Present Cloud Technology Solution :

• Assist business development team to plan and enhance G-Able’s service offering in area of cloud solution by adopting best practice from partners and consulting firm.
• Adopt best practice, perform R&D to develop G-Able cloud adoption framework and cloud migration framework as to onboard and support cloud solution team to implement and deliver cloud migration consulting projects.
• Act as IT cloud process consult as to co-conduct workshop and assess customers in term of cloud migration readiness (in areas of Business, Platform, People, Governance, Operations and Security) to identify risks/gaps and provide recommendations/samples/template and advise as necessary.
• Act as continual improvement owner for G-Able cloud migration and modernization service offering.
• Coordinate with technical team, partner (AWS), sales and marketing to drive AWS partner’s competency (G-Able certified AWS Digital Customer Experience and AWS Migration Competency in Y2023)

IT Service Management :

• Act as ITIL process consultant to plan, assess, and develop ITSM processes for customer. This includes understanding as-is, identifying gaps and risks, providing recommendations, and developing to-be processes, templates, and training to close gaps of Service Management based on ITIL frameworks.
• Act as ITIL process manager to assist Service Delivery Manager to roll-out G-Able managed service projects. This is to understand existing work environment of customers, identify gaps, setup account governance/account handbook, setup processes and templates as necessary. Including conducting the customer satisfaction survey (executive interview) at year-end to collect feedback from customers for service improvement purpose.

Internal Process Consult :

• Conduct internal G Able process initiatives/improvements to assess, develop and roll out processes in G Able e.g. G-Able Deal Review Process, G-Able CSIR Plan (Cyber Security Incident Response Plan), ITSM process for Solution Management team, Standard Package/Service Offering Catalog for Solution Management team
• Act as Scrum Master of G Able Leadership Program to promote and support scrum team to communicate and coordinate in order to meet team s goal in Agile s way