ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Problem Solving, English

ประเภทงาน:

งานประจำ

• Greet clients when they enter the store and give a positive first impression.
• Proactively update clients in the outdoor queue when the boutique is at capacity and take responsibility to ensure the waiting time is minimized, reassure the clients, and answer first questions.
• Be curious and take a genuine interest in the client's needs and expectations, engage with them on the floor and introduce to the relevant team members.
• Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and courteousness.
• When possible, prepare and serve refreshments/tea/coffee for clients.
• Handover clients to appropriated team members to ensure the clients are directed to the right location of their designed destination and métiers.
• Support on the after-sales service and in-store collection queue management and other relevant topics to be well managed.
• Offer an excellent experience to omni-channels clients.
• Regularly monitor the client service areas in the store and ensure for the tidiness and cleanliness on the shop floor.
• Being able to recognize and acknowledge top VIPs and regular clients of the boutique.
• Private client management and support other appointments.
• With the Sales Associate, prepare and organize the private client areas ahead of any appointments, as well as ensure that the areas are returned to the cleanliness and tidiness conditions after every client appointment.
• Coordinate with E-Commerce team to maintain daily calendar of client appointments and boutique events in the appointment application, indicating arrivals, no-shows, reschedules, and cancellations.
• Service Stock Ordering & Replenishment.
• With the SSSE, ensure that optimal volumes of beverage, food and accompaniment items are ordered and well stocked in the BOH.
• Ensure Client hygiene and sanitization tools and all service tools are well stock replenished.
• Standards.
• Be the first person for the Mystery shopper handling and ensure the deliverable of high standard and satisfaction.
• Initiate, suggest, and roll out the action plan based on the Mystery shopping visit results.
• Adherence and uphold of Company and store standard, process, and procedures, and become acquainted with all métiers.
• Provide support for a proper use of the relevant tools and systems relate to the client management.
• Feedback.
• Identify areas of improvement and share ideas.
• Inform management or team about potential customer complaints and propose for recommendations.
• Provide feedback and work closely with the Customer Experience and Operations team to consistently uphold the Customer journey topics and relevant.
• Degree holder in any field with at least 5 to 7 years experience in luxury retails, customer service, hospitality, or in a similar capacity.
• Excellent customer service skills are required with a positive attitude for all interactions with clients.
• Excellent communication and interpersonal skills.
• Problem solving skills and ability to handle stress and complex situations.
• Fluent Thai and English communication skills, other languages will be advantage.
• Demonstrates attention to details, and keeps workspace organized and neat.
• Enthusiasm and ability to alert the team for the client experience relevant topics and improvement.
• Maturity, reliability, flexibility, with a good team player attitude.
• Ability to work a flexible schedule according to needs of the business.
• Ability to provide basic information about the neighborhood, store services and other customer inquiries.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Finance, eCommerce, English

ประเภทงาน:

งานประจำ

• Respond promptly and effectively to clients inquiries via calls, chats, and emails.
• Listening to the client attentively, troubleshooting, providing accurate information, and issuing solutions.
• Facilitating a seamless flow by acting as a liaison between clients and internal teams.
• Proactively gather client feedback, analyze trends, and identify where to improve our service.
• Collaborating cross-function with other departments, such as Stores Team, Finance, Communications, and Operations.
• Back office - Ecommerce Orders Management.
• Oversee the order management function and order validation process.
• Monitoring Warehouse picking and packing process. Ensure all orders are fulfilled and dispatched within provided lead time.
• Fully in charge of all return and exchange orders by following the internal procedures and processing them in a timely manner.
• Efficiently manage and track orders, to ensure smooth processing and timely delivery.
• Regularly connect with external couriers for shipment management.
• Reporting.
• Provide a report on inquiries and client trends, along with analysis, on a monthly and yearly basis.
• Analyze and report on the performance of each communication channel.
• The successful candidate for this role must flexibility in terms of time management and availability. A Customer Service Associate will be expected to work on the weekends and public holidays, as well as be open to working in shifts.
• At least 3 years of experience with proven skills in a customer services area or related field.
• Fluent in both spoken and written English and Thai.
• Service-minded and detail-oriented.
• Problem-solving skills.
• Effectively manage stress and skillfully navigate complex situations.
• Exhibits emotional resilience.
• Strong passion for our House.
• Intermediate proficiency in Microsoft tools and applications.
• Experience in back-office management (Ecommerce Systems) will be an advantage.
• Experience in the luxury retail industry will be an advantage.
• Good Team player.

ทักษะ:

Compliance, Data Analysis, Accounting, English

ประเภทงาน:

งานประจำ

• Communicate and deploy new group/ regional procedures and share good practices.
• Implement local procedures, if necessary, which must be in line with Group / Regional principles.
• Support operational teams to implement new procedures and/or adapt to local context.
• Train operational teams and newcomers.
• Actively engage with internal and external auditors.
• Risk management.
• Follow up on audit/ internal control recommendations to ensure consideration and resolution of all relevant risks and audit findings.
• Update and follow up the tools and check lists implemented to identify any strengths and weakness in the internal control scheme (such as CHIC questionnaires).
• Participate to physical stock takes to ensure group procedures are well respected.
• Internal control review and checks.
• Participate to monitor and assess the risk of compliance in a multi-cultural environment (anti-corruption laws, data protection, anti-money laundering, etc).
• Conduct and document internal control reviews in stores, in offices and on ad hoc topics.
• Conduct testing on internal control self-assessment questionnaires (CHIC questionnaire).
• Conduct monthly data analysis on sensitive transactions and compliance matters.
• Desired Skills and Experience.
• 5 years+ from a similar position in a multinational group or delivering similar services via Big 4 accounting firms. Relevant professional certification is a plus (e.g. CIA).
• Solid understanding and experience with internal control frameworks, curious to build knowledge and understand risks and controls.
• Strong experience and interest for how technology and systems can support internal control effectiveness and efficiency.
• Strong analytical skills include the ability to spot, assess and address risk, materiality and interdependencies and translate it into recommendations for improvement.
• Able to use data analytics where possible to enhance and continuously improve the design and operating effectiveness of the controls,.
• Strong communication skills in presenting internal control and risk matters in an understandable way across various forums and levels of the organization with the right level of detail. Engage in timely and effective communication as well as escalation to business process owners and direct reporting manager as required.
• Ability to work well independently as well as the ability to work well with stakeholders.
• Adaptable to working in a fast paced, ever-changing environment with flexibility in resolving issues and addressing changing priorities.
• With a positive mindset for collaboration and strive for continuous improvement and optimization.
• Excellent command in English.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Compliance, Legal, Finance, English

ประเภทงาน:

งานประจำ

• Direct the development and implementation of sound accounting and budgetary policies, procedures, reports, tax planning and effective control mechanism, including internal audit programs to ensure the integrity, accuracy and timeliness of financial and operating data, optimal protection of assets, minimal potential risks and maximum contribution to the financial health.
• Creates, coordinates and evaluates the financial programs and supporting information systems of the company to include budgeting, tax planning, real estate and conserva ...
• Coordinates the preparation of financial statements, reports, special analysis etc.
• Prepares yearly budget and strategic yearly plans (B+2). Monitors the execution of the budget and informs management on opportunity/risks vs. plan.
• Establishes and maintains appropriate internal control safeguards. Ensures the safety of the company s assets (including cash and inventory) in accordance to group rules.
• Ensures records systems are maintained in accordance with generally accepted accounting and auditing standards.
• Responsible for treasury operations and maintains effective relationship with banks and Paris HQ. Analyzes cash flow, cost control, expenses and financial statement to guide and advise MD.
• Liaise with external auditors, co-ordinate and meet auditor s requirement in the performance of annual audits.
• Interacts with other managers to provide consultative support to planning initiatives through financial and management information analysis, reports, and recommendations.
• Ensures compliance with local and Hermes reporting requirements.
• Establishes and implement short- and long-range departmental goals, objectives, policies, and operating procedures.
• Develops and directs the implementation of strategic business and/or operational plans, projects, programs, and systems.
• IT.
• Co-ordinates with Regional IT team on the quality, purchase, implementation, maintenance and delivery of business systems.
• Ensure IT projects on schedule and within prescribed resource limits, and in accordance with department and global standards.
• Monitors and manages relationships with local IT vendors.
• Performs periodical inventories reconciliation.
• Legal.
• Assists in obtaining and monitoring the necessary licenses and insurances for the Company.
• Ensures that all relevant local laws and statutory requirements are adhered to.
• Coordinates with external consultants on legal matters.
• Administration.
• Monitor general office administration duties and management of external vendors.
• Team Management.
• Active participant in recruitment of open roles within the team.
• Responsible for and manages the performance and development of all direct reports in the team.
• Build a cohesive and effective team to meet business and stakeholder needs.
• At least 10 years of relevant experience in high-end fashion luxury industry or 5 years in similar capacity.
• Tertiary educated in finance or accounting.
• Familiar with financial regulations, solid knowledge of finance, tax, accounting budgeting, and cost control principles including Generally Accepted Accounting Principles.
• Solid experience in strategic planning and execution.
• Good analytical skills, communication skills and interpersonal skills.
• Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.
• Must be a good team player, pleasant, detail oriented and self motivated.
• Fluent in English and Thai.
• Hands on computer knowledge of MS Office and accounting system.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Accounting, Finance, CPA, English

ประเภทงาน:

งานประจำ

• Reporting for Hermès Group, Region and local Senior Management.
• Forecasting: preparation of annual budget and 3-year plan.
• Reforecasting to build accurate quarterly estimates and anticipate variances against budget.
• Monitoring profitability with detailed analyses of sales, margin, purchases, stock level, associated depreciation, and all expenses.
• Identify areas of risk, alert Management and suggest corrective actions.
• Work closely with, but not limited to:Accounting team to guarantee the accuracy of the financial information, design the analytical structure and ensure accuracy of cost allocation.
• Merchandising team to monitor Open-to-buy, challenge buying assumptions and ensure purchases commitments are in line with budget. Provides support with pricing strategy and price change implementation. Assist with the completion of inventory reporting (stock equation, sell-through, invoicing commitment).
• Head of Departments to monitor expenses.
• Senior Management to measure the financial implication of the subsidiaries strategic initiatives..
• Monthly cash flow forecast including end of year and next year projection.
• Preparation and analysis of financial ratios: free cash flow, working capital, return on capital employed.
• Prepares Business Plan for investment projects. Completes project cost follow-up, analysis and reforecast.
• Degree holder in finance or accounting, ideally CA or CPA qualified.
• At least 5 to 7 years experience in the Finance field with a minimum 3 years in a similar capacity.
• Strong analytical skills and communication skills.
• Excellent command in English.
• Be curious and proactive.
• Stakeholder management (internal and external) and service-mind oriented.
• Computer literacy of MS Office and Financial software (SAP, CEGID, TM1, Cognos, Tableau).