​​​​​​​Qualifications:

• Troubleshooting the problem related to Data Center Infrastructure and customer's networks and servers.

• Escalation to higher level when requires

• Receive and Response to customer issue or problem.

• Logging, follow up and tracking the details of Customer Requests and problems.

• Identify the types, categories, severity, and urgency of the case.

• Route customer cases to proper teams to follow up and handle (both internal and external). Including tracking the status of cases until closure

• Provide technical phone support to customers.

• Provide remote support and/or remote maintenance to Data Center and customers

• Provide reports to customers upon requests.

• Maintain and/or Update customer information in the customer database.

• Perform routine operation and maintenance for Data Center and customers.

Qualifications:

• Bachelor degree in Telecommunication Engineering, Computer Science, Computer Engineering, or IT related fields

• 0.5-5 years' experience in direct IT/Network/Engineering Technical support

• Able to work in 'Shift. (Rotate in day and night shift)

• Basic knowledge of o Computer/Server Hardware, o Windows operating system, o CP/IP, Networking o MS Office o Anti-virus software o Microsoft Exchange and Outlook (optional) o Network Security and VPN (optional)

• Experience with below products would be benefit Cisco router and switch (CCNA, etc.), Windows Server 2003/2008, Take care Website

• Good Troubleshooting skills and communication skill.

• Good command of English. (preferred)

• Experience with Remote Applications and Tools such as VNC, PC anywhere, Windows Remote Desktop, VPN, Telnet, SSH will be benefit

• Customer Service mind.

• Able to work under pressure and time constrain.