ประเภทงาน:

งานประจำ

• Lead the development of comprehensive customer experience strategies aligned with the company's goals and objectives.
• Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for improvement.
• Define and track key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and drive continuous improvement.
• Collaborate with cross-functional stakeholders to ideate multi-faceted solutions that could consist of product development, operational process design, setting financial guidelines, and evolving platform policies.
• Ensure complex initiatives are executed on time, within scope, with successful implementation.
• Champion a customer-centric culture throughout the organization, fostering empathy and understanding of customer needs and preferences..
• 3+ years of hands-on experience in customer experience strategy, strategy development, and/or project management roles.
• Demonstrated proficiency in business acumen, evidenced by a track record of strategic problem-solving and data-driven decision-making.
• Proficiency in business and data analytics tools such as Excel, with the ability to analyze complex datasets and derive actionable insights.
• Proven expertise in generating and evaluating Key Performance Indicators (KPIs), metrics, and customer feedback to drive business improvements.
• Strategic mindset with the ability to think creatively and develop innovative solutions to complex problems.
• Strong project management skills, including the ability to prioritize tasks, manage deadlines, and coordinate multiple projects simultaneously.
• Demonstrated enthusiasm and commitment to enhancing customer experience through innovative strategies and solutions..
• Excellent stakeholder management skills, with the ability to engage and influence senior leaders and cross-functional teams.
• Effective communication skills, both written and verbal, with the capability to convey complex ideas and findings clearly and concisely.
• Proven ability to collaborate effectively with colleagues at all levels of the organization, fostering a culture of teamwork and shared success.

ทักษะ:

Fast Learner, Data Analysis, English

ประเภทงาน:

งานประจำ

• Responsible for homepage operation on Lazada Thailand, ensuring efficiency and effectiveness of the homepage and other public traffic areas.
• Monitor traffic sources, conversion efficiency, user experience on the homepage, and track the growth of core business.
• Collaborate closely with user operation teams, key business teams like campaign team providing public domain operational support, and facilitating country team's business growth with public domain strategies.
• Coordinate cross-departmental collaboration, address operational issues, and ensure smooth business processes.
• Analyze market trends and competitor user strategies, propose innovative optimization recommendations to continually enhance operational performance.
• Bachelor's degree or above in E-commerce, Marketing, or a related field.
• Minimum 2 years of experience in e-commerce platform operations, Proficient in traffic and user operations. Experience with large-scale e-commerce platforms is preferred..
• Analytical mindset with strong execution skills. Focus on details while delivering results, ensuring thorough implementation.
• Fast learner with solid data analysis capabilities. Able to identify issues and proactively resolve them.
• Excellent communication and coordination skills. Capable of collaborating effectively across departments to drive projects forward.
• Proficient in English both written and spoken.

ทักษะ:

Legal, Compliance

ประเภทงาน:

งานประจำ

• Estimate and manage campaign budgets.
• Coordinate with local, domain, and legal teams for alignment and compliance.
• Manage artwork asset preparation and approvals.
• Monitor campaign performance metrics.
• Deliver post-mortem reports with insights and learnings.
• Local Seller collaboration.
• Prepare risk scenarios for chatbot QA and safety checks.
• Collect and curate Thai user queries for training and validation.
• Review chatbot intentions and short title content; manage BPO task flow and quality.
• Conduct UAT (User Acceptance Testing) for new chatbot features.
• Translate chatbot content to Thai and perform QC.
• Provide ongoing feedback and suggestions to improve system accuracy and UX.
• Basic content Optimization.
• Optimize AI prompts to generate effective product content.
• Translate and localize content into Thai with brand tone alignment.
• Coordinate with multiple teams for timely content readiness.
• Solid understanding and sensitivity toward AI applications and development; ability to effectively apply insights through iterative experimentation to various AI business functions and scenarios to achieve business objectives.
• Professional working proficiency in English (proficiency in Southeast Asian languages is a strong plus). Excellent communication skills, team spirit, and ability to integrate cross-functional resources to achieve business goals.
• Bachelor s degree or above; 3+ years of operations experience. Prior experience in overseas e-commerce or platform user operations is preferred.
• Strong analytical skills, SQL would be a plus.