Overview
The Senior Manager, POS is responsible for managing the day-to-day operations and ongoing improvements of Point of Sale (POS) systems across a nationwide network of retail branches. This role involves coordinating with cross-functional teams, implementing POS solutions, managing a team of POS specialists, and ensuring optimal system performance to support business operations.

Key Responsibilities:

POS System Management:

• Oversee the daily operations of POS systems in over 2,000 retail branches.
• Ensure systems are functioning efficiently, and coordinate timely maintenance and upgrades.
• Monitor and resolve any system issues to minimize downtime and impact on store operations.

Solution Development and Deployment:

• Collaborate with IT, operations, and external vendors to identify and implement POS solutions.
• Lead the testing, deployment, and integration of new POS technologies and software updates.
• Ensure all POS solutions comply with company standards and industry regulations.

Team Leadership and Development:

• Manage a team of POS specialists, providing guidance, training, and performance evaluations.
• Encourage a culture of continuous improvement, innovation, and customer-centric service.
• Plan and allocate resources effectively to meet operational and project deadlines.

Operational Efficiency and Reporting:

• Develop and implement standard operating procedures (SOPs) for POS system usage and troubleshooting.
• Analyze data to track performance, identify areas for improvement, and report findings to senior management.
• Manage budget allocations for POS system operations and upgrades.

Stakeholder Collaboration:

• Work closely with internal stakeholders, including IT, finance, and store management teams, to ensure the POS system meets business needs.
• Act as a liaison with external vendors and service providers for system support and maintenance.

Qualifications

Education and Experience:

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• Minimum of 9 years of experience in POS system management or other Technology, with at least 3 years in a supervisory or management role.
• Experience in the retail industry is preferred.

Technical Skills:

• Strong understanding of POS systems, hardware, and software.
• Experience with system integration, configuration, and troubleshooting.
• Familiarity with ERP systems and retail management tools.

Leadership and Management Skills:

• Proven ability to lead and manage a team effectively.
• Strong organizational, problem-solving, and project management skills.
• Excellent communication and interpersonal skills.

Other Competencies:

• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Detail-oriented with strong analytical skills.
• High level of integrity and professionalism.