Job brief
Responsible for providing 1st level support on all service requests and incidents escalated to ensure software applications within the company or organization run smoothly.

Key Responsibilities :

• Manage the application support and technical support team and evaluate performance.
• Collaborate with cross-functional teams to identify system requirements and enhancements, focusing on stability and scalability.
• Prioritizing issue and incident based on business needs.
• Support operational incident raises through service desk team and perform troubleshooting, minimizing downtime and impact on business operations.
• Oversee IT infrastructure, network performance, and system availability to ensure seamless operation.
• Ensure data backups, system security, and disaster recovery plans are in place and regularly tested.
• Coordinate with related parties to solving issues and incidents.
• Perform ad-hoc tasks.

Qualification:

• Bachelor's degree in computer engineering, computer science, or IT-related fields.
• At least 1 years’ experience in application support or similar role.
• At least 1 years’ experience in manage application support and technical support team
• Understanding of the software development lifecycle and software development methodologies, version control, testing and QA, and deployment.
• Coordinate with product development teams and external parties to solve complex issues.
• Good interpersonal and communication skills.
• Proven ability to troubleshoot complex issues under pressure, with a focus on quick recovery and minimizing impact.
• Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.

Contact Information:-

Office of Human Capital

D2C SERVICES Company Limited.

Vibhavadi Rangsit Road, Ladyao Subdistrict, Chatuchak District, Bangkok 10900