Overview:

The Critical Facilities Manager will be responsible for the overall management and performance of the on-site Data Centre Critical Environment Operations team in a business-critical 24/7/365 operating environment, providing FM services to the client. The role will also require the individual to manage and develop a professional relationship with the client locally to create a positive customer experience. The individual must deliver a performance level that achieves and beats the KPIs and SLAs set down in the contract with the client.

The role requires leadership, management, and development of the contract, ensuring financial and operational commitments are met and exceeded. The individual must ensure that all staff on this site are in compliance with CBRE ethical, financial and QHSE requirements.

Key Responsibilities:

• Provide leadership and guidance, advice, coaching, and direct support, where required to deliver best practice selection, training, assessment, recognition/reward and appraisal systems.
• Deliver effective business communication through advice, review, leadership, and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting, and other publications, as appropriate.
• Create a learning environment on the site by providing the appropriate training and development planning for each member of CBRE staff. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
• Talent manage staff to ensure an appropriate training plan and career progression is identified.
• Ensure to plan the work ahead, manage the work daily on the ground, communicate the issues around the work to the key stakeholders and measure our performance at completing work on time and the performance of our staff.
• Effectively lead management-related activities including regular management meetings; development of operational procedures; fostering of good relationships with the client; providing services of the highest standards.
• Be overall responsible for the day-to-day management of the Data Centre Critical Environment Operations team within the specified sites.
• Manage annual contract budgets and accounts. Produce site-related financial, activity, and other statistical information and reports as requested. To provide input into regular management reports and Budget submissions and reviews.
• Be the point of contact during significant events or multi-discipline technical escalations occurring within the specified sites.
• As necessary, participate in any business continuity plans the team may be involved in.
• Ensure data centre operations and CBRE business policies and processes are complied with at your sites, i.e. effectively communicated, implemented and adhered to within the contract.
• Ensure the provision of healthy and safe working conditions and that both clients and CBRE health and safety policy’s and process are effectively implemented across both CBRE and subcontractors activities, and are regularly reviewed.
• Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence and equipment reliability and availability. Ensure structures support peaks and troughs in workload, and disaster recovery.
• Ensure post holders are fully competent, and that effective succession planning arrangements are in place, monitoring staff retention rates and ensuring staff training & development plans are produced and implemented.
• Ensure all absence is fully covered by suitably trained and experienced staff to ensure full 24/7 coverage.
• Ensure appropriate control systems are in place to ensure statutory, policy, and contractual commitments are met.
• Plan and schedule all maintenance subcontractors works and repairs. Ensure all accounts and documentation associated with these subcontractors are current and up to date on a monthly basis.
• Ensure all subcontractors deliver a quality and competent service and that all contractual obligations are met.
• Reach out to and liaise with global peers to ensure consistency across the accounts and compliance with client standards and best practice.

Requirements:

• Bachelor's degree in Engineering, Facilities Management or a related field.
• At least 5 - 8 years of experience in critical facilities or data centers
• Knowledge and experience in critical systems such as UPS, generators, electrical distribution systems, cooling systems, and building management systems.
• Strong leadership, communication, and people management skills.
• Ability to manage and develop relationships with clients and subcontractors.
• Experience in managing budgets and delivering financial results.
• Knowledge of health and safety regulations and best practices.
• Ability to manage multiple tasks and projects simultaneously.
• Strong problem-solving and decision-making skills.
• Ability to work under pressure in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Professional certification in facilities management or related field is desirable.