Purpose

The Terminal Operations Officer oversees the day-to-day operations in the terminal ensuring safe, compliant, and efficient terminal operations as well as well-maintained, fit-for-purpose assets.

Accountabilities

• Provide oversight on day-to-day tasks in the terminal covering product handling activities, maintenance, permit to work, management of change, emergency response, tank operations, testing and sampling, inventory management and other operational activities
• Be actively involved in the implementation of operational standards on-site (e.g. Terminal Operations Manual, HSSE&SP Control Framework, T&S Asset Management System)
• Develop and establish site-specific local operating procedures for site safety critical tasks
• Supervise product handling activities on site. Perform product handling activities required on site (vessel, pipeline) according to defined local operating procedures
• Supervise execution of the maintenance plan on the site. Conduct surveillance inspections. Ensure corrective actions are implemented. Ensure maintenance of HSSE critical equipment
• Supervise Permit to Work activities for non-routine activities on site ensuring compliance to Permit to Work procedures. Perform PI/LPI roles as required
• Supervise execution of approved changes on site ensuring compliance to the approved MOC
• Supervise testing of emergency response preparedness. In the event of an emergency, perform role defined in the Emergency response team. Notify terminal manager of potential crisis situations
• Supervise tank operations activities ensuring requirements for safe operations are implemented. Ensure tank to tank transfer follow TOM requirements for inter-tank transfers. Ensure pump and run operations are assessed and approved by SMEs and procedure documented
• Supervise testing and sampling activities to ensure quality product is issued from terminal
• Supervise inventory management for the site ensuring end-of-day reports are prepared and inventory reports are submitted to stock reconcilers
• Conduct daily terminal operator round and shift handovers
• Lead safety discussions on-site. Arrange for/Conduct safety talks, toolbox meetings and sharing/learning from incidents
• Supervise all other operational activities on site. Support the Terminal Manager in ensuring that key issues in terminal operations are identified and action plans are developed
• Provide training for terminal operators in performing their duties
• Actively participate in planning of own work and contribute to development of team priorities. Take personal accountability for delivery of outcomes and understand impact to bottom line. Demonstrate care and inclusive and collaborative behaviors to drive sustained business performance
• Model generative HSSE culture behaviors and promote this within site contractors. Drive Shell/s commitment of no harm to people and to protect the environment. Demonstrate visible and felt safety leadership through measurable actions. Provide support to site contractors in their safety programs
• Understand safety and compliance risk in own activities and commit to acting safety and ethically
• Build trust and maintain excellent working relationships with internal and external stakeholders (e.g. internal partners, third party operators, suppliers, local authorities, government agencies, etc.)

Dimensions

Service contractors under supervision

Special Challenges

• The role is shift work. Demonstrated resiliency is a must to handle the stress related to the day-to-day terminal operations and people management
• The role coordinates all operational activities in the terminal. Ability to ensure proper work prioritization is a must
• In most activities, delivery work is via contractors. Ability to delivery through others is required skill in this role

Experience and Qualifications Required

• Skilled in terminal operations and has a sound understanding of key levers for safe, compliant, and efficient terminal operations
• Prior experience in asset management is preferred
• Proven leadership capability is a must
• Self-starter, well organized, independent, and proactive
• Possesses strong interpersonal, oral and written communication skills