Job Responsibilities
- Receive escalated technical issues from Frontline Support Engineers
- Analyze complex problems to diagnose root causes
- Develop and implement advanced solutions using your knowledge of products and services
- Collaborate with product engineering teams to identify and resolve product defects
- Document solutions and knowledge base articles for future reference
- Stay up to date on the latest features, tools, and best practices of cloud industry
- Provide technical guidance and mentorship to Frontline Support Engineers
Job Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- 3-5 years of experience in technical support, with at least 1 year focused on cloud technologies
- Proven ability to troubleshoot and resolve complex technical problems
- In-depth knowledge of market cloud products and services
- Having relevant cloud technical certifications is a plus
- Experience with cloud troubleshooting methodologies
- Excellent communication and interpersonal skills
- Fluent in English both written and verbal (Minimum 750 TOEIC score).
- GoalâOriented, Unity, Learning, Flexible.
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