ทักษะ:

Customer Relationship Management (CRM), Data Analysis, Business Development, English

ประเภทงาน:

งานประจำ

• Design end-to-end process to capture Voice of Customers (VoC) from various touchpoints until close-loop feedback process and work with vendor and Group Office to implement VoC platform on new touchpoints.
• Manage and enhance VoC platform to automatically collect customer instant feedback, alert for close-loop, and provide real time dashboard.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that cap ...
• Analyze customer feedbacks and provide insights to organizations from their customers so they make more informed decisions.
• Work with data analytic team to factor customer insights into propensity model e.g. potential to buy, potential to lapse, etc. and quantify the monetary impact.
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction..

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

SAP, Internal Audit, Excel, Accounting, English

ประเภทงาน:

งานประจำ

• Accounting and controller/audit, reporting, statutory reporting, consolidation of accounts and ensuring that accounting standards are maintained to Company Finance requirements and in accordance. Establish accounting policies in line with accounting standard in Healthcare & Packaging / Engineering business.
• Managing the compilation of all the performance reports and financial planning and analysis for the company / financial year budget, forecasts, profit plan and strategic.
• Lead to ensure smooth process of the month end closing accounts procedures and year- end closing accounts procedures.
• Take control and lead GL control, Accounts, Billing, Cash Management and Credit Policy and Procedures, consistent with Company s framework to provide a strong internal control, risk management, and efficient workflow.
• To drive improvements in AP, AR & inventory and CAPEX management.
• Perform any other duties as and when assigned by management from time to time.
• Bachelor's Degree in Accounting or Audit/ Master s Degree will be advantage.
• Minimum of 3 years audit/controller & accounting and analyst.
• Having experience in SAP environment and internal audit / accounting.
• Proficient in Excel.
• Strong planning and business analytical skills, service-minded, open-minded, results-oriented and proactive.
• Strong leadership, ability to manage professional staff.
• Being proactiveness.

ประเภทงาน:

งานประจำ

• LazLive is Lazada's Livestream commerce platform blending entertainment and shopping. LazLive enables sellers and content creators to connect and engage with buyers real-time. Through LazLive, buyers discover products and check out directly in livestreaming.We're seeking an accomplished KOL Operations Senior Associate / Manager to join our team. In this role, you'll participate in the identification, setup, engagement, management, and cooperation of our KOL Network, ensuring alignment with overarching business objectives. Your expertise will be crucial in the establishment and nurt ...
• Responsibilities:-Research and identify potential KOL's from our affiliates pool or external and Brand KOls, establish and nurture relationships with KOLs and Brands through networking, outreach, and effective communication. Monitor the top performing livestream KOLs in the country
• Handle match making and KOL mapping to key brand and category activities, maximizing the KOL adoption and participation, ensuring brand and KOL satisfaction, training the KOLS on the best ways to drive sales and reach targets
• Monitor and analyze the performance of KOL livestream collaborations to assess their impact on brand awareness, engagement, and sales.
• Responsible for planning KOL product selection, coordinating core business resources, determining influencers' brand live streaming schedules, identifying key marketing points, and developing product marketing strategies.
• Collaborate with operations teams, KOLs and agencies to verify live streaming progress, handle emergencies, analyze live streaming data, identify issues, and improve and adjust strategies.
• Coordinate with backend departments to forecast and stock inventory effectively, ensuring live streaming product availability and timely delivery.
• Develop and implement influencer expansion plans and live streaming execution plans, maintain a daily influencer database, evaluate influencer resources, and formulate influencer retention strategies
• Analyze sales data, explore new growth opportunities and cooperation models, optimize cooperation strategies.
• 5+ years of experience in e-commerce, project management, or related fields.
• Proven track record of successfully managing and executing projects or initiatives.
• Excellent project management skills, including the ability to manage multiple projects simultaneously.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Proficiency in Microsoft Office Suite, especially Excel, and experience with data analysis tools.
• Familiarity with e-commerce platforms and livestream ecosystem, with direct KOL management experience.Personal Attributes
• Highly organized and detail-oriented.
• Proactive and self-motivated with a strong sense of ownership.
• Ability to adapt to a fast-paced, dynamic work environment.

ประเภทงาน:

งานประจำ

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.
• Preferred skills.
• N/A.
• Minimum years experience required.
• N/A.
• Additional application instructions.
• N/A.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Not Specified
• Available for Work Visa Sponsorship?.
• Yes
• Government Clearance Required?.
• No
• Job Posting End Date.
• December 31, 2024

ประเภทงาน:

งานประจำ

• Team and Role Introduction
• This role is on the Homepage Operations within Lazada s SEA platform User Operations team. With our team, you will oversee and drive the supply operation of recommendation scenarios. This role requires strong problem-solving and analytical skills, superb customer insight, excellent planning and the ability to articulate and present information to partners at all levels of the business.Responsibilities
• 1 Collaborate with cross-functional teams to define, prioritize, and execute product ...
• 2 Analyze product performance data to identify areas of improvement, recommend changes, and implement solutions to optimize user experience.
• 3 Develop and maintain operational processes to ensure efficient product launches, updates, and lifecycle management.
• 4 Act as a liaison between customers, internal teams, and stakeholders to gather feedback, address concerns, and drive product enhancements.
• 5 Monitor industry trends and competitive landscapes to inform product strategy and stay ahead of market demands.
• 1 Bachelor's degree in Business Administration, Product Management, or a related field.
• 2 Minimum of 2 years of experience in product operations, preferably in a technology or e-commerce environment.
• 3 Strong analytical skills with the ability to interpret data and make data-driven decisions.
• 4 Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders.
• 5 Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
• 6 Familiarity with project management tools and methodologies, such as Agile or Scrum.
• 7 A keen understanding of the Alibaba International product ecosystem and the ability to adapt to a rapidly changing market.

ทักษะ:

Marketing Strategy, Risk Management, Microsoft Office, English

ประเภทงาน:

งานประจำ

• ออกแบบและพัฒนาผลิตภัณฑ์ให้เหมาะสมกับกลุ่มลูกค้า และสามารถแข่งขันได้ในตลาด รวมถึงการจัดทำระเบียบวิธีปฏิบัติงาน เพื่อให้เป็นมาตรฐาน.
• ติดตาม วิเคราะห์ และประเมินความเสี่ยงของกลุ่มลูกค้า เพื่อบริหารจัดการ Portfolio และแก้ไขปัญหาได้อย่างถูกต้อง.
• จัดทำรายงาน และ Presentation นำเสนอต่อผู้บริหาร.
• สร้างความสัมพันธ์กับบริษัทและโครงการอสังหาริมทรัพย์ เพื่อขยายฐานสินเชื่อของธนาคาร.
• กำหนดกลยุทธ์และวางแผนการขาย เพื่อดำเนินการด้านการตลาดร่วมกับหน่วยงานที่เกี่ยวข้อง.
• ติดต่อประสานงานกับลูกค้าและหน่วยงานต่าง ๆ ที่เกี่ยวข้อง.
• วุฒิการศึกษาระดับปริญญาตรีขึ้นไป ด้านบริหารธุรกิจ การเงินการธนาคาร เศรษฐศาสตร์ การตลาด หรือสาขาวิชาที่เกี่ยวข้อง.
• มีความรู้ในด้านผลิตภัณฑ์และบริการ และด้านการตลาด (หากมีประสบการณ์งานสินเชื่อ/สาขาธนาคาร จะพิจารณาเป็นกรณีพิเศษ).
• มีมนุษยสัมพันธ์และทัศนคติที่ดี ในการติดต่อกับลูกค้าและประสานงานหน่วยงานที่เกี่ยวข้อง.
• มีทักษะในการวิเคราะห์ปัญหา อุปสรรค และแก้ไขปัญหาได้ดี.
• สามารถใช้คอมพิวเตอร์ได้ดี (Word, Excel, Power point).

ทักษะ:

Data Analysis, Excel, SQL, Quantitative Analysis, English

ประเภทงาน:

งานประจำ

• Analyze quantitative data, evaluate results to provide ongoing reports and generate key insights.
• Prepare and review project, program, and portfolio documents, ensuring their fit for purpose to support, control and manage effective delivery of transformation and capability build initiatives.
• Design Executive report and Dashboard to support prioritization and optimization decisions.
• Agile to waterfall synchronization.
• Develop and uplift PMO frameworks across people, processes, and tools.
• Manage risk and support the client to build appropriate risk frameworks.
• Assess toolsets to support effective project, program, and portfolio management delivery.
• Implement industry best practice and tailored approaches to portfolio management.
• Ensure that new initiatives are translated to system requirements, and ensure the delivered solution meets those requirements.
• Review current operating models and recommend transition plans.
• Perform program health checks and shape remediation activities to place programs back on track and salvage current and future investment.
• Governance re-structuring and change management support.
• Training and learning needs assessment and delivery.
• Specification.
• Expertise in operation management procedures and best practices.
• Proficient in data analytical skills and deep understanding of the key conversion metrics.
• Proficiency in MS Excel, PowerPoint and SQL is a plus.
• Ability to work flexibly on an ad-hoc basis and meet strict deadlines.
• Undergraduate degree, preferably within the following disciplines: Business Management/ Commerce, Information Technology, Computer Science/ Engineering, Finance or Law.

ประเภทงาน:

งานประจำ

• Understand customers complaint, try to find out the root causes by using problem solving skill.
• Propose the new workflow / automatic tool to reduce customers complaint.
• Develop the solution to improve the quality of all fixed broadband services
• Propose new monitoring tool to meet customers' satisfaction (included reporting tool).
• Bachelor or Master degree in IT / COMPUTER ENGINEER
• Minimum of 0-5 years Working experience in Telecommunication company, especially in fixed broadband technology
• Experience in Customer support, Network implementation and Network Quality control
• Experience and knowledge in Unix shell script, Python, Unix shell script, Python, PHP, C#.

ประเภทงาน:

งานประจำ

• Department: General Operations - Affiliates Reports to: Head of Affiliate MarketingJob Overview: We are seeking an experienced Affiliate Acquisition Lead to oversee the Acquisition and Incubation team. This role is pivotal in driving Lazada s growth and user acquisition strategy by recruiting and nurturing influencers for the Affiliate Program. The ideal candidate will develop strategies to onboard and optimize mass influencers, transforming them into key promoters for Lazada. Additionally, this role will build operational frameworks and communication processes to streamline and su ...
• Responsibilities:-Develop and execute influencer marketing strategies to expand the influencer network in Thailand by discovering and onboarding Nano to Macro KOLs to the Lazada Affiliate Program.
• Design and implement ongoing programs to nurture influencers, including video content, webinars, and offline/online events.
• Grow and enhance the Acquisition/Incubation team by streamlining operations, improving SOPs, and increasing efficiency.
• Establish key performance indicators (KPIs), track, measure, and analyze campaign and content performance to optimize strategy.
• Collaborate with teams to leverage cross-functional opportunities and drive company-wide goals.
• Work closely with the regional product team to improve the affiliate platform, ensuring smooth processes from sign-up to influencer activation.
• Stay updated on industry trends, influencer channels, and best practices to develop new onboarding and incubation programs.
• Requirements/Qualifications(must have):-Bachelor s degree in Business, Marketing, Economics, or a related field with a minimum of 4-5 years of experience.
• Strong background in influencer marketing or growth marketing, with established relationships with influencers or content creators being a plus.
• Deep understanding of social media platforms and passion for digital content and trends.
• Leadership experience with the ability to manage and develop individual contributors, offering guidance and motivation.
• Excellent critical thinking, problem-solving, and communication skills with the ability to push boundaries and execute tasks thoroughly.
• Highly data-oriented, maintaining the highest standards for marketing and communication materials.
• Fluency in both written and spoken Thai and English is essential.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Sales, Negotiation, English, Thai

ประเภทงาน:

งานประจำ

• ทำรายการฝาก-ถอน / ทำบัตร ATM / ให้บริการเปิดบัญชีรับซื้อ.
• ขายเงินตราสารต่างประเทศ / ขายตราสารทางการเงิน ตลอดจนบริการในด้านอื่น ๆ ของธนาคาร.
• บริการธุรกรรมการเปิดและปิดบัญชี, ตรวจสอบคุณสมบัติของลูกค้าและเอกสารที่ใช้ในการเปิดบัญชีให้ถูกต้องตามระเบียบของธนาคาร.
• บันทึกข้อมูลในการเปิดบัญชีลูกค้าผ่านระบบของธนาคาร.
• บริการธุรกรรมการรับชำระสินค้า ค่าบริการและสาธารณูปโภค / รับชำระเงินกู้.
• รับ-ส่งเงินสดระหว่างสาขา-ธปท. / คลังตู้ ATM / ร่วมกับเจ้าหน้าที่ผู้รับมอบอำนาจ.
• รวบรวมเช็คเคลียริ่งทั้งหมด เพื่อส่งเรียกเก็บ / เข้าเครื่อง ENCODER.
• คัดแยก / รวบรวมสลิป เพื่อสรุปลงบัญชีในระบบ GL และกระทบยอด GL ตลอดจนจัดทำรายงานต่าง ๆ ตามที่ธนาคารกำหนด.
• ปฏิบัติงานอื่นๆ ตามที่ได้รับมอบหมายจากผู้บังคับบัญชา.
• วุฒิการศึกษาระดับปริญญาตรี สาขาบริหารธุรกิจ, การเงินและการธนาคาร, เศรษฐศาสตร์ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์การทำงานในสถาบันการเงินต่างๆ.
• มีใบอนุญาตนายหน้าประกันชีวิต (นช), ใบอนุญาตนายหน้าประกันวินาศภัย (นว).
• มีใจรักงานบริการ มีมนุษยสัมพันธ์ที่ดี สามารถดูแลรักษาความสัมพันธ์ที่ดีกับลูกค้า.
• สาขาที่ปฏิบัติงานในห้าง สามารถทำงานวันเสาร์-อาทิตย์ได้ ทำงาน 5 วัน ต่อสัปดาห์.