About you :
As a rapidly growing company, the ideal candidate for this role is ambitious and motivated. We’re
looking for fast learners with the ability to think strategically and creatively, especially those who
enjoy working in a fast-paced environment. We like people who are flexible and have the ability to
enthusiastically respond to new tasks and challenges.
 

Does this sound like you?

• You have at least 3 years of work experience in System Engineer, Data Analyst or Level 2/3 support roles
• You have completed a Bachelor Degree in IT studies or Computer Science
• You have multi-tasking abilities
• You have excellent time management and organizational skills
• You have B2 or above skill level in verbal and written English
• You have experience in basic administration of Linux machines
• You have experience in using MySQL tooling
• You are a good team player
• You have excellent analytical skills
• You have strong command of the English language
• You have excellent communication and client-handling skills, with the ability to manage expectations and explain technical detail

About the Role :

The job holder will join our Customer Support team which is the day to day point of contact for
any of our worldwide customers. His/her daily tasks range from digging into customer problems
and monitoring our infrastructure. The successful candidate will be expected to:

• Quickly and correctly assess customer requests (in line with SLA’s) and prioritize accordingly
• Analyze customer requests and summarize them in a clear and concise way for different audiences (internal and external)
• Proactively engage with other teams to manage customer needs and expectations
• Proactively help the support team to achieve its goals
• Identify and address internal knowledge base gaps or improvements
   

Note : The role will be based in Thailand. Only candidates with the right to work in Thailand will be
considered.