Responsibilities:

• Troubleshooting the problem related to Data Center Infrastructure and customer's networks and servers.
• Monitor performance and ensure system availability and reliability.
• Monitor system resource utilization, trending, and capacity planning.
• Route customer cases to proper teams to follow up and handle (both internal and external).
• Provide technical phone support to customers.
• Provide reports to customers upon requests.
• Perform routine operation and maintenance for Data Center and customers.

Qualifications:

• At least 2 years experience in NOC or related field.
• Bachelor’s degree of Computer Engineering, Computer Science, IT or related fields.
• Knowledge of Network / Monitoring.
• Knowledge solar wind.
• Knowledge of TCP/IP (ex. WLAN, Switch, Router), Operation System