The purpose of this role is to provide onsite support for escalated technical issues that first line / service desk staff is unable to address and represent the Technology team in onsite incident, service task management resolution.

• Analyses and resolves information system issues related to the desktop computing environment, applications, and hardware.
• Closely monitors ticket queue to respond to and resolve client inquiries escalated within established Service Level Agreements (SLA).
• Documents all end-user requests and interactions in ticketing system.
• Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
• Builds relationships with first line teams to create a cohesive support team

Bangkok Dentsu Full time Consultant