ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Supports the Boutique Management (Head of Boutique and Deputy Head of Boutique) in driving a client-centric culture within the boutique to champion client engagement so as to develop long lasting relationships with clients and to ensure that the Brand is perceived as the ultimate Service Destination.
• Gathers and shares the service achievements and success stories in order to celebrate, to inspire and to motivate the boutique teams to surpass the expectations of customers.
• Supports Boutique Management in sustaining Client Service Values as a mindset.
• Act as a champion for iCoco (Internal Client s Portfolio Tools) and encourage Fashion Advisor to leverage on the tools for clientele.
• As part of the Boutique team, participates in and supports day-to-day Operations as directed by Boutique Management.
• Luxury Fashion competition awareness: proactively seek out competitors information on Client Relationship or Experiences related activities, events, services and regularly reports to Boutique Management and Marketing team.
• Support Boutique Management to implement client strategy at boutique level Understands Customer Relation Management (CRM) strategy, client segmentation and objectives of marketing activities and tools, and translates them into boutique operational actions.
• Holds regular meetings with Marketing team to bridge Office and Boutique updates.
• Works closely with Marketing and Boutique teams to select customers based on Client activity / events objectives.
• Client Development Understands the clients and their behaviors in the Boutique and be able to address the issues in order to improve client s performance.
• Manage and act as a center to support team on building long term relationships with clients using a diverse range of tools and touch points like spontaneous gestures, in-boutique Client activities, exclusive services etc.
• Responsible for budget of Spontaneous gestures and Gifting management with priority base on key clients portfolio.
• Reviews at agreed intervals with Fashion Advisors on the progress of each client in Fashion Advisor s portfolio.
• Basic Customer Experience Management (CEM) Analysis Monthly tracking on Client strategy performance at the boutique and come up with key learning and solution for improvement.
• Follows-up on Key Performance Indicators to measure the effectiveness of campaign.
• You are energised by Collaborating with a dedicated team in a fast-paced retail environment both locally and internationally.
• Leading and delivering business impacts by your expert and support to both staff and clients.
• What you will bring At least 3 years experience in Customer Relation Management (CRM)/ Customer Experience Management (CEM).
• Experience in Luxury Fashion is a strong advantage.
• Proven track record of effective implementation of a client engagement strategy.
• Excellent communication in both Thai and English, able to adapt communication style to suit with different audiences.
• Deep interest in building client relationships with service-oriented mindset.
• Passion for luxury fashion, strive for excellence with constant drive for innovation and eye for details.
• Well groomed, with a pleasant and dynamic personality.
• Able to withstand retail working hours and work on weekends and public holidays.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

ประเภทงาน:

งานประจำ

• Existing Private Clients and Top Clients from Boutiques (Fashion and High Jewelry clients).
• Existing Haute Couture clients.
• High potential Private Clients and High Jewelry prospects (Top Elites, Elite who used to be Private Clients, and top TH clients in other country database).
• CLIENTS STRATEGY: Develop a personal relationship with Top Private Clients and in depth understanding of overall Private Clients and Top clients on their lifestyle, preference, and sales performance.
• Define how to engage and convey the Brand to Private Clients together with Merchandising & Marketing covering all touchpoints (Buys, Events, Gifts, Communication.).
• Work with Retail/Boutique Management to improve boutique service and Private Clients related operations (managing reservation, remote services.).
• To recruit and develop local Private Client base and programs in partnership with Global / Regional team, other CHANEL markets and by developing local partnership (landlords,.).
• To support WFJ development (Haute Horlogerie & Haute Joaillerie).
• Private Clients PROGRAM & PLANNING: Define yearly plan on private client mapping and journey (including event, activities, gifting, trips, client targeting, etc.) Event, Activities, and Trips: International events/trips: Fashion shows, HC shows, Image events, HJ events.
• Regional events/trips: Image events, HC presentation, and others.
• Local events/trips: Image events, collection event, other local CRM events..
• Identifying Local opportunities through ongoing monitoring of market activities and creating local Private Client experiences relevant to the brands values.
• Communicate and engage all stakeholders on the plan (boutique,.).
• Private Clients RELATIONSHIP BUILDING Accompany clients as Brand Ambassador for Local Private Clients events as well International Trips for Fashion, Watches and Fine Jewelry.
• Partner with Boutique and CEE in their targeting approach & in the development of their knowledge of Private Clients.
• LOCAL SUPPORT / COACHING Support boutique in the development of their Private Clients relationship through coaching (ex: Etiquette/Dinner experience), event/trip entertainment and advise on coaching individual approach (ex: Boutique gestures).
• Floor observation and feedback.
• You are energised by Collaborating with a dedicated team in a fast-paced retail environment.
• Providing expert advice and support to both staff and clients.
• Engaging in projects that challenge and expand your skills.
• What you will bring Excellent communication and interpersonal skills with the ability to build excellent relationships with all stakeholders (local, regional, global).
• An ability to interact proactively with management and staff at all levels of the organisation.
• Demonstrate and uphold company initiatives and values, including discretion and confidentiality.
• Ability to contribute towards the development and implementation of fashion marketing programs and initiatives to meet the needs of the organisation.
• Client service & High-End mindset, deep understanding of retail dynamics and environment.
• Deep knowledge & understanding of Thai luxury clients.
• Solid level of sophistication and culture on Art, Cuisine, Winery, .
• Mindful of grooming, social etiquette and at ease in mingling.
• Personal network and connections in affluent circles.
• Well-developed organisational and administrative skills, including strong attention to detail and the ability to prioritise and control own workload.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

ทักษะ:

English, Mandarin

ประเภทงาน:

งานประจำ

• Communicates the importance of image to the boutique team, and sets a good example.
• Swiftly spots and effectively corrects and explains to the boutique team on lapses of images to prevent future recurrences.
• Conducts or appoint senior boutique staff members to conduct daily checks to ensure that window and in-boutique displays consistently reflect the essence of the seasonal line and are in accordance with the Chanel image.
• Ensures or appoints senior boutique staff members to ensure that the boutique environment is always in optimum condition from cleanliness to maintenance of furniture, fixtures and décor including the professional image of team members.
• Manage and inspire the Boutique team Manages and inspires Fashion Advisors by being a role model, taking a close interest in his/her direct reports well-being, and actively participating in their professional development.
• Formulates performance management objectives and appraises the Fashion Advisors, with frequent informal interactions to identify individual strengths and/or weaknesses and develop action plans to build individual strengths and/or address individual needs.
• Deftly adapts management and communication styles in dealing with different boutique team members to achieve maximum results. Acts differently as mentor, coach, counselor depending on circumstances.
• Partners with Training team and Field Trainers by following up after training sessions with team members to ensure proficiency in product knowledge and sales techniques.
• Build a Client-centric Boutique team Supports the team in developing and executing a client-centric culture among the boutique team that emphasizes on client engagement and on building long lasting relationships with them.
• Sets high standards in all aspects of customer service and motivates the boutique team to achieve these standards via: Effective handling of feedback.
• Adhering to exchange and return guidelines.
• Capturing and keeping up-to-date data of each client.
• Assists in inculcating a positive mindset towards returns and exchanges. Understands in general the customer s needs and expectations, and drives the boutique team members to fulfill these needs and expectations.
• Properly manage Merchandise & Inventory Directs or appoints senior boutique team members to direct daily opening and closing inventory count to ensure no inventory losses. Discrepancies, if they arise, must be reported in a timely manner as determined by the Retail Operation Manager.
• Supervises the Back of House team to ensure that the Back of House is neat, and that stocks are managed efficiently to facilitate Front of House activities.
• Conducts or appoints senior boutique team member to conduct regular cycle count of inventories; personally, conducts the annual full inventory count.
• Adheres to Company guidelines to ensure that proper controls are instituted to prevent stock losses, pilferage, or damage. Monitor and perform spot checks to ensure that these controls are being followed.
• Effectively manage day-to-day Operations Rotates with the Supervisors on shift (including weekends and public holidays) to ensure adequate supervision of boutique team on the floor.
• Designs and reviews roster to maximize staff strength in accordance to traffic demands and trading patterns.
• Ensures all operational procedures regarding sales, transfers, stock adjustments and all policies are followed.
• Ensures daily sales and appropriate paperwork is accurately completed.
• Ensures daily and monthly sales targets are achieved for the store.
• Provides qualitative information on customer trends / demands, competitor activity and merchandise movement to Fashion Management on a regular basis.
• Attends to all day-to-day Operations issues promptly and astutely, seeking direction and guidance from the GM Fashion as needed.
• Qualifications Minimum 3-year experience in managing a team of no less than 10 members.
• Fluent in English and Thai, Mandarin a plus.
• Knowledge of Store operations management.
• Experience in Luxury Fashion is a strong advantage.
• Effectively manage day-to-day Operations.
• Leadership and Management skill.
• Passion for luxury fashion, strive for excellence and eye for details.
• Good analytical skills.
• Able to understand and synthesize business and market intelligence.
• Develop clear and challenging but achievable goals and maintain commitment to goals even in difficult situations.
• Able to withstand retail working hours and work on weekends and public holidays.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL

ทักษะ:

Microsoft Office, Excel

ประเภทงาน:

งานประจำ

• 스탁룸을 포함한 부티크에서 월별 재고 수량 확인 과정에 참여.
• 제품 입고 후 품질 점검 실시.
• 스탁 이동 및 포장 업무 보조.
• 제품 배송 및 반품 업무 지원.
• 제품 관련 전화 문의 응대.
• 여러분을 위한 동기부여 요소 꼼꼼한 업무 처리 능력과 뛰어난 정리 정돈 능력.
• 협업률이 높고 업무 속도가 빠른 환경에서 근무.
• 다양한 방면에서 배우고 발전할 기회.
• 팀에 합류하는 데 유리한 특징 뛰어난 의사소통 능력.
• 꼼꼼한 성격 및 세심한 주의력.
• 처리 속도가 빠르고 협업성이 강한 업무 방식.
• Microsoft Office 애플리케이션 (Excel 활용 가능자).

ประเภทงาน:

งานประจำ

• Define, implement, and monitor client engagement strategies and initiatives, in collaboration with boutique management, to retain and grow the client base.
• Work closely with the Boutique Team and Private Clients Manager to identify clients with the potential to groom into top clients and define their engagement journey.
• Analyse and act upon client insights to develop and adjust our clienteling plan, with buy-in from key stakeholders at boutique and office level.
• Support and nurture meaningful client relationships to achieve a deeper understanding and connection to Chanel.
• Be responsible for the client engagement budget and be proactive in proposing cost-efficient alternatives, whilst maintaining key objectives and brand gesture.
• Manage and develop the Boutique Client Engagement team through training and collaboration with HR and promote a talent pipeline.
• Foster client knowledge and clienteling habits in each boutique, as well as strengthen the connection between the boutiques and office.
• You are energised by Collaborating cross-functionally in a fast-paced retail environment.
• Navigating complexity and various stakeholders in a dynamic environment.
• Engaging in projects that challenge and expand your skills.
• Developing a client-focused and high-performing team.
• What you will bring Comfortable being client-facing, with the ability to hold engaging and meaningful conversations, as well as being culturally aware and having worldly knowledge.
• Experienced in building authentic relationships built on trust with both clients and internal and external stakeholders.
• Client orientated, with a passion to deliver exceptional experiences and services to our clients.
• A team player with a collaborative style of working and high level of empathy.
• Strong analytical skills and a strategic thinker.
• Experienced in managing a team.
• Background in luxury retail is preferred.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

ทักษะ:

Microsoft Office, Excel

ประเภทงาน:

งานประจำ

• 스탁룸을 포함한 부티크에서 월별 재고 수량 확인 과정에 참여.
• 제품 입고 후 품질 점검 실시.
• 스탁 이동 및 포장 업무 보조.
• 제품 배송 및 반품 업무 지원.
• 제품 관련 전화 문의 응대.
• 여러분을 위한 동기부여 요소 꼼꼼한 업무 처리 능력과 뛰어난 정리 정돈 능력.
• 협업률이 높고 업무 속도가 빠른 환경에서 근무.
• 다양한 방면에서 배우고 발전할 기회.
• 팀에 합류하는 데 유리한 특징 뛰어난 의사소통 능력.
• 꼼꼼한 성격 및 세심한 주의력.
• 처리 속도가 빠르고 협업성이 강한 업무 방식.
• Microsoft Office 애플리케이션 (Excel 활용 가능자).