Our Excellent Opportunity

We are now looking for a NOC Roaming Manager, to be fully accountable for the Service Assurance functions for the contract. This role will work within the scope of the contract and effectively take responsibility for reactive & predictive maintenance of the Roaming Service under Network Operation Center. It is a customer-facing role and will also be a key interface towards the Customer & Roaming Partner to secure the Operational Performance

You will:

• Be the overall E2E responsible and accountable for Roaming management, Service Assurance, resilience and reliability of the Service.
• Measuring continual Service Performance and capacity of the Service and driving actions through the Roaming Partners or delivery flows.
• Be responsible and accountable for event, incident, problem and changes to an existing Service of Roaming.
• E2E responsibility and deliverables of Roaming under Network Operation Center (NOC).
• Support the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management
• Managing of iBMC and IR Team under NOC Operation for Roaming delivery
• Manage the ML, AI and automation for data analytics, to an existing service and driving actions through the delivery flows & Automation driver under NOC delivery.
• Identify potential add-on sales opportunities from the execution of the MS contract
• Driving of EOE Process ( Incident Management, Change Management, Smart Problem Management, Dynamic Event Management and Control Process etc) in NOC Roaming Operations

The skills you bring:

Education: (Bachelor or Master Degree in ECE/Electrical/Computer Science/Electrical/ Telecommunication/ Computer Engineering.

• 8-10 Years of Experience in Telecom and 0-1 Years of Experience as Shift Manager, Roaming Manager or equivalent.
• Exposure on Transport, RAN, Core and IT domain to handle NOC Roaming Operation effectivity.
• Ability to handle NOC Roaming Operations.
• Excellent knowledge of Roaming, IR24 and collaboration with international Roaming Partners
• Automation Oriented and willing to implement new Automation Idea under NOC Roaming Operations.
• EOE Process (DEMC, IM, CM, Problem, Access Management & BCM) awareness under NOC Roaming operation and Implementation.
• Interaction and governance with BO (Back office), DPO, Customer & Roaming Partners to fulfill contractual KPIs of delivery.
• 24x7 availability to support Roaming Network operation Center (NOC) in case of critical and major incident.
• Ability to drive war room and Critical Incident recovery.
• Proven experience leading by example, working collaboratively and dynamically across the business, with our customers, partners and suppliers in removing complexity.
• Solid customer management, understanding their perspective and being able to empathize with their business situation and needs.