Base Salary + On duty Allowance 100฿ / day + Service Charge

Join the Culinary Revolution

Siam Rivea Company Limited, under Siam Piwat Group, an operator of “Blue by Alain Ducasse” restaurant and Blue by Alain Ducasse Bakery Boutique, is hiring for a new luxury brand café concept.

Located in Rajchaprasong area,

PRIMARY RESPONSIBILITIES:

• To ensure all teams have up to date information prior to each service
• To answer the telephones promptly, courteously and following the relevant judging standards
• To handle and accurately process all reservation enquiries ensuring that the maximum possible rate/sale is achieved, in conjunction with restaurant director
• To pass all special guest requirements to the relevant department required to act upon them
• To accurately take and process all cancellations and amendments
• To accurately enter into the reservations system details of the reservation, including correcting guest profiles and to research guests prior to their arrival
• To accurately file all correspondence relating to reservations processed
• To welcome guests with warmth and courtesy according to required standards
• To assist guests with their belonging and ensure that they are returned without delay
• To observe and to anticipate guest’s needs
• Glean personal and relevant information relating to VIP guests
• To support the management ensuring a smooth, pleasant and efficient service
• To use up selling techniques to exceed guest expectations and increase revenue
• To ensure that the manager is kept informed of all guest comments and complaints
• To create personalised menu
• To assist with the service when required in the lounge and restaurant – offering a knowledgeable and friendly service.
• To revise floor plan and check floor is set correctly
• To use the booking sheet to check name, and refer to guests appropriately
• To set up and to maintain a nice working area
• To follow opening / closing duties to required standards
• Other duties as assigned by superiors

COMPETENCIES :

• Organized the seating
• Knowledge –Standards of service, reservation practices, customer engagement.
• Hospitality
• Fluency in Thai & English, conversational ability in one other Asian language preferred

QUALIFICATIONS:

• Previous experience in similar role 5 years
• F&B background