ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM), Negotiation, Service-Minded, English

ประเภทงาน:

งานประจำ

• Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.
• Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipment etc.
• Handle and respond to all tracing enquiries confidently and knowledgeably in accordance with the global CS process, creating a Win-Win outcome for the customers and for ...
• Demonstrate professionalism and deliver best-in-class customer service to all internal and external customers.
• Liaise with other departments and Operations to address issues on service recovery.
• Highlight areas for improvement with suggested solutions to improve DHL s procedures, technology and service so as to positively enhance our customers experience with DHL.
• Assist the Tracing Supervisor (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff.
• Bachelor s Degree with 1-2 years experience in a Customer Care or Customer Contact Center in a service industry (preferable).
• Good problem solving and analytical thinking.
• Good command in written and spoken English.
• English typical skills.
• Good telephone skills.
• Good conflict resolution skills.
• Technical Skills (Telephone system, Order/Shipment Track & Trace Systems and Order Booking Systems preferable).
• Good negotiation and interpersonal skills.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Quality Assurance, Inventory / Warehouse Management, English, Thai

ประเภทงาน:

งานประจำ

• Assist Operations Supervisor to resolve held shipments (HIC) in the fastest possible manner using tools such as HIC data base, GEMA, ADVANCE, SAVER, HUBBLE, QSMS, DRIVE Internet based directories, and Map Applications (Google, Centamap, etc.), and ensure that customers receive their shipments at the earliest possible time.
• Manage the facility HIC cage & processes.
• Be the single point of contact for the Service Centre within the DHL network by ensuring that: all shipments in HIC are scanned and accounted for, HIC cage is clean and ...
• Work with Ops Performance Team to ensure that origin countries take actions to resolve cases of incorrect / insufficient information (BA s, missing phone numbers) leading to HIC shipments.
• Respond to and send HIC requests to/from customer service agents.
• Assist in all shipment resolution actions as directed by customers through customer service.
• Act quickly when contacted by Quality Control Centre in relation to shipments missing progress checkpoints.
• Support and resolve undeliverable shipments while working directly with couriers.
• Provide proactive resolution to couriers using ADVANCE & QSMS so that couriers are able to fulfill their deliveries as early as possible.
• Completed high school or higher.
• 2 - 3 years operations or customer service experience, preferably within transportation or logistics industry.
• Good command of English (Written and Spoken).
• Local Language (Thai).
• Work from Monday to Saturday.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Teamwork, English

ประเภทงาน:

งานประจำ

• Develop and implement strategies to identify and target potential customers market.
• Conduct market research to understand customer needs, competitor offerings, and industry trends.
• Generate qualified leads through various prospecting techniques (e.g., cold calling, email marketing, networking).
• Prepare comprehensive and competitive quotes and proposals for HVAC systems, highlighting the value proposition to each customer.
• Conduct customer visits to present solutions, answer questions, and negotiate contracts.
• Develop and present compelling promotional offers to entice customers.
• Manage customer relationships throughout the sales cycle, ensuring satisfaction and building long-term partnerships.
• Close deals by employing effective negotiation and sales techniques.
• Create and present compelling promotional offers to attract customers.
• Employ effective negotiation and closing techniques to secure deals.
• Achieve and exceed individual sales targets as outlined in the provided goals list.
• 3+ years of experience in the support or assistant role.
• Can communicate in English.
• Team player with good work ethic and positive attitude.
• Driving licence and have a personal car.
• Benefit.
• Health Insurance.
• Birthday Gift (Incentive).
• Social Securty Fund Contribution.
• ค่าน้ำมัน (สำหรับแผนก Sales).
• ค่าการเปลี่ยนแปลงรถยนต์ (สำหรับแผนก Sales).
• น้ำมันเครื่อง (สำหรับแผนก Sales).
• GPS (สำหรับแผนก Sales).
• ค่าที่พัก (สำหรับแผนก Sales).

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Excel, Accounts Payable, English, Thai

ประเภทงาน:

งานประจำ

• Collect and verify pro-forma invoice documents to ensure adherence to LC payment terms.
• Ensure the authenticity and accuracy of both copy and original
• financial documents. Follow up on payment plans from customers and orchestrate the timely release of OBL documents and Certificates of Analysis.
• Conduct weekly checks and follow-ups on dunning processes to ensure prompt payments and maintain financial health.
• Execute quarterly balance confirmations with customers to maintain accurate and current account statuses.
• Develop and deliver comprehensive payment outlook reports for key accounts quarterly.
• Generate detailed Statements of Outstanding (Provisional/Actual Price) and manage the adjustment process. Reports are due every second Monday of the month and require meticulous accuracy.
• Monitor and report on AWB Numbers for LC from suppliers, ensuring that customers receive timely and accurate tracking reports.
• Closely monitor and analyze daily market price changes leading up to the announcement of the MJP, providing strategic insights that support pricing decisions.
• Set and report on target prices based on comprehensive market analysis and forecast trends.
• Regularly download and review industry news from sources like Fast Market (AI News, Contango) to stay updated on market conditions and potential impacts on pricing strategies.
• Prepare and communicate quotation period summaries for all Thai customers, ensuring they are informed and able to make timely decisions based on accurate pricing information.
• Bachelor s degree in Finance, Accounting, or a related field.
• Strong analytical skills and attention to detail.
• At least 1 years of experience in a finance or payment officer role, preferably in the metal industry or a related sector.
• Proficient in financial software and Microsoft Office, especially Excel.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Good Communication Skills, Problem Solving, Telesales, English

ประเภทงาน:

งานประจำ

• Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes.
• Accept and register bookings for DHL services.
• Offer alternatives to customers and potentially turn information calls into sales leads.
• Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.).
• Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer s varying needs and demands.
• Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.
• Bachelor Degree in Business Administration, Business English or related field.
• Good command of English.
• Telephone and Communication skills.
• Willing to work in shift.
• Experienced in Call Center would be an advantaged.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Safety Management, Leadership Skill, Problem Solving, English

ประเภทงาน:

งานประจำ

• To update and correct the ongoing company safety policy to align with current safety laws and their future changes.Additionally, to prepare an annual work plan related to preventing and reducing hazards, illnesses, and consequences of unsafe working conditions and environments in the workplace.
• To control and assess performance of company to comply with OH&S project, plan, procedure or regulation at work and coordinate with all staffs in workplace on safety matters.
• To inspect and make recommendations to the employer to comply with the law on occupational safety, health and environment.
• To analyze the work to indicate possible dangers, including setting and present preventive measures and procedures for working safely to the employer.
• To analyze work plans and projects, and in addition to recommendations of every working unit; and to give advice on safety measures to the employer.
• To inspect and assess the operation of the workplace to comply with the work plan and project, or occupational safety measures.
• To give advice, teach and train the employees to work safely and without any risk of dangers.
• To investigate and analyze the cause of accident, injury or annoyance caused by working of the employees and report the result of the investigation, together with suggesting resolution, promptly to the employer.
• To compile statistical data, analyze, make a report and to give recommendations on accident, illness or annoyance caused by working of the employees.
• To conduct other occupational safety activities assigned by the employer.
• Bachelor Degree or higher in Occupational Health & Safety or related field.
• Certified Safety Professional is a must.
• Good attitude, great service mind, strong leadership and good problem solving skills.
• Communication skills.
• Fair English language skills.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Human Resources Development, English, Thai

ประเภทงาน:

งานประจำ

• Develop and ensure timely internal communication plan & advertisement to promote employee engagement activities & to keep employees informed and engaged.
• Coordinate & actively collaborate with stakeholders (HR Team, SMT, EAC, Suppliers) for company programs i.e. Family Day, Appreciation Week, Songkran Day, Health Day, Global Volunteer Day, Chinese New Year, Staff Party, Employee of the Year Award, Town Hall, DHL Tam Dee and more!.
• Support team for related employee engagement tasks.
• Bachelor s degree in Human Resources, Organizational Development, Marketing or a related field.
• 0-2 years of experience in Employee Engagement or Marketing, Event & Communication.
• Excellent communication and interpersonal skills.
• Good command of English (Both of Written & Spoken).
• Ability to work collaboratively with cross-functional teams.
• Proactive and creative approach to problem-solving.
• Passion for enhancing the employee experience.