Essential Function:

• Develop daily, weekly, and monthly work delivery plans to ensure alignment with the set targets.
• Continuously monitor team performance and conduct ongoing evaluations to ensure objectives are met.
• Prepare progress reports for projects and coordinate with other departments within the organization.
• Improve and optimize work processes to enhance overall efficiency.
• Plan for and manage potential issues that may arise during operations.
• Analyze and resolve any problems that occur within the workflow.
• Collaborate with team members in planning and executing various projects.
• Plan and manage organizational changes as they arise.
• Compile and present customer satisfaction reports to enhance Ecommerce operations.

Qualification:

• Bachelor’s degree in Business Administration, Marketing, Logistics, or related field.
• Minimum of 3 years in Marketplace Shopping Online.
• Proficient in Chinese (Mandarin) and English (both written and spoken)
• Knowledge of Cross-border Operations Management.
• Experience in developing and implementing operational processes, optimizing operating costs, and increasing customer satisfaction.
• Collaboration with 3PL (Third-Party Logistics) to receive and process orders to China.
• Pack and send products to China for In-bound Orders.
• Proficiency in Microsoft Excel, PowerPoint, and Business Intelligence tools.
• Advanced skills in Database Management.
• Ability to analyze and solve issues.
• Ability to work under pressure.