Join our Team


What you will do:

  • Act as the issue point for Incidents & Activities demanding a level of technical expertise as a 24/7
capability hosted MS Operations.
  • Actively-Monitoring of ITSM Ticket queues & distribute them efficiently to maintain the MTTR.
  • On-Call Availability during out of business hours.
  • Alarm analysis, Operation-maintenance, Integration, troubleshooting & Change Request Implementation on IPCORE and ISP node
  • Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
  • Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L1 / L2 Teams. Fault management on all IPCORE and ISP equipment and follow up with support in case of sophisticated cases.
  • Identify root cause of Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
  • Support other functions to explains the Incident to customer for RCA Closure.
  • 2nd Level of support of any Alarm/Event/KPI related issues.
  • Sound Knowledge on KPI/SLA and working closely with Performance & Problem management Function customer expectations.
  • Collaboration with Field-Team, NOC and DPO team
  • Ensure timely restoration of Services to maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
  • End to End Network Understanding.
  • 3PP or Customer (Internal and External) Governance Handling with excellent technical & soft skillsets..
  • Leadership skills to handle customer


What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us

We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certifiedâ„Ē in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to WorkÂŪ Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”


Primary country and city:
Thailand (TH) || Bangkok

Job details: Service Reliability Lead

Primary Recruiter: Sitthinon Charoenkitwayo

āļ›āļĢāļ°āļŠāļšāļāļēāļĢāļ“āđŒāļ—āļĩāđˆāļˆāļģāđ€āļ›āđ‡āļ™
  • āđ„āļĄāđˆāļĢāļ°āļšāļļāļ›āļĢāļ°āļŠāļšāļāļēāļĢāļ“āđŒāļ‚āļąāđ‰āļ™āļ•āđˆāļģ
āđ€āļ‡āļīāļ™āđ€āļ”āļ·āļ­āļ™
  • āļŠāļēāļĄāļēāļĢāļ–āļ•āđˆāļ­āļĢāļ­āļ‡āđ„āļ”āđ‰
āļŠāļēāļĒāļ‡āļēāļ™
  • āļ§āļīāļĻāļ§āļāļĢāļĢāļĄ
āļ›āļĢāļ°āđ€āļ āļ—āļ‡āļēāļ™
  • āļ‡āļēāļ™āļ›āļĢāļ°āļˆāļģ
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĩāļĢāļīāļ„āļŠāļąāļ™ āļ›āļĢāļ°āđ€āļ—āļĻāđ„āļ—āļĒ āļˆāļģāļāļąāļ” 1
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĩāļĢāļīāļ„āļŠāļąāļ™ āļ›āļĢāļ°āđ€āļ—āļĻāđ„āļ—āļĒ āļˆāļģāļāļąāļ” 2
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĩāļĢāļīāļ„āļŠāļąāļ™ āļ›āļĢāļ°āđ€āļ—āļĻāđ„āļ—āļĒ āļˆāļģāļāļąāļ” 3
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĩāļĢāļīāļ„āļŠāļąāļ™ āļ›āļĢāļ°āđ€āļ—āļĻāđ„āļ—āļĒ āļˆāļģāļāļąāļ” 4
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĩāļĢāļīāļ„āļŠāļąāļ™ āļ›āļĢāļ°āđ€āļ—āļĻāđ„āļ—āļĒ āļˆāļģāļāļąāļ” 5
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĩāļĢāļīāļ„āļŠāļąāļ™ āļ›āļĢāļ°āđ€āļ—āļĻāđ„āļ—āļĒ āļˆāļģāļāļąāļ” 6
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĩāļĢāļīāļ„āļŠāļąāļ™ āļ›āļĢāļ°āđ€āļ—āļĻāđ„āļ—āļĒ āļˆāļģāļāļąāļ” 7
  • āļŦāļēāļ‡āļēāļ™ āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļ­āļĩāļĢāļīāļ„āļŠāļąāļ™ āļ›āļĢāļ°āđ€āļ—āļĻāđ„āļ—āļĒ āļˆāļģāļāļąāļ” 8
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āđ€āļāļĩāđˆāļĒāļ§āļāļąāļšāļšāļĢāļīāļĐāļąāļ—

āļˆāļģāļ™āļ§āļ™āļžāļ™āļąāļāļ‡āļēāļ™:500-1000 āļ„āļ™
āļ›āļĢāļ°āđ€āļ āļ—āļšāļĢāļīāļĐāļąāļ—:āļāļēāļĢāļ‹āļ·āđ‰āļ­āļ‚āļēāļĒ / āļāļēāļĢāļˆāļąāļ”āļˆāļģāļŦāļ™āđˆāļēāļĒ
āļ—āļĩāđˆāļ•āļąāđ‰āļ‡āļšāļĢāļīāļĐāļąāļ—:āļāļĢāļļāļ‡āđ€āļ—āļž
āđ€āļ§āđ‡āļšāđ„āļ‹āļ•āđŒ:www.ericsson.com
āļāđˆāļ­āļ•āļąāđ‰āļ‡āđ€āļĄāļ·āđˆāļ­āļ›āļĩ:1897
āļ„āļ°āđāļ™āļ™:4/5

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Being at the beginning of your career is exciting. That excitement is amplified at Ericsson and we have a number of different entry points. You can experience Ericsson through an Internship; explore graduate opportunities within your region; or find out more about our Early Career Program for spe ...

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āļ—āļĩāđˆ WorkVenture āđ€āļĢāļēāđƒāļŦāđ‰āļĄāļđāļĨāđ€āļŠāļīāļ‡āđ€āļāļĩāđˆāļĒāļ§āļāļąāļšāļšāļĢāļīāļĐāļąāļ— āļ­āļĩāļĢāļīāļ„āļŠāļąāļ™ (āļ›āļĢāļ°āđ€āļ—āļĻāđ„āļ—āļĒ) āļˆāļģāļāļąāļ” āđ‚āļ”āļĒāļĄāļĩāļ‚āđ‰āļ­āļĄāļđāļĨāļ—āļĩāđˆāđ€āļāļĩāđˆāļĒāļ§āļ‚āđ‰āļ­āļ‡ āļ•āļąāđ‰āļ‡āđāļ•āđˆāļ āļēāļžāļšāļĢāļĢāļĒāļēāļāļēāļĻāļāļēāļĢāļ—āļģāļ‡āļēāļ™ āļĢāļđāļ›āļ–āđˆāļēāļĒāļ‚āļ­āļ‡āļ—āļĩāļĄāļ‡āļēāļ™ āđ„āļ›āļˆāļ™āļ–āļķāļ‡āļĢāļĩāļ§āļīāļ§āđ€āļŠāļīāļ‡āļĨāļķāļāļ‚āļ­āļ‡āļāļēāļĢāļ—āļģāļ‡āļēāļ™āļ—āļĩāđˆāļ™āļąāđˆāļ™ āļ‹āļķāđˆāļ‡āļ‚āđ‰āļ­āļĄāļđāļĨāļ—āļļāļāļ­āļĒāđˆāļēāļ‡āļšāļ™āļŦāļ™āđ‰āļēāļ‚āļ­āļ‡āļšāļĢāļīāļĐāļąāļ— āļ­āļĩāļĢāļīāļ„āļŠāļąāļ™ (āļ›āļĢāļ°āđ€āļ—āļĻāđ„āļ—āļĒ) āļˆāļģāļāļąāļ” āļĄāļĩāļžāļ™āļąāļāļ‡āļēāļ™āļ—āļĩāđˆāļāļģāļĨāļąāļ‡āļ—āļģāļ‡āļēāļ™āļ—āļĩāđˆāļšāļĢāļīāļĐāļąāļ— āļ­āļĩāļĢāļīāļ„āļŠāļąāļ™ (āļ›āļĢāļ°āđ€āļ—āļĻāđ„āļ—āļĒ) āļˆāļģāļāļąāļ” āļŦāļĢāļ·āļ­āđ€āļ„āļĒāļ—āļģāļ‡āļēāļ™āļ—āļĩāđˆāļ™āļąāđˆāļ™āļˆāļĢāļīāļ‡āđ† āđ€āļ›āđ‡āļ™āļ„āļ™āđƒāļŦāđ‰āļ‚āđ‰āļ­āļĄāļđāļĨāļˆāļĢāļīāļ‡āļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļŠāļēāļĒāļ™āđŒāļ™āļīāđˆāļ‡āđ‚āļāļĨāļ”āđŒāļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āđ€āļĒāļŠāļ‹āđŒ āļ­āļīāļ™āļ—āļĩāđ€āļĢāļĩāļĒāļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ āļŠāđāļ„āļĢāļŠāļŠāļĄāļąāļ„āļĢāļ‡āļēāļ™ WV