Senior Service Engineer
ที่LSEG (London Stock Exchange Group)Senior Service Engineer
LSEG is an Equal Opportunities employer, we strive to establish teams that are diverse and encourage collaborative working and sharing of ideas!
The Senior Service Engineer is responsible for ensuring the service offering to customer are stable and resilient by developed an automate monitoring tools and taking proactive action to prevent or mitigate the service disruption. When problem arise, service engineer with strong understanding of service workflow will take lead in performing in-depth analysis to identify root cause and recommend improvement.
Responsibilities
- Analyses technical problems of high complexity. Assesses scope of impact and provide suggestion to mitigates the problem.
- Conducts problem root cause analysis in correlation with multiple related system. Identifies options for permanent resolution. Recommended service improvement to relevant team.
- Ensure overall services stability. Automate monitoring process and perform service recovery when necessary.
- Participate in service recovery call and provide immediate technical assistance for major service outage and aim to rectify and recover the service the soonest.
- Sign off on service quality from supportability aspect. Deploy software into production environment follows the instruction created by development team.
- Monitor service capacity, forecast an increase in system usage due to new content or new customer onboarding.
- Collaborate closely with development team, quality assurance team, products management team, and other related parties to achieve the desired outcome.
- Provide expertise recommendation to improve services. Reduce all manual and repetitive task by aiming to automate everywhere possible.
- Document and sustain team's knowledge. Learn and understanding of service workflow end to end, tooling, for monitor services and investigate problems.
- Flexible working hour and sometime require working outside normal working hour, to collaborate with colleagues in other time zone to mitigate the critical service problems.
Required Qualifications & Experience:
- Degree in Computer Science, Information Technologies or equivalent experience.
- Proficient English communication. Confident to lead service recovery call with teams from different locations.
- Strong analytical thinker, problem solver, self-motivated and able to work in a fast-paced work environment with minimal supervision.
- Eager to learn new technologies. Always looking for improvement opportunities and open for changes.
- Understanding of REST API, JSON, XML, tools for investigating HTTP requests, Postman.
- Basic knowledge relational Database, SQL, Store Procedure, Database Trigger
- Ability to multitask, prioritize and work under tight time constraints.
Desired Experience:
- Hands-on experience in a related technical role or technical support work in troubleshooting and investigating IT system/application incidents.
- Exposure on any cloud services, preferably AWS. Have been using service such as CloudWatch, Lambda, EC2/ECS, ELB, IAM, S3, DynamoDB, Aurora RDS, SQS/SNS, OpenSearch.
- Exposure to service monitoring tools such as BigPanda, DataDog, CloudWatch Alarm
- Experience in programming languages, preferably Python, Java, JS
- CI/CD knowledge, understanding on Jenkin, GitLab, GitHub
- Experience working with microservices architectures, event/message driven system.
- Hand-on Unix/Linux/Sun Solaris skill and shell programming
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this
privacy notice
carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject
. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
ประสบการณ์ที่จำเป็น
- ไม่ระบุประสบการณ์ขั้นต่ำ
เงินเดือน
- สามารถต่อรองได้
สายงาน
- วิศวกรรม
ประเภทงาน
- งานประจำ
เกี่ยวกับบริษัท
จำนวนพนักงาน:500-1000 คน
ประเภทบริษัท:เทคโนโลยีสารสนเทศ
ที่ตั้งบริษัท:กรุงเทพ
เว็บไซต์:www.lseg.com/Careers-Bangkok
ก่อตั้งเมื่อปี:1998
คะแนน:5/5
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep ...
ร่วมงานกับเรา: LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Pa ...
สำนักงานใหญ่: 968 U Chu Liang Building, 34th Floor, Silom, Bang Rak, Bangkok 10500, Thailand
สวัสดิการ
- โบนัสขึ้นอยู่กับผลประกอบการ
- โครงการส่งเสริมคุณภาพชีวิต
- ประกันทันตกรรม
- คอร์สเรียนภาษาอังกฤษ
- ทำงาน 5 วัน/สัปดาห์
- ชั่วโมงทำงานยืดหยุ่น
- ประกันสุขภาพ
- กองทุนสำรองเลี้ยงชีพ
- ประกันสังคม
- โบนัสขึ้นอยู่กับผลงาน
- การทำงานแบบไฮบริด
- การพัฒนาเพื่อความเป็นมืออาชีพ
- ลาคลอด
- โอกาสในการเรียนรู้และพัฒนา
ตำแหน่งงานว่างที่คุณน่าจะสนใจ
ที่ WorkVenture เราให้มูลเชิงเกี่ยวกับบริษัท LSEG (London Stock Exchange Group) โดยมีข้อมูลที่เกี่ยวข้อง ตั้งแต่ภาพบรรยากาศการทำงาน รูปถ่ายของทีมงาน ไปจนถึงรีวิวเชิงลึกของการทำงานที่นั่น ซึ่งข้อมูลทุกอย่างบนหน้าของบริษัท LSEG (London Stock Exchange Group) มีพนักงานที่กำลังทำงานที่บริษัท LSEG (London Stock Exchange Group) หรือเคยทำงานที่นั่นจริงๆ เป็นคนให้ข้อมูลจริงสมัครงาน สตูดิโอ พีแอลพีสมัครงาน สอนสนุกสมัครงาน สมาร์ท คอนซัลติ้งสมัครงาน WV