อีริคสัน (ประเทศไทย) จำกัด
Customer Operations Manager - True
ที่อีริคสัน (ประเทศไทย) จำกัดJoin our Team
Innovate, inspire and influence as a Customer Operations Manager at Ericsson. Serving as a key conduit between Key Account Managers (KAM) and Service Delivery teams, you will oversee all contract and operational fulfilments towards our customers. This multifaceted role allows for engagement throughout the full life cycle of the commercial process, ensuring performance levels are met or exceeded. As an integral component of the Core-3 engagement team, you're the Contract Fulfilment Responsible (CFR), elevating the customer experience to new heights. Additional responsibilities include involvement in Project Steering Groups corresponding to your commercial tasks, along with facilitating compliance to our organization's directives, environmental and health safety standards, legal obligations and commitment to data security.
What you will do:- Align expectations and track progress among stakeholders, ensuring risk management and focus on contractual deliveries.
- Represent KAMs and Service Delivery organizations within Steering Groups, upholding the financial performance to contracts with focus on cash flow and margins.
- Drive process and tool development, focusing on delivery simplification through the product life cycle management process.
- Consultative Skills.
- Change and Improvement Management.
- Automation.
- Process Management.
- Business Development.
- Negotiation.
- Service Delivery Business Understanding.
- Customer Relationship Building.
- Data Analytics.
- Financial Acumen.
- Artificial Intelligence (AI).
- Customer Insights.
- Ericsson Portfolio.
- Stakeholder Management.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us
We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified™ in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
Primary country and city: Thailand (TH) || Bangkok
Job details: Customer Operations Manager
Primary Recruiter: Sitthinon Charoenkitwayo
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เงินเดือน
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สายงาน
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ประเภทงาน
- งานประจำ
เกี่ยวกับบริษัท
อีริคสันดำเนินกิจการในประเทศไทยมายาวนาน เราจะใช้ศักยภาพจากรากฐานประสบการณ์และความเชี่ยวชาญอันแข็งแกร่งที่สร้างขึ้นในประเทศไทยตลอดหลายปีที่ผ่านมา เพื่อขยายธุรกิจของเราอย่างต่อเนื่องผ่านนวัตกรรม เทคโนโลยีดิจิทัล ทีมงานที่มีความสามารถและเชี่ยวชาญที่สุด เพื่อนำเสนอโซลูชั่นชั้นนำและบริการที่เหมาะสมที่ ...
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