Shell Mobility represents the single largest customer-facing business in the group serving more than 30Mln mobility and over 250,000 Fleet customers per day through 500,000 service champions in over 44,000 sites across 70+ countries. As Shell Group looks to the future, Mobility is critical to establish Shell as The Low Carbon Leader, with ambitions to be the no. 1 mobility and convenience retailer, with the world’s leading EV charging network and lead in business and goods mobility platform.

Achieving our ambitions will necessitate placing customers at the heart of our business, treating every interaction as a chance to bring our purpose to life to making people’s journeys better. We are evolving from ‘fuels retailer’ to ‘mobility retailer’- innovating to meet our customers’ changing expectations around convenience, product quality, digitalization and service.

Role overview:

• Deliver site performance and operational excellence through quality of products and services for both Fuel and Non-Fuel at 30-35 Shell retail sites based insouthern provinces.

Key responsibilities:

• Deliver Sales and Operations targets for geographical area through regular reviews and appropriate action plans.
• Manage the territory assigned in terms of sales, network management, marketing and handling challenges of retailers and site staff.
• Act as a business consultant to Retailers on proper management of retail outlets on working capital and inventory management, product loss management, inventory shrinkage, merchandizing and indenting payment terms.
• Ensure that the Retailers trains and develop their staff and understands the importance of People in delivering the Customer Commitment, sharing and coaching on Shell tools and processes as appropriate.
• Maximize sales potential at site through consulting, coaching and motivating retailers.
• Identify and address performance gaps, offer tools and support profitable sites operations on daily basis.
• Manage underperforming sites and take corrective measures to increase Efficiency index of Motor fuels.
• Compliance: Ensure Retailers follow Site Operations and HSSE standards, contracts and manuals.

Customers:

• Deliver consistent a good customer experience by managing contract compliance.
• Ensure and monitor dispensation of correct quality and quantity of products through retail outlets and promote and monitor high standards of customer service, merchandizing and general operations at retail outlets.
• Manage customer complaints for sites in the respective territory.

Qualifications:

• Strong sales and commercial skills.
• Experiences in retail and operation management.
• Excellence coaching and motivating abilities.
• Strong experience in customer and partner relationship management.
• Bachelor's degree and minimum 3 years of relevant work experience.
• Fluent in both Thai and English Communication skills including writing, speaking, and reading.

Scope of work:

• 30 – 35 retail station for Fuel, Lubricants, Convenient Retailer and Café
• Based in upcountry - southern provinceSongkhla
• Full time job

Company Description

• Shell’s presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. The company has also helped to strengthen the talent base within the energy sector in Thailand. For more than 130 years of our operations in Thailand, Shell has been growing side by side with the country’s developing economy. We have been committed to developing products of quality and to preserving the environment. Our goal is not only to achieve business success but also to play an active role in helping improve society.

An innovative place to work

• There’s never been a more exciting time to work at Shell. Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

• To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.
• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

• Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
• We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.