āđāļĄāđāļĄāļĩāļāļģāđāļŦāļāđāļāļāļēāļāļŠāļģāļŦāļĢāļąāļāļāļĢāļīāļĐāļąāļāļāļĩāđ āļāđāļāđāļāļāļĩāđāđāļāđāļāļāļģāđāļŦāļāđāļāļāļēāļāļāļĩāđāļāļļāļāļāļēāļāļāļ°āļŠāļāđāļ
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
āđāļĄāđāļāļģāđāļāđāļāļāđāļāļāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļģāļāļēāļ
āļāļąāļāļĐāļ°:
Work Well Under Pressure, Good Communication Skills, Microsoft Office, Mandarin
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŋ23,000 - āļŋ25,000
- āļāļēāļāļāļļāļĢāļāļēāļĢāļāļļāļāļāļĨ āđāļāļĨ/āļĨāđāļēāļĄ āđāļāļāļŠāļēāļĢāđāļĨāļ°āļāļēāļĢāļāļĢāļ°āļāļļāļĄ.
- āļāđāļ§āļĒāļāļēāļāļāļļāļĢāļāļēāļĢāļŠāļģāļāļąāļāļāļēāļ.
- āļāļēāļāļāļąāļāļāļ·āđāļāļāļąāļāļŦāļēāđāļĨāļ°āļāļđāđāļĨāļŠāļāđāļāļāđāļāļīāļāļāđāļēāļĒ āđāļāļĢāļ·āđāļāļāđāļāđāļŠāļģāļāļąāļāļāļēāļ/āļāļļāļāļāļĢāļāđāđāļĄāđāļāđāļēāļ.
- āļāļēāļāļ§āļĩāļāđāļēāđāļĨāļ°āđāļāļāļāļļāļāļēāļāļāļģāļāļāļēāļāļāļāļāđāļāđāļēāļŦāļāđāļēāļāļĩāđāļāđāļēāļāļāļēāļāļī.
- āļāđāļ§āļĒāļāļāļāļāļąāđāļ§āđāļāļĢāļ·āđāļāļ/āļŦāđāļāļāļāļąāļ āđāļŦāđāļāļđāđāļāļĢāļīāļŦāļēāļĢāđāļĨāļ°āđāļāđāļēāļŦāļāđāļēāļāļĩāđāļāđāļēāļāļāļēāļāļī.
- āļāļēāļāļāļđāđāļĨāļāļāļąāļāļāļēāļāļāđāļēāļāļāļēāļāļī.
- āļāļēāļāļāļīāļāļāļĢāļĢāļĄāļāđāļēāļāđ āļ āļēāļĒāđāļāļāļĢāļīāļĐāļąāļ āđāļāđāļāļāļīāļāļāļĢāļĢāļĄāļ§āļąāļāđāļāļīāļāļāļāļąāļāļāļēāļ āļāļīāļāļāļĢāļĢāļĄāļāđāļāļāđāļāļĩāđāļĒāļ§āļāļĢāļ°āļāļģāļāļĩ āļŊāļĨāļŊ.
- āļāļēāļāļāļ·āđāļāđ āļāļĩāđāđāļāđāļĢāļąāļāļĄāļāļāļŦāļĄāļēāļĒāļāļēāļāļāļđāđāļāļąāļāļāļąāļāļāļąāļāļāļē.
- āļ§āļļāļāļīāļāļēāļĢāļĻāļķāļāļĐāļēāļĢāļ°āļāļąāļāļāļĢāļīāļāļāļēāļāļĢāļĩāđāļāļŠāļēāļāļēāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ āđāļāđāđāļāđ āļ āļēāļĐāļēāļāļĩāļāļāļļāļĢāļāļīāļ.
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāđāļāļāļēāļāļāļļāļĢāļāļēāļĢāļŦāļĢāļ·āļāļāļēāļĢāļāļąāļāļāļēāļĢāļŠāļģāļāļąāļāļāļēāļāļāļ°āļāļīāļāļēāļĢāļāļēāđāļāđāļāļāļīāđāļĻāļĐ.
- āļĄāļĩāļāļąāļāļĐāļ°āļāļēāļĢāļŠāļ·āđāļāļŠāļēāļĢāđāļĨāļ°āļāļēāļĢāļāļĢāļ°āļŠāļēāļāļāļēāļāļāļĩāđāļāļĩ.
- āļŠāļēāļĄāļēāļĢāļāļŠāļ·āđāļāļŠāļēāļĢāļāļĩāļ āļāļđāļ āļāđāļēāļ āđāļāļĩāļĒāļ āđāļāđāđāļāđāļāļāļĒāđāļēāļāļāļĩ (Hsk 4 āļāļķāđāļāđāļ).
- āļŠāļēāļĄāļēāļĢāļāđāļāđāđāļāļĢāđāļāļĢāļĄ Microsoft Office /Word/Excel/Power pont/outlook/ āļāļ·āđāļāđ āđāļāđāļāļĒāđāļēāļāļāļĨāđāļāļāđāļāļĨāđāļ§.
- āļĄāļĩāļāļ§āļēāļĄāļĨāļ°āđāļāļĩāļĒāļāļĢāļāļāļāļāļāđāļĨāļ°āļŠāļēāļĄāļēāļĢāļāļāļąāļāļāļēāļĢāļāļēāļāļŦāļĨāļēāļĒāļāļĒāđāļēāļāļāļĢāđāļāļĄāļāļąāļāđāļ.
- āļĢāļēāļĒāļāļēāļāļāļĢāļāļāđāļ: HR&Admin Manager.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
āđāļĄāđāļāļģāđāļāđāļāļāđāļāļāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļģāļāļēāļ
āļāļąāļāļĐāļ°:
Problem Solving, Good Communication Skills, English, Mandarin
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
- Provide the full suite of customer service offerings (including bookings, enquiries, supply requests) to Key Account customers in addition to customized contracted services (eg. Reporting etc.).
- Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution.
- Proactively inform customers on shipment delays and potential service failures.
- Make joint visits to key account customers with sales staff as and when necessary to solicit feedback to improve the service provided to the customers.
- Actively handle customers billing enquiries by liaising with Finance to ensure satisfactory resolution.
- Complete weekly, monthly and quarterly reports as required by customers, management and/or the sales team per prescribed time frames/intervals.
- Bachelor's Degree in Business Administration (preferable) or equivalent.
- 2 years experience in Customer Service in service-related industry, handling and resolving customers issues and complaints.
- Preferred Experience in Logistics company/industry.
- Good in presentation skills, customer-facing and interaction skills, software skills (Word, Excel, Powerpoint), Software skills.
- Project Management skills and Negotiation and interpersonal skills.
- Good command in written & spoken English.
- Good command in spoken Chinese (HSK 5).
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
2 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Industrial Engineering, Chemical Engineering, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŋ15,000 - āļŋ35,000, āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ, āļĄāļĩāļāđāļēāļāļāļĄāļĄāļīāļāļāļąāđāļ
- Develop and implement strategies to identify and target potential customers market.
- Conduct market research to understand customer needs, competitor offerings, and industry trends.
- Generate qualified leads through various prospecting techniques (e.g., cold calling, email marketing, networking).
- Prepare comprehensive and competitive quotes and proposals for HVAC systems, highlighting the value proposition to each customer.
- Conduct customer visits to present solutions, answer questions, and negotiate contracts.
- Develop and present compelling promotional offers to entice customers.
- Manage customer relationships throughout the sales cycle, ensuring satisfaction and building long-term partnerships.
- Close deals by employing effective negotiation and sales techniques.
- Create and present compelling promotional offers to attract customers.
- Employ effective negotiation and closing techniques to secure deals.
- Achieve and exceed individual sales targets as outlined in the provided goals list.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
āđāļĄāđāļāļģāđāļāđāļāļāđāļāļāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļģāļāļēāļ
āļāļąāļāļĐāļ°:
Good Communication Skills, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
- Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes.
- Accept and register bookings for DHL services.
- Offer alternatives to customers and potentially turn information calls into sales leads.
- Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.).
- Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer s varying needs and demands.
- Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.
- Bachelor Degree in Business Administration, Business English or related field.
- Good command of English.
- Telephone and Communication skills.
- Willing to work in shift.
- Experienced in Call Center would be an advantaged.
āļŠāļ§āļąāļŠāļāļīāļāļēāļĢ
- āļāļĢāļ°āļāļąāļāļŠāļąāļāļāļĄ
- āļāļāļāļāļļāļāļāļģāđāļŦāļāđāļāļāļģāļāļēāļ
- āļāļĢāļ°āļāļąāļāļāļąāļāļāļāļĢāļĢāļĄ
- āđāļāļāļąāļŠāļāļķāđāļāļāļĒāļđāđāļāļąāļāļāļĨāļāļēāļ