Join our Team

About this opportunity:
Ericsson is seeking an ambitious Improvement and Performance Manager (SD) to drive transformation, enhance customer, operational, and financial performance, and lead cultural change. This role focuses on operational excellence, analytics, and automation to ensure continuous improvement.

What you will do:

• Develop subject matter expertise in a sub-domain.
• Hands-on experience with Routers and DWDM Nodes.
• Identify skill gaps, develop plans, and assess proficiency in technical and automation skills.
• Oversee Unit Management, ensuring cost control, EGMS compliance, and communication.
• Manage projects, including customer relations, performance, and financials.
• Lead operations, ensuring productivity, quality, SLA fulfillment, and compliance.
• Drive automation, data-driven operations, and workflow management.
• Identify and implement E2E digitization use cases.
• Set high performance standards, define goals, and enhance team competence.
• Promote collaboration and team-building across functions, including leading virtual teams.
• Communicate effectively with stakeholders.
• Foster innovation by introducing new methods, processes, and technologies.
• Improve automation and process efficiency, leveraging E2E process knowledge.
• Analyze and enhance processes, workflows, and operations.
• Define and manage transformation business cases and Objectives & Key Results (OKRs).
• Identify and mitigate transformation risks.
• Ensure transformation adoption, OKR achievement, and business case fulfillment.
• Align and manage multiple transformation projects across units.
• Facilitate impactful customer, operational, and financial improvements.

Key Skills:

• Project & Program Management (Agile, Change, Business Transformation)
• Process & Performance Improvement (EBP, Ericsson Business & Finance Processes)
• Analytical & Communication Skills (Performance Analytics, Change Communication)
• Automation & Digitalization (Process Efficiency, Data-driven Operations)
• Leadership & Stakeholder Management (Influencing, Mobilizing, Objective Setting)