Job Responsibilities

• Being the central point of application support for all Digital transformation applications e.g., web, mobile, data analytics, AI, RPA, ML
• Leading incident recovery and detailing root case analysis
• Taking ownership of incidents and ensuring they are resolved within SLA
• Prioritizing the issues, requests, and production enhancements to meet business priorities
• Analyzing and resolving production issues and data and execute queries to correct data, highly complex business requirements, and requests (bug, support, modification, enchantment, etc.)
• Preparing issue summary document, production performance, and advising for long-term improvements
• Assisting in new implementations, installations, upgrades, and migrations of systems
• Assisting in the rollout of existing applications
• Providing data preparation, update master data, and configuration
• Attaining good levels of feedback with business users and internal stakeholders
• Checking the production environment on Azure, memory usage, and response time to ensure production readiness
• Communicating with stakeholders on a regular basis with status reports
• Escalating or delegating issues in a timely manner if needed
• Coordinating tests as needed for support
• Providing training to users and team
• Being a central point of contact for production application support on assigned applications
• Following up with the development team, users, and managers until incidents are closed.

Job Qualifications

• Bachelor’s degree in information technology, computer science, engineering, IT, or a related field from Prominent universities
• Minimum of 2 years of hands-on experience in application support and managing production requests for web/mobile development
• Hands-on experience in database inquiry (SQL), and reporting generation would be an advantage
• Creative, and up to date in the Technology movement to create business solutions
• Able to multi-task and prioritize workload supporting multiple projects
• Creativity, problem solving skills, negotiation and systematic thinking
• Fluent in English both written and verbal (Minimum 750 TOEIC score)
• Goal-Oriented, Unity, Learning, Flexible.