ‡āļēāļ™:100-500 āļ„āļ™
āļ›āļĢāļ°āđ€āļ āļ—āļšāļĢāļīāļĐāļąāļ—:āļ‡āļēāļ™āļ§āļīāļˆāļąāļĒ / āļ‡āļēāļ™āļŠāļģāļĢāļ§āļˆ
āļ—āļĩāđˆāļ•āļąāđ‰āļ‡āļšāļĢāļīāļĐāļąāļ—:āļāļĢāļļāļ‡āđ€āļ—āļž
āđ€āļ§āđ‡āļšāđ„āļ‹āļ•āđŒ:www.amadeus.com
āļāđˆāļ­āļ•āļąāđ‰āļ‡āđ€āļĄāļ·āđˆāļ­āļ›āļĩ:1987
āļ„āļ°āđāļ™āļ™:4/5

Amadeus āļāļģāļĨāļąāļ‡āļāļģāļŦāļ™āļ”āļ­āļ™āļēāļ„āļ•āļ‚āļ­āļ‡āļāļēāļĢāđ€āļ”āļīāļ™āļ—āļēāļ‡āļ—āļĩāđˆāļŠāļģāļ„āļąāļāļŠāļģāļŦāļĢāļąāļšāđ€āļĢāļēāļ—āļĩāđˆ Amadeus Thailand āļ—āļļāļāļ§āļąāļ™āļ™āļĩāđ‰ āļ”āđ‰āļ§āļĒāđ€āļ—āļ„āđ‚āļ™āđ‚āļĨāļĒāļĩāļ—āļĩāđˆāļ‰āļĨāļēāļ”āļ‚āļķāđ‰āļ™āļ—āļļāļāļ™āļēāļ—āļĩ āļ­āļ™āļēāļ„āļ•āļ™āļąāđ‰āļ™āļˆāļķāļ‡āļ™āđˆāļēāļ•āļ·āđˆāļ™āđ€āļ•āđ‰āļ™āļĒāļīāđˆāļ‡āļāļ§āđˆāļēāļ—āļĩāđˆāđ€āļ„āļĒ āļ­āļ°āļĄāļēāļ”āļīāļ­āļļāļŠāđ€āļ›āđ‡āļ™āļœāļđāđ‰āđƒāļŦāđ‰āļšāļĢāļīāļāļēāļĢāđ„āļ­āļ—āļĩāļŠāļąāđ‰āļ™āļ™āļģāļ‚āļ­āļ‡āļŠāļēāļĒāļāļēāļĢāļšāļīāļ™āļ—āļĩāđˆāļĄāļĩāđ‚āļ‹āļĨāļđāļŠāļąāđˆāļ™ Next Generation āđāļĨāļ°āļāļēāļ™āļĨāļđāļāļ„āđ‰āļēāļ—āļĩāđˆāđƒāļŦāļāđˆāļ—āļĩāđˆāļŠāļļāļ”āļŠāļģāļŦāļĢāļąāļšāļĢāļ°āļšāļšāļšāļĢāļīāļāļēāļĢāļœāļđāđ‰āđ‚āļ”āļĒāļŠāļēāļĢ āļ‚āđ‰āļ­āđ€āļŠāļ™āļ­āļ”āđ‰āļēāļ™āđ„āļ­āļ—āļĩ ... āļ­āđˆāļēāļ™āļ•āđˆāļ­

āļĢāđˆāļ§āļĄāļ‡āļēāļ™āļāļąāļšāđ€āļĢāļē: At Amadeus Asia we encourage you to be part of new and exciting projects and for you to take the lead when it comes to your progression. Since mobility allows you and Amadeus to grow, we always look internally first when searching for candidate. Our employees at Amadeus come from a variety of bac ... āļ­āđˆāļēāļ™āļ•āđˆāļ­

āļŠāļģāļ™āļąāļāļ‡āļēāļ™āđƒāļŦāļāđˆ: 87/1 CAPITAL TOWER ALLSEASION PLACE FL. 21,23,24, 27 AND FL. 12 THANON WITHAYU
Display map

āļŠāļ§āļąāļŠāļ”āļīāļāļēāļĢ

  • āļ—āļģāļ‡āļēāļ™ 5 āļ§āļąāļ™/āļŠāļąāļ›āļ”āļēāļŦāđŒ

āļ•āļģāđāļŦāļ™āđˆāļ‡āļ‡āļēāļ™āļ§āđˆāļēāļ‡āļ—āļĩāđˆāļ„āļļāļ“āļ™āđˆāļēāļˆāļ°āļŠāļ™āđƒāļˆ

āļ”āļđāļ‡āļēāļ™āļ—āļąāđ‰āļ‡āļŦāļĄāļ” >

āļ—āļĩāđˆ WorkVenture āđ€āļĢāļēāđƒāļŦāđ‰āļĄāļđāļĨāđ€āļŠāļīāļ‡āđ€āļāļĩāđˆāļĒāļ§āļāļąāļšāļšāļĢāļīāļĐāļąāļ— āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ āđ€āļ­āđ€āļŠāļĩāļĒ āļˆāļģāļāļąāļ” āđ‚āļ”āļĒāļĄāļĩāļ‚āđ‰āļ­āļĄāļđāļĨāļ—āļĩāđˆāđ€āļāļĩāđˆāļĒāļ§āļ‚āđ‰āļ­āļ‡ āļ•āļąāđ‰āļ‡āđāļ•āđˆāļ āļēāļžāļšāļĢāļĢāļĒāļēāļāļēāļĻāļāļēāļĢāļ—āļģāļ‡āļēāļ™ āļĢāļđāļ›āļ–āđˆāļēāļĒāļ‚āļ­āļ‡āļ—āļĩāļĄāļ‡āļēāļ™ āđ„āļ›āļˆāļ™āļ–āļķāļ‡āļĢāļĩāļ§āļīāļ§āđ€āļŠāļīāļ‡āļĨāļķāļāļ‚āļ­āļ‡āļāļēāļĢāļ—āļģāļ‡āļēāļ™āļ—āļĩāđˆāļ™āļąāđˆāļ™ āļ‹āļķāđˆāļ‡āļ‚āđ‰āļ­āļĄāļđāļĨāļ—āļļāļāļ­āļĒāđˆāļēāļ‡āļšāļ™āļŦāļ™āđ‰āļēāļ‚āļ­āļ‡āļšāļĢāļīāļĐāļąāļ— āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ āđ€āļ­āđ€āļŠāļĩāļĒ āļˆāļģāļāļąāļ” āļĄāļĩāļžāļ™āļąāļāļ‡āļēāļ™āļ—āļĩāđˆāļāļģāļĨāļąāļ‡āļ—āļģāļ‡āļēāļ™āļ—āļĩāđˆāļšāļĢāļīāļĐāļąāļ— āļ­āļĄāļēāđ€āļ”āļ­āļļāļŠ āđ€āļ­āđ€āļŠāļĩāļĒ āļˆāļģāļāļąāļ” āļŦāļĢāļ·āļ­āđ€āļ„āļĒāļ—āļģāļ‡āļēāļ™āļ—āļĩāđˆāļ™āļąāđˆāļ™āļˆāļĢāļīāļ‡āđ† āđ€āļ›āđ‡āļ™āļ„āļ™āđƒāļŦāđ‰āļ‚āđ‰āļ­āļĄāļđāļĨāļˆāļĢāļīāļ‡āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļŠāļ·āđˆāļ­āļŠāļēāļĢāļ”āļĩ2558āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ—āļŦāļēāļĢāđ„āļ—āļĒāļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ§āļąāļ™āđ‚āļāļĨāļ„āļ­āļ™āļ‹āļąāļĨāļ•āļīāđ‰āļ‡āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ Guntner