āđāļĄāđāļĄāļĩāļāļģāđāļŦāļāđāļāļāļēāļāļŠāļģāļŦāļĢāļąāļāļāļĢāļīāļĐāļąāļāļāļĩāđ āļāđāļāđāļāļāļĩāđāđāļāđāļāļāļģāđāļŦāļāđāļāļāļēāļāļāļĩāđāļāļļāļāļāļēāļāļāļ°āļŠāļāđāļ
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
5 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Assurance, Compliance, Risk Management, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Develop and maintain incident and loss management regulations, as well as oversee bank-wide end-to-end Incident & Loss, Fact-Finding, and BCM activities.
- Provide data quality assurance (QA) for incident and loss data, and track incident-related action plans through to closure.
- Improve incident data quality continuously to enhance the value of reporting and ensure compliance with BOT Loss Data Pooling requirements and Operational Risk Management Guidelines.
- Execute regulatory reporting requirements, including quarterly BOT loss data pooling, BOT fraudulent transaction reports, loss by business line for BOT audits, and notification to BOT of significant incidents.
- Prepare data for management reporting, including reports for the Risk Management Committee (RMC).
- Promote Risk Culture awareness and support related activities across the organization.
- Manage and respond to incident and crisis events by setting up and coordinating war rooms, conducting walkthrough and tabletop exercises based on risk scenarios, and performing forensic fact-finding to ensure the successful execution of corrective action plans.
- Qualifications Bachelor s or Master s degree in Business Administration, Economics, Risk Management, or related fields.
- At least 5 years of experience in Operational Risk Management, incident and loss management, problem management, operational forensics and fact-finding, or business continuity management.
- Strong communication, negotiation, and presentation skills.
- Excellent stakeholder management skills.
- Foundational hands-on experience with Copilot, Power Automate, Power Apps, and Power BI.
- Relevant banking experience is an advantage; experience with technology-related incidents is a plus.
- Good command of English is a plus.
- We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
āļāļąāļāļĐāļ°:
Research, Industry trends, Financial Modeling, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Analize and provide key findings for business perspective, financial perspective and project investment perspective to be information for management decision making.
- Research and apply critical thinking to industry trends, competitor dynamics and current events to provide business insights on both company existing business and new business.
- Conducts financial modeling / valuations for investment decisions (e.g. feasibility study of new investment / expansion projects, and merger & acquisition).
- Perform due diligence on financial statement analysis and provide key improvements / issues in financial perspective.
- Understand and comment on commercial & key terms in business agreement.
- Collaborate with corporate finance, Accounting, legal, treasury and other operations teams to ensure accuracy and completion of tasks.
- Assist with ad-hoc analysis and assigned projects.
- Bachelor s degree or higher in Accounting, Finance, Economics, or related fields.
- Minimum 3-5 years of experience in finance, investment, project analysis or related fields.
- Excellent in financial, analytical, presentation, communication, interpersonal, and problem-solving skills.
- Ability to manage multiple assignments under tight deadlines with flexible working hours.
- Strong analytical and presentation summary skills prepared for top management.
- Proficient in English (spoken and written).
- Prior experience in investment banking is an advantage.
āļāļąāļāļĐāļ°:
Compliance, Finance, ERP, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Develop and implement procurement strategies for automotive spare parts, repair equipment, and consumables in alignment with the company s business plan and nationwide service operations.
- Manage and maintain strong relationships with both local and international suppliers and vendors (e.g., spare parts manufacturers, tool providers, lubricant suppliers).
- Negotiate pricing, delivery terms, and payment conditions to achieve competitive costs and drive cost savings.
- Oversee and control spare parts and consumable inventory in collaboration with warehouse and operations teams to prevent out-of-stock or overstock situations (Day on Hand management).
- Ensure and improve product quality standards in compliance with Autobacs Japan Standard before distribution to service centers.
- Monitor and analyze spare parts price trends, new automotive technologies, and competitor activities to support strategic decision-making.
- Lead, coach, and develop the Procurement team with specialized knowledge in automotive parts and supplies.
- Collaborate closely with Operations, Inventory, and Finance teams to optimize purchasing processes and budget utilization.
- Implement and maximize the use of procurement systems (e.g., ERP, Inventory Management) for greater efficiency.
- Bachelor s or Master s degree in Business Administration, Logistics, Automotive Engineering, or related fields.
- At least 8-10 years of experience in procurement or supply chain management within the automotive or auto parts industry.
- Strong knowledge of automotive spare parts, repair tools, product specifications, and technical standards.
- Proven negotiation, cost analysis, and vendor management skills.
- Demonstrated leadership experience with the ability to manage and develop a team.
- Proficient in ERP systems and advanced MS Excel.
- Good command of English (for communication and negotiation with international suppliers).
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- āļ§āļļāļāļīāļāļēāļĢāļĻāļķāļāļĐāļēāļĢāļ°āļāļąāļāļāļĢāļīāļāļāļēāļāļĢāļĩāļāļķāđāļāđāļ āļāđāļēāļāļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ āļāļēāļĢāļāļąāļāļāļĩ āļāļēāļĢāđāļāļīāļ āđāļĻāļĢāļĐāļāļĻāļēāļŠāļāļĢāđ āļāļēāļĢāļāļĨāļēāļ āļŦāļĢāļ·āļāļŠāļēāļāļēāļ§āļīāļāļēāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļĄāļĩāļāļ§āļēāļĄāļĢāļāļāļĢāļđāđāđāļāļāļĨāļīāļāļ āļąāļāļāđāđāļĨāļ°āļāļĢāļīāļāļēāļĢāļāđāļēāļāđ āļāļāļāļāļāļēāļāļēāļĢ.
- āļĄāļĩāļāļ§āļēāļĄāļĢāļąāļāļāļīāļāļāļāļ āđāļĨāļ°āļĄāļĩāļĄāļāļļāļĐāļĒāļŠāļąāļĄāļāļąāļāļāđāļāļĩ.
- āļĄāļĩāļāļąāļāļĐāļ°āđāļāļāļēāļĢāļāļīāļāļāđāļāļŠāļ·āđāļāļŠāļēāļĢ.
- āļĄāļĩāļāļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļāđāļāļāļēāļĢāđāļāđāļ āļēāļĐāļēāļāļąāļāļāļĪāļĐ.
- āļĄāļĩāļāļ§āļēāļĄāļĢāļđāđāļāđāļēāļāļāļēāļĢāļāļēāļĒāđāļĨāļ°āļāļēāļĢāļāļĨāļēāļ.
- āļāđāļēāļāļŠāļēāļĄāļēāļĢāļāļāđāļēāļāđāļĨāļ°āļĻāļķāļāļĐāļēāļāđāļĒāļāļēāļĒāļāļ§āļēāļĄāđāļāđāļāļŠāđāļ§āļāļāļąāļ§āļāļāļāļāļāļēāļāļēāļĢāļāļĢāļļāļāđāļāļĒ āļāļģāļāļąāļ (āļĄāļŦāļēāļāļ) āļāļĩāđ https://krungthai.com/th/content/privacy-policy āļāļąāđāļāļāļĩāđ āļāļāļēāļāļēāļĢāđāļĄāđāļĄāļĩāđāļāļāļāļēāļŦāļĢāļ·āļāļāļ§āļēāļĄāļāļģāđāļāđāļāđāļāđ āļāļĩāđāļāļ°āļāļĢāļ°āļĄāļ§āļĨāļāļĨāļāđāļāļĄāļđāļĨāļŠāđāļ§āļāļāļļāļāļāļĨāļāļĩāđāļĄāļĩāļāļ§āļēāļĄāļāđāļāļāđāļŦāļ§ āļĢāļ§āļĄāļāļķāļāļāđāļāļĄāļđāļĨāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļāļĻāļēāļŠāļāļēāđāļĨāļ°/āļŦāļĢāļ·āļāļŦāļĄāļđāđāđāļĨāļŦāļīāļ āļāļķāđāļāļāļēāļāļāļĢāļēāļāļāļāļĒāļđāđāđāļāļŠāļģāđāļāļēāļāļąāļāļĢāļāļĢāļ°āļāļģāļāļąāļ§āļāļĢāļ°āļāļēāļāļāļāļāļāļāđāļēāļāđāļāđāļāļĒāđāļēāļāđāļ āļāļąāļāļāļąāđāļ āļāļĢāļļāļāļēāļāļĒāđāļēāļāļąāļāđāļŦāļĨāļāđāļāļāļŠāļēāļĢāđāļāđ āļĢāļ§āļĄāļāļķāļāļŠāļģāđāļāļēāļāļąāļāļĢāļāļĢāļ°āļāļģāļāļąāļ§āļāļĢāļ°āļāļēāļāļ āļŦāļĢāļ·āļāļāļĢāļāļāļāđāļāļĄāļđāļĨāļŠāđāļ§āļāļāļļāļāļāļĨāļāļĩāđāļĄāļĩāļāļ§āļēāļĄāļāđāļāļāđāļŦāļ§āļŦāļĢāļ·āļāļāđāļāļĄāļđāļĨāļāļ·āđāļāđāļ āļāļķāđāļāđāļĄāđāđāļāļĩāđāļĒāļ§āļāđāļāļāļŦāļĢāļ·āļāđāļĄāđāļāļģāđāļāđāļāļŠāļģāļŦāļĢāļąāļāļ§āļąāļāļāļļāļāļĢāļ°āļŠāļāļāđāđāļāļāļēāļĢāļŠāļĄāļąāļāļĢāļāļēāļāđāļ§āđāļāļāđāļ§āđāļāđāļāļāđ āļāļāļāļāļēāļāļāļĩāđ āļāļĢāļļāļāļēāļāļģāđāļāļīāļāļāļēāļĢāđāļŦāđāđāļāđāđāļāļ§āđāļēāđāļāđāļāļģāđāļāļīāļāļāļēāļĢāļĨāļāļāđāļāļĄāļđāļĨāļŠāđāļ§āļāļāļļāļāļāļĨāļāļĩāđāļĄāļĩāļāļ§āļēāļĄāļāđāļāļāđāļŦāļ§ (āļāđāļēāļĄāļĩ) āļāļāļāļāļēāļāđāļĢāļāļđāđāļĄāđāđāļĨāļ°āđāļāļāļŠāļēāļĢāļāļ·āđāļāđāļāļāđāļāļāļāļĩāđāļāļ°āļāļąāļāđāļŦāļĨāļāđāļāļāļŠāļēāļĢāļāļąāļāļāļĨāđāļēāļ§āđāļ§āđāļāļāđāļ§āđāļāđāļāļāđāđāļĨāđāļ§āļāđāļ§āļĒ āļāļąāđāļāļāļĩāđ āļāļāļēāļāļēāļĢāļĄāļĩāļāļ§āļēāļĄāļāļģāđāļāđāļāļāđāļāļāđāļāđāļāļĢāļ§āļāļĢāļ§āļĄāļāđāļāļĄāļđāļĨāļŠāđāļ§āļāļāļļāļāļāļĨāđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļ°āļ§āļąāļāļīāļāļēāļāļāļēāļāļĢāļĢāļĄāļāļāļāļāđāļēāļāđāļāļ·āđāļāļāļĢāļĢāļĨāļļāļ§āļąāļāļāļļāļāļĢāļ°āļŠāļāļāđāđāļāļāļēāļĢāļāļīāļāļēāļĢāļāļēāļĢāļąāļāļāļļāļāļāļĨāđāļāđāļēāļāļģāļāļēāļ āļŦāļĢāļ·āļāļāļēāļĢāļāļĢāļ§āļāļŠāļāļāļāļļāļāļŠāļĄāļāļąāļāļī āļĨāļąāļāļĐāļāļ°āļāđāļāļāļŦāđāļēāļĄ āļŦāļĢāļ·āļāļāļīāļāļēāļĢāļāļēāļāļ§āļēāļĄāđāļŦāļĄāļēāļ°āļŠāļĄāļāļāļāļāļļāļāļāļĨāļāļĩāđāļāļ°āđāļŦāđāļāļģāļĢāļāļāļģāđāļŦāļāđāļ āļāļķāđāļāļāļēāļĢāđāļŦāđāļāļ§āļēāļĄāļĒāļīāļāļĒāļāļĄāđāļāļ·āđāļāđāļāđāļāļĢāļ§āļāļĢāļ§āļĄ āđāļāđ āļŦāļĢāļ·āļāđāļāļīāļāđāļāļĒāļāđāļāļĄāļđāļĨāļŠāđāļ§āļāļāļļāļāļāļĨāđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļ°āļ§āļąāļāļīāļāļēāļāļāļēāļāļĢāļĢāļĄāļāļāļāļāđāļēāļāļĄāļĩāļāļ§āļēāļĄāļāļģāđāļāđāļāļŠāļģāļŦāļĢāļąāļāļāļēāļĢāđāļāđāļēāļāļģāļŠāļąāļāļāļēāđāļĨāļ°āļāļēāļĢāđāļāđāļĢāļąāļāļāļēāļĢāļāļīāļāļēāļĢāļāļēāļāļēāļĄāļ§āļąāļāļāļļāļāļĢāļ°āļŠāļāļāđāļāļąāļāļāļĨāđāļēāļ§āļāđāļēāļāļāđāļ āđāļāļāļĢāļāļĩāļāļĩāđāļāđāļēāļāđāļĄāđāđāļŦāđāļāļ§āļēāļĄāļĒāļīāļāļĒāļāļĄāđāļāļāļēāļĢāđāļāđāļāļĢāļ§āļāļĢāļ§āļĄ āđāļāđ āļŦāļĢāļ·āļāđāļāļīāļāđāļāļĒāļāđāļāļĄāļđāļĨāļŠāđāļ§āļāļāļļāļāļāļĨāđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļ°āļ§āļąāļāļīāļāļēāļāļāļēāļāļĢāļĢāļĄ āļŦāļĢāļ·āļāļĄāļĩāļāļēāļĢāļāļāļāļāļ§āļēāļĄāļĒāļīāļāļĒāļāļĄāđāļāļ āļēāļĒāļŦāļĨāļąāļ āļāļāļēāļāļēāļĢāļāļēāļāđāļĄāđāļŠāļēāļĄāļēāļĢāļāļāļģāđāļāļīāļāļāļēāļĢāđāļāļ·āđāļāļāļĢāļĢāļĨāļļāļ§āļąāļāļāļļāļāļĢāļ°āļŠāļāļāđāļāļąāļāļāļĨāđāļēāļ§āļāđāļēāļāļāđāļāđāļāđ āđāļĨāļ°āļāļēāļ āļāļģāđāļŦāđāļāđāļēāļāļŠāļđāļāđāļŠāļĩāļĒāđāļāļāļēāļŠāđāļāļāļēāļĢāđāļāđāļĢāļąāļāļāļēāļĢāļāļīāļāļēāļĢāļāļēāļĢāļąāļāđāļāđāļēāļāļģāļāļēāļāļāļąāļāļāļāļēāļāļēāļĢ ".
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
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- āļāļģāđāļŠāļāļāđāļāđāļāļĩāļĒāļŠāļĢāđāļēāļāļŠāļĢāļĢāļāđ Content āļĢāđāļ§āļĄāļāļąāļāđāļāļāļĩāļĄāļāļĒāļđāđāđāļŠāļĄāļ.
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāđāļāļāļēāļĢāļāļģ Online Content āđāļĄāđāļāđāļģāļāļ§āđāļē 3 āļāļĩ (āļŦāļēāļāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāđāļāđāļāļāļđāđāļāļģāđāļāļīāļāļĢāļēāļĒāļāļēāļĢ VDO Content āđāļāđ āļāļ°āđāļāđāļĢāļąāļāļāļēāļĢāļāļīāļāļēāļĢāļāļēāđāļāđāļāļāļīāđāļĻāļĐ).
- āļāļēāļĒāļļāđāļĄāđāđāļāļīāļ 45 āļāļĩ.
- āļĄāļĩāļāļ§āļēāļĄāļĢāļđāđ āļāļ§āļēāļĄāđāļāđāļēāđāļ āđāļāļāļĢāļ°āđāļāđāļāđāļĻāļĢāļĐāļāļāļīāļ āļāļļāļĢāļāļīāļ āļāļēāļĢāđāļāļīāļ āļāļąāđāļāđāļāđāļāļĒāđāļĨāļ°āļāđāļēāļāļāļĢāļ°āđāļāļĻ.
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- āļĄāļĩāļāļąāļĻāļāļāļāļīāļāļĩāđāđāļāļāļēāļĢāļāļģāļāļēāļāļāļĩāđāļāļĩ āļĢāļđāđāļāļąāļāļāļąāļāļāļēāļāļāđāļāļāđāļĨāļ°āļāļĢāļąāļāļāļĢāļļāļāļāļēāļāđāļŦāđāļāļĩāļāļķāđāļāļāļĒāļđāđāđāļŠāļĄāļ.
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- āļāļāļīāļāļąāļāļīāļāļēāļāļāļĩāđ āļāļĢāļīāļĐāļąāļ āļāļĄāļĢāļīāļāļāļĢāđ āđāļāđāļĨāļ§āļīāļāļąāđāļ āļāļģāļāļąāļ.
āļāļąāļāļĐāļ°:
Project Management
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŋ40,000 - āļŋ60,000, āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Develop and implement learning & development and skill frameworks to enhance career development goals and align such frameworks with organizational goals.
- Design and develop digital learning modules, including e-learning, microlearning, onsite learning and blended formats.
- Partner with business units to address learning & development challenges and develop learning solutions to address such challenges.
- Utilizing digital tools and AI to expedite learning & development process and effectiveness.
- Leverage AI, cloud platforms, and data analytics to facilitate the personalization of learning paths.
- Work with partners, subject matter experts, trainers, and cross-functional teams to align learning with business goals.
- Required Skills & Competencies.
- Bachelor or Mater degree in related fields.
- Strong foundation in learning design and learning development at least 5 years.
- Experience with AI-enhanced learning tools, cloud computing, and data visualization.
- Familiarity with learning and development and skill frameworks/models.
- Excellent communication, project management, and stakeholder engagement skills.
āļāļąāļāļĐāļ°:
SAS
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Understand and ensure that business requirements, expectations and opportunities for business are identified, prioritized and represented in IT strategies, also identify the key success factors, current issues and potential solutions to measure the success of the project/strategies.
- Provide technical expertise in assessing IT applications and initiatives to improve and support business processes.
- Lead and provide solutions for application development throughout the lifecycle to b ...
- Manage Stakeholder Relationships: Lead workshops and discussions with business leaders, users, and external vendors to define project scope, manage expectations, and drive consensus.
- Architect the Future State: Lead the analysis and design of business processes, mapping the "AS-IS" state and architecting the optimal "TO-BE" solution.
- Translate requirements into blueprints: Convert high-level business needs into detailed functional specifications, user stories, and process flows for the development team.
- Document business requirements, test cases, and workflow, including training (e.g. SAS, In-House application development).
- Champion Technical Excellence: Provide expert guidance on the capabilities of IT applications and platforms, ensuring solutions are scalable, efficient, and secure.
- Work closely with business users and vendors to ensure the best practices of IT software development life cycles.
- Act as a focal point or Project manager, manage and coordinate the project team, project-related third-party relationships (e.g. offshore providers, Software vendors) deliver on its commitments from solution/vendor selection to go live.
- Enable Business Readiness: Drive business change management, process reengineering, and user training to ensure successful adoption of new solutions.
- Uphold Quality Standards: Lead user acceptance testing (UAT) to ensure software quality.
- Investigate and resolve application functionality-related issues, troubleshoot and identify modifications needed to meet business processes..
- Job QualificationsBachelor s degree in information technology, computer science, engineering, IT or a related field.
- Minimum of 5 years of hands-on experience in business analysis, system analysis or project management.
- Flexible, creative, and up-to-date in the Technology movement to create business solutions.
- Able to multitask and prioritize workload, supporting multiple projects.
- Demonstrable experience translating business logic into technical requirements and system diagrams.
- Proven experience in stakeholder management and influencing senior leaders.
- Good command in English (Minimum 750 TOEIC score).
- Goal-Oriented, Unity, Learning, Flexible.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
- Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
- Ensure to be up-to-date knowing fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and is attentive to prevent product thefts.
- KNOWLEDGE AND SKILLS Passion for human relations and sales Problem solving, curiosity and interest in luxury/fashion, art and design Experience of building a long-lasting relationship with clients Being able to work in team as well as alone Excellent communication and interpersonal skills Passion and knowledge of the managed product category Good communication in English. Mandarin is an advantage Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
- Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to builder a fair and respectful workplace for all.
āļāļąāļāļĐāļ°:
Research, Product Design, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Works closely with Head of Business Unit to establish each product s business value and support messaging, communication and customer outreach as necessary.
- Define project scope, timelines, resource allocation and work onsite with the team on a daily basis.
- Set ambitious and clear vision / actionable item and communicate it effectively to stakeholders, the team, and the rest of the unit.
- Accountable for product specific KPIs once solution enters production and communicate regular tracking to stakeholders.
- Maintain and refine a prioritized product backlog based on business value.
- Facilitates release planning with stakeholders as well as Bi-weekly demos.
- Integrates usability studies and research into requirements to enhance user satisfaction and ensure customer driven design.
- Bachelor s degree in Computer Science, Engineering, or a related field.
- Minimum of 10 years of experience in an IT Manager, Senior IT Manager, or other related leadership positions.
- Strong leader, collaborator, team player, and individual contributor.
- Familiar with Enterprise Business.
- Super logical thinking with platform creation, development process, product design and backlog prioritization.
- Strongly communication skill for what's matter, why and why not to team members and stakeholders.
- Get Thing Done is your DNA. You have growth mind set and learn new things extremely quickly.
- Strong problem solver with ability to manage and lead the team to push the solution and progress.
- Empowers others to fail, learn, and grow.
- Understanding and knowledge of various roles of Retail operation, Supply chain, B2C operation, etc.
- Experimental mindset to drive innovation and drive out of the box ideas - loves and embraces change.
- Good command in English both written and spoken.
āļāļąāļāļĐāļ°:
Usability Testing, Good Communication Skills
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Work with Product Owners to understand new products and services prior to launch.
- Design end-to-end customer journeys and service blueprints that ensure smooth, efficient, and intuitive service delivery.
- Develop, update, and maintain Call Center workflows, SOPs, and service processes to support internal and external users.
- Conduct usability testing to validate service and workflow designs; identify and recommend improvement areas.
- Coordinate with Training, Communications, and Operations teams to prepare agents and stakeholders for service rollout.
- Support deployment of new services by ensuring readiness across people, process, and platform.
- Monitor post-launch performance and collaborate with cross-functional teams to drive continuous improvement in customer experience.
- What we're looking for.
- Bachelor s degree in Liberal Arts, Humanities, Business Administration, Marketing, or related fields.
- Experience 3-5 years in service design, customer journey mapping, process workflow design, or call center operations (preferred).
- Strong analytical and problem-solving skills with attention to detail.
- Ability to collaborate with cross-functional teams and manage multiple tasks effectively.
- Good communication skills and ability to translate complex processes into clear SOPs or workflows.
- Experience with digital banking, fintech, or customer service operations is a plus.
- What we offer.
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement.
- Access to company discounts and exclusive employee perks.
- If you're ready to embark on an exciting career in the dynamic world of Digital Banking, we encourage you to apply now!.
