About Ticketmelon

We share a passion for innovation and working towards a common cause. Our goal is to create leading technology platforms that digitize business operations for high-growth industries in Southeast Asia. If you believe in what we believe in, join us in our pursuit in creating the greatest products of our lifetime.

FIELD OPERATION RESPONSIBILITIES:

• To be on-site at events and take responsibility for the various aspects of events

• Must be available to work flexible, extended, and often irregular hours, including nights, weekends, holidays, and long stretches of consecutive days, as dictated by the event schedules (We offer alternative days off and flexible hours to compensate for the irregular hours)

• Negotiate and produce contracts for relevant contractors and ensure good service whilst building a good working relationship

• To investigate, arrange and coordinate logistical arrangements required for a successful event (temp staff, accommodation, F&B, equipment, parking, transport, infrastructures, signage & branding, floorplans, etc.) including booking all travel and accommodation relating to the events and prepare a schedule for the team involved

• To maintain high levels of customer service and professionalism in all areas of work

• Recruiting, training, and retaining temp staff when needed

• Be responsible for all event supplies and kits, including the storage and order of the lock-up

• Keeping up constant communication with the organizer and other related departments from contracts and dates to all onsite logistics

• Supervise on-site staff to operate Ticketmelon system at event

• Take care of company’s equipment brought to support on-site operation

CUSTOMER SUPPORT RESPONSIBILITIES:

• Manage ticket buyers’ inquiries and resolve their issues through the call center, instant message, and e-mails 

•  Help event organizers use Ticketmelon service successfully (On-boarding) 

•  Answer to event organizers’ needs and inquiries related to Ticketmelon service 

• Co-ordinate with third-party vendors for specific event needs based on event organizers’ requirements

MINIMUM QUALIFICATIONS: 

• Bachelor’s degree or equivalent in management, communication, hospitality, or other related fields 

• Excellent in reading, writing, and speaking of Thai and English language

• Excellent in real-time problem solving

• Service-minded

• Enthusiastic to see a project from beginning to end

• Ability to manage time and prioritize tasks

• Ability to strictly work within budgets and deadlines

• Ability to work under pressure, with a wide variety of people

• Happy to travel and stay away with a team or solo

• Well-organized and detailed-oriented
   

PREFERRED QUALIFICATIONS: 

• Experience in events, exhibitions, or hospitality, especially in a dynamic and fast-paced environment

• A driving license would be a plus

• Proficiency in basic office software such as Microsoft Office or Google Suite

• Good negotiation skills especially with suppliers