ประเภทงาน:

งานประจำ

• Lead the development of comprehensive customer experience strategies aligned with the company's goals and objectives.
• Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for improvement.
• Define and track key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and drive continuous improvement.
• Collaborate with cross-functional stakeholders to ideate multi-faceted solutions that could consist of product development, operational process design, setting financial guidelines, and evolving platform policies.
• Ensure complex initiatives are executed on time, within scope, with successful implementation.
• Champion a customer-centric culture throughout the organization, fostering empathy and understanding of customer needs and preferences..
• 3+ years of hands-on experience in customer experience strategy, strategy development, and/or project management roles.
• Demonstrated proficiency in business acumen, evidenced by a track record of strategic problem-solving and data-driven decision-making.
• Proficiency in business and data analytics tools such as Excel, with the ability to analyze complex datasets and derive actionable insights.
• Proven expertise in generating and evaluating Key Performance Indicators (KPIs), metrics, and customer feedback to drive business improvements.
• Strategic mindset with the ability to think creatively and develop innovative solutions to complex problems.
• Strong project management skills, including the ability to prioritize tasks, manage deadlines, and coordinate multiple projects simultaneously.
• Demonstrated enthusiasm and commitment to enhancing customer experience through innovative strategies and solutions..
• Excellent stakeholder management skills, with the ability to engage and influence senior leaders and cross-functional teams.
• Effective communication skills, both written and verbal, with the capability to convey complex ideas and findings clearly and concisely.
• Proven ability to collaborate effectively with colleagues at all levels of the organization, fostering a culture of teamwork and shared success.

ทักษะ:

Fast Learner, Data Analysis, English

ประเภทงาน:

งานประจำ

• Responsible for homepage operation on Lazada Thailand, ensuring efficiency and effectiveness of the homepage and other public traffic areas.
• Monitor traffic sources, conversion efficiency, user experience on the homepage, and track the growth of core business.
• Collaborate closely with user operation teams, key business teams like campaign team providing public domain operational support, and facilitating country team's business growth with public domain strategies.
• Coordinate cross-departmental collaboration, address operational issues, and ensure smooth business processes.
• Analyze market trends and competitor user strategies, propose innovative optimization recommendations to continually enhance operational performance.
• Bachelor's degree or above in E-commerce, Marketing, or a related field.
• Minimum 2 years of experience in e-commerce platform operations, Proficient in traffic and user operations. Experience with large-scale e-commerce platforms is preferred..
• Analytical mindset with strong execution skills. Focus on details while delivering results, ensuring thorough implementation.
• Fast learner with solid data analysis capabilities. Able to identify issues and proactively resolve them.
• Excellent communication and coordination skills. Capable of collaborating effectively across departments to drive projects forward.
• Proficient in English both written and spoken.

ทักษะ:

Legal, Compliance

ประเภทงาน:

งานประจำ

• Estimate and manage campaign budgets.
• Coordinate with local, domain, and legal teams for alignment and compliance.
• Manage artwork asset preparation and approvals.
• Monitor campaign performance metrics.
• Deliver post-mortem reports with insights and learnings.
• Local Seller collaboration.
• Prepare risk scenarios for chatbot QA and safety checks.
• Collect and curate Thai user queries for training and validation.
• Review chatbot intentions and short title content; manage BPO task flow and quality.
• Conduct UAT (User Acceptance Testing) for new chatbot features.
• Translate chatbot content to Thai and perform QC.
• Provide ongoing feedback and suggestions to improve system accuracy and UX.
• Basic content Optimization.
• Optimize AI prompts to generate effective product content.
• Translate and localize content into Thai with brand tone alignment.
• Coordinate with multiple teams for timely content readiness.
• Solid understanding and sensitivity toward AI applications and development; ability to effectively apply insights through iterative experimentation to various AI business functions and scenarios to achieve business objectives.
• Professional working proficiency in English (proficiency in Southeast Asian languages is a strong plus). Excellent communication skills, team spirit, and ability to integrate cross-functional resources to achieve business goals.
• Bachelor s degree or above; 3+ years of operations experience. Prior experience in overseas e-commerce or platform user operations is preferred.
• Strong analytical skills, SQL would be a plus.

ประเภทงาน:

งานประจำ

• The Regional Brand Campaigns operations team supports LazMall brands in accelerating buyer and sales growth through the design and management of various Campaigns such as Super Brand Day, Super New Arrival and Super Brand Opening. Our team of Campaign Managers help brands achieve their campaign goals through campaign management, preparation and execution of operations.About the Role
• As Regional Brand Campaigns Operations manager, you will lead the end-to-end project management of various Campaigns which includes project planning, project execution, ...
• Ensure timely execution and effective campaign planning operations through the execution of guidelines, processes, templates; adapting these as required to category/brand nuances.
• Deliver campaign goals through diagnosis of campaign performance and recommending actionable, impactful plans
• Champion and govern high quality, integrated co-branded marketing campaigns to delight our buyers, supporting brands through insights and best practices sharing.
• Collaborate effectively with cross-functional teams to identify opportunities to optimize the campaign planning process and/or buyer experience.
• Minimum 6-8 years of experience in campaign operations within eCommerce, with added exposure to brand management, digital marketing or commercial account management.
• Regional market knowledge: strong understanding of the Southeast Asia eCommerce landscape and shopper behavior across marketplace platforms.
• Project & stakeholder management: Proven ability to lead multiple high-impact projects with efficiency, while collaborating with internal and external stakeholders.
• Data-driven decision making: Strong analytical skills with the ability to turn data into actionable insights for campaign planning and performance optimization.
• Communication & technical proficiency: Excellent English communication & written skills; with proficiency in Microsoft Excel and PowerPoint to support strategic planning and presentations.
• Agile and proactive working style: Highly organized, independent and adaptable - thrives in fast-paced environment; with growth mindset and strong problem-solving ability.Preferred qualifications
• The ideal candidate has a hybrid of regional Commercial, Marketing and eCommerce Campaigns management experiences.
• He/she should be highly capable of influencing internal cross-functional teams and external partners to achieve campaign or team goals.
• He/she should have demonstrated ability to embrace change and motivate teams towards common team/organizational goals.

ประเภทงาน:

งานประจำ

• Lead the financial business partnering for Lazada s self-operated logistics (LEX) in Thailand
• Collaborate closely with local operations teams to map cost structures and identify cost-saving opportunities across all logistics segments, including first mile, sortation, linehaul, and last mile delivery.
• Run monthly performance reviews with local Logistics/Finance management team and prepare Thailand specific financial callouts for regional management.
• Conduct investment analysis to ensure upcoming projects align with group profitability and payback expectations.
• Oversee commercial pricing proposals to support LEX s expansion into external client services within the Thai market.
• Drive the monthly budgeting and reforecasting process in close alignment with operational stakeholders and regional finance.
• Validate the 3PL allocation strategy of Lazada Group to ensure parcels are distributed in a cost-optimized and operationally efficient manner across networks.
• Partner with local controllership and accounting teams to ensure accurate and timely month-end closings.
• Solid academic background with a degree in Finance, Accounting, or a related field such as Business or Logistics Management
• At least 5 years of relevant experience, ideally within e-commerce, logistics, or a fast-paced operational environment.
• Strong analytical mindset with the ability to interpret business and financial models; familiarity with logistics networks and related financial modeling is a plus.
• Hands-on attitude with a willingness to dive deep into data and operations as needed; SQL skills are a strong advantage.
• Proficiency in SAP and Anaplan is advantageous.
• Excellent communication and stakeholder management skills, with the ability to navigate cross-functional and cross-cultural environments.
• Fluency in English and Thai, both written and spoken.

ประเภทงาน:

งานประจำ

• Group insurance.
• Provident fund.
• Work location: Near BTS Phrom Phong.

ทักษะ:

Graphic Design, eCommerce, Digital Marketing, English

ประเภทงาน:

งานประจำ

• Develop strategy and take lead on end to end management of brand campaigns with the goal to increase brand campaign awareness, engagement and conversion.
• Develop and establish frameworks, guidelines, processes, and templates to ensure timely and effective brand campaign planning and execution by local teams, adapting them as needed to fit specific brand requirements.
• Collaborate closely with commercial, graphic design, and integrated marketing teams to enhance the overall customer experience and ensure strategic alignment across mar ...
• Experience and manage campaigns to achieve target.
• Review and analyze campaign performance to continually optimize and improve brand campaign planning and execution processes as well as identify key learnings and share best practices.
• Act as the key liaison between business and product teams to ensure clear communication of local business needs and priorities, facilitating alignment across markets.
• Oversee and coordinate the resolution of system-related issues by identifying potential operational blockers early and driving cross-functional collaboration to ensure seamless campaign operations.
• Minimum 5 years of experience in campaign operations or similar roles, preferably in eCommerce or digital marketing.
• Highly organized, with strong attention to detail.
• Demonstrated problem-solving abilities.
• Adaptable, independent, and able to manage multiple projects concurrently.
• Strong team player who can effectively collaborate with cross-functional teams.
• Data analysis: ability to collect and interpret data, providing insights to support campaign performance.
• Good writing and verbal communication skills in English.
• Ability to communicate in Chinese with at least HSK 4.
• Technical proficiency with Microsoft Excel and PowerPoint for data analysis and reporting..

ประเภทงาน:

งานประจำ

• Plan, execute, and optimize performance-driven paid campaigns across Meta, Google, TikTok, Line, and other major platforms to achieve lead generation, web conversions and ROI targets.
• Manage SEO and SEM initiatives, including keyword research, content optimization, and on-site improvements to drive organic traffic and enhance visibility.
• Develop media strategies with clear audience segmentation, creative direction, and budget allocation to meet campaign objectives and KPIs.
• Monitor and analyze campaign data, dashboards and SQL reports to evaluate performance, optimize bidding strategies and improve ROAS and CPA with clear insights, learnings, and actionable recommendations.
• Implement testing frameworks (A/B testing, creative testing, targeting experiments) to identify effective approaches and scale high-performing campaigns.
• Collaborate with cross-functional and regional teams to localize strategies, align on best practices and drive quality seller acquisition and engagement.
• Propose new tactics and optimization initiatives based on insights and market trends to enhance efficiency and maximize conversions.
• Lead content planning and storytelling for brand, product and campaign initiatives, ensuring alignment with performance goals and brand positioning.
• Oversee end-to-end content creation (social media, blog, CRM, website, and ad copy) to ensure relevance, consistency and engagement across all channels.
• Collaborate with creative, design, and related teams to ensure message coherence and impactful campaign execution.
• Leverage audience insights and trend analysis to craft data-driven content that enhances engagement and organic reach.
• 3+ years of business development, digital marketing, or content strategy work experiences.
• Familiar with the Thai ecommerce landscape and has good understanding of consumer needs.
• Strong in business problem solving and quantitative/financial analysis.
• Strong written and verbal communication in Thai and English is a must.
• Technical knowledge in marketing, analytics, PMO, and tech is a plus.
• Has a growth mindset with high willingness to learn and deal with uncertainty and changes.
• Highly motivated willing to push or go extra mile to drive impact with high ownership.