Dextra āđāļāđāļāļĩāļĒ āļāļģāļāļąāļ
Sales Operations Manager
āļāļĩāđDextra āđāļāđāļāļĩāļĒ āļāļģāļāļąāļSales support:
- Order Management: Process, track, and fulfill customer orders throughout the entire order lifecycle, ensuring customer satisfaction.
- Coordination with supply chain, planning & logistics teams to answer customer enquiries, and provide on time delivery.
- Contract management to ensure smooth operations in line with contracts (prices, payment terms and deliveries, etc.)
Operation excellence:
- Conduct internal Audit on Sales Operations processes, develop, and implement new customer service policies and procedures across all affiliates.
- Ensure adherence to processes, especially with IT systems (ERP/CRM)
- Work on continuous improvement to streamline processes.
- Analyze recurring problems and implement solutions to prevent future issues.
Customer Experience Enhancement:
- Initiate and lead initiatives aimed at improving the overall customer experience.
- Identify customer pain points to propose improvements.
Team Management:
- Supervise and lead a team of customer service executives.
- Monitor performance metrics and ensure team adherence to service standards.
Performance Analysis and Reporting:
- Monitor and analyze sales performance indicators (Sales vs Forecast & Budget)
- Track and analyze customer service metrics (Customer Service Level, Lead Time, Customer Satisfaction, resolution time).
Forecast:
- Review update and monitor sales forecasts.
- Update demand forecast to supply chain and track demand variation.
Competencies:
General
- Customer-centric approach
- Excellent English skills
- Excellent communication skills
- Teamwork and motivational skills
- Exposure to international environment required
Functional
- In-depth understanding of sales principles and customer service practices
- Proficiency with MS Office Suite, particularly MS Excel. Power BI is a plus.
- Proven work experience as a Sales support specialist is a plus.
- Hands-on experience with ERP and CRM systems is a plus.
Qualifications:
- Bachelorâs or Master's degree in Business field.
- 5-10 years of experiences in business operations
- Excellent Command of spoken & written English
- Excellent computer skills (Microsoft â Excel & Words).
- Good analytical and problem-solving skills.
āļāļąāļāļĐāļ°āļāļĩāđāļāļģāđāļāđāļ
- Contracts
- Internal Audit
- Sales
- English (Excellent)
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļĩāđāļāļģāđāļāđāļ
- āđāļĄāđāļĢāļ°āļāļļāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļąāđāļāļāđāļģ
āļāļąāļāļĐāļ°āđāļāļīāđāļĄāđāļāļīāļĄ
- ERP
- Teamwork
- Excel
āđāļāļīāļāđāļāļ·āļāļ
- āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
āļŠāļēāļĒāļāļēāļ
- āļāļēāļāļāļēāļĒ
- āļāļēāļĢāļāļąāļāļāļēāļĢ
āļāļĢāļ°āđāļ āļāļāļēāļ
- āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļīāļĐāļąāļ
āļāļģāļāļ§āļāļāļāļąāļāļāļēāļ:50-100 āļāļ
āļāļĢāļ°āđāļ āļāļāļĢāļīāļĐāļąāļ:āļāļēāļĢāļāļĨāļīāļ
āļāļĩāđāļāļąāđāļāļāļĢāļīāļĐāļąāļ:āļāļĢāļļāļāđāļāļ
āđāļ§āđāļāđāļāļāđ:www.dextragroup.com
āļāđāļāļāļąāđāļāđāļĄāļ·āđāļāļāļĩ:n/a
āļāļ°āđāļāļ:2/5
Established in Thailand since 1983 by a group of French entrepreneurs and with operations in Hong Kong, China, India, UAE, USA, France and Brazil, Dextra Group is a world leading manufacturer and distributor of engineered construction products for the building, civil and power industries. In addi ...
āļĢāđāļ§āļĄāļāļēāļāļāļąāļāđāļĢāļē: At Dextra Thailand we offer an attractive remuneration package and comprehensive fringe benefits to those dynamic people who enjoy working within an international and challenging environment.
āļŠāļģāļāļąāļāļāļēāļāđāļŦāļāđ: 5th Floor, Lumpini 2 Building, Sarasin Road, Lumpini, Pathumwan, Bangkok 10330â, Thailand
āļŠāļ§āļąāļŠāļāļīāļāļēāļĢ
- āļāļēāļĢāļāļąāļāļāļēāđāļāļ·āđāļāļāļ§āļēāļĄāđāļāđāļāļĄāļ·āļāļāļēāļāļĩāļ
āļāļģāđāļŦāļāđāļāļāļēāļāļ§āđāļēāļāļāļĩāđāļāļļāļāļāđāļēāļāļ°āļŠāļāđāļ
āļāļĩāđ WorkVenture āđāļĢāļēāđāļŦāđāļĄāļđāļĨāđāļāļīāļāđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļīāļĐāļąāļ Dextra āđāļāđāļāļĩāļĒ āļāļģāļāļąāļ āđāļāļĒāļĄāļĩāļāđāļāļĄāļđāļĨāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ āļāļąāđāļāđāļāđāļ āļēāļāļāļĢāļĢāļĒāļēāļāļēāļĻāļāļēāļĢāļāļģāļāļēāļ āļĢāļđāļāļāđāļēāļĒāļāļāļāļāļĩāļĄāļāļēāļ āđāļāļāļāļāļķāļāļĢāļĩāļ§āļīāļ§āđāļāļīāļāļĨāļķāļāļāļāļāļāļēāļĢāļāļģāļāļēāļāļāļĩāđāļāļąāđāļ āļāļķāđāļāļāđāļāļĄāļđāļĨāļāļļāļāļāļĒāđāļēāļāļāļāļŦāļāđāļēāļāļāļāļāļĢāļīāļĐāļąāļ Dextra āđāļāđāļāļĩāļĒ āļāļģāļāļąāļ āļĄāļĩāļāļāļąāļāļāļēāļāļāļĩāđāļāļģāļĨāļąāļāļāļģāļāļēāļāļāļĩāđāļāļĢāļīāļĐāļąāļ Dextra āđāļāđāļāļĩāļĒ āļāļģāļāļąāļ āļŦāļĢāļ·āļāđāļāļĒāļāļģāļāļēāļāļāļĩāđāļāļąāđāļāļāļĢāļīāļāđ āđāļāđāļāļāļāđāļŦāđāļāđāļāļĄāļđāļĨāļāļĢāļīāļāļŠāļĄāļąāļāļĢāļāļēāļ āđāļĄāđāļāļĢāļāļĢāļļāđāļāļŠāļĄāļąāļāļĢāļāļēāļ āđāļāđāļāļĩāļĒāļŠāļĄāļąāļāļĢāļāļēāļ āļŠāļāļēāļāļēāļŠāļĄāļąāļāļĢāļāļēāļ WV