Responsibility :

• Provide consultation and basic troubleshooting for computer systems to users via telephone, email, and MS Teams.
• Perform remote access to customers' computers to resolve computer system issues.
• Analyze problems and escalate unresolved issues to 2nd line support level.
• After opening a job, record customer details and issues accurately in the system.
• Follow up with users on issue resolution from beginning to end of the process.

Qualifications :

• Bachelor's degree in a related field
• Able to work in shifts (No night shifts)
• Possess a service-oriented mindset and willingness to learn
• Knowledgeable in Windows Technical and Microsoft Office
• Conveniently able to travel to work at The Mall (Huamark-Ramkhamhaeng)
• At least 1 year of experience