ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

SAS, UNIX, Linux

ประเภทงาน:

งานประจำ

• Provide technical leadership and ownership from project kick off through UAT and go-live for hosted and remotely managed customer projects.
• Provide post go-live project consultation for major changes (upgrades, migrations, etc.) and to help identify and resolve complex problems caused by repetitive incidents.
• Ensure that all current and future technical project requirements (tasks, changes, deliverables, etc.) have a clearly defined scope and can be progressed by the respons ...
• Enhance operational requirements to improve system stability, monitoring awareness and decrease operational burden to ensure a positive customer experience.
• Facilitate actions as a SAS Administrator as required for tasks or issues with high complexity, increased urgency, or the potential for reduced effort or cost.
• Engage with key client counterparts as technical solution / subject matter expert on SAS Cloud.
• Articulate an innovative SAS Cloud technical approach / solution based on your understanding of client s business and technical needs.
• Ensure SAS Cloud standards and best practices are adhered to and validated.
• Provide knowledge transfer for larger team related to their customer engagements and/or key technology areas.
• Deliver excellent customer service using a customer first and continuous improvement mindset.
• Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
• Create and maintain service documentation including runbooks, knowledge base articles, and wiki content.
• Configure, manage, monitor, and debug mid-tier software.
• Manage, monitor, and maintain container-based applications deployed in cloud container services.
• Develop tools and software to manage SAS and third-party software.
• Diagnose, document, report, and resolve system problems.
• Work directly with external customers and interface with other support teams and vendors.
• Deliver excellent customer service using a customer first and continuous improvement mindset.
• Additional responsibilities may include: Provide service leadership for local teams by managing service queues and assigning tickets based on SAS Cloud procedures.
• Serve as technical escalation support other team members.
• Contribute to overall service quality by identifying or leading efforts that reduce time, reduce toil, and/or improve the customer experience with SAS Cloud services.
• Essential Requirements: Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field.
• 5+ years of technical experience including: 2+ years of experience of software administration or support.
• 2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware.
• 2+ years of experience with UNIX or Linux supporting enterprise class applications.
• Preferences: Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift.
• Experience with containers, container based applications, and/or container orchestration tools.
• Experience with Python, Ansible, or Kubernetes.
• Scripting experience (bash, powershell, etc).
• Installing and using SAS software and solutions.
• Programming in SAS.
• Deploying and managing JavaEE web application.
• Java or Web development experience.
• Ability to travel up to 10% of the time.
• SAS only sends emails from verified sas.com email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact [email protected]. SASCLOUD

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Sales, SAS

ประเภทงาน:

งานประจำ

• Analyze assigned territory to identify coverage gaps, based on SAS channel product family portfolio and total addressable market opportunity.
• If applicable, with management support, identify, and selectively recruit new high-potential Partners.
• Set sales targets and key result areas for Partners appropriate to the market opportunity & business plan, ensuring coverage across partner portfolio is sufficient to exceed CAM assigned sales target and objectives.
• Collaborate with assigned Partners to develop annual joint business plans that define strategies and activities to exceed revenue goals; identifying and resolving Partner performance participation issues before they impact performance.
• Assist Partners on sales meetings to ensure successful channels deal closure.
• Coordinate the onboarding and the overall ongoing enablement process with Partners to maximize Partner self-sufficient, and value, in selling and delivering SAS.
• Coordinate lead passing and collaboration between SAS Inside Partner Sales and Marketing to the appropriate/qualified Partner and monitor Partner follow-up /success with SAS generated leads.
• Ensure all opportunities are registered via the Partner Program Opportunity Registration Form (ORF) and all validated opportunities are in Opportunity Management System.
• Collaborate with SAS Inside Partner Sales and Pre-sales resources for deal progression & closure, and SAS Customer Success for customer renewals and loyalty.
• Maintain Opportunity Management System with accurate opportunity and contact information in order to enable extended team deal oversight, engagement and forecasting.
• Recruit attendance, and active participation, from Partners and their Clients in SAS, & distribution, in person & virtual events.
• Proactively ensure relationship bridging between Partners and key SAS stakeholders; SAS executives, lines of business, & other support/engagement teams.
• Required Qualifications 5 years of experience in channel sales or channel program management (preferably at a technology company), or related direct sales experience.
• Bachelor's degree in Business or related discipline, and/or the equivalent in training and related experience.
• Equivalent combination of education, training and experience may be considered in place of the above qualifications.
• You re curious, passionate, authentic and accountable. These are our values and influence everything we do.
• Diverse and Inclusive At SAS, it s not about fitting into our culture - it s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it s essential to who we are. To put it plainly: you are welcome here.
• Additional Information
• SAS only sends emails from verified sas.com email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact [email protected].