Grow with us

We are looking for Cloud Software and Services Head – CU Singapore Philippines and Brunei. This role will require an established people leader with the ability to ensure customer value and happiness through an efficient service delivery.

As a CSS CU Head you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.

In this people leadership role in the operational organization, you will collaborate to ensure that work is executed within the scope of agreed customer contract & requirements and provide performance feedback, recognition and remuneration management using existing Ericsson tools and processes

You will

• Lead Ericsson Cloud & Software Services team supporting key customers in Singapore, Philippines and Brunei.
• Accountable for CSS P & L. Empower the organization to strive to achieve business outcomes based on in-depth understanding of our portfolio, customers’ business, strategy, operations and objectives.
• Build strong Customer relationships at C Level, as well as with internal stakeholders.
• Building and leading a presales and delivery organization to support timely and effective customer requirements.
• Contribute to the development of a long-term strategy and plan for the business
• Work in a collaborative way with internal and external stakeholders, including within partner/supplier ecosystems including Hyperscalers.
• Manage the business by leading all aspects of the monitoring and reporting of program related trends, capability development and performance against project plans and budgets.
• Develop a positive & productive culture within the business
• Be a part of the CU leadership team. Contribute and ensure CSS is well covered in CU priorities.
• Responsible for Sales, margins, and cash flow.
• May have added responsibilities to manage the above deliverables for Thailand as well.

To be successful in the role

• Education BE, M Sc, MBA or equivalent degree
• 15 Plus years experience, from within the Telco/Systems Integration Industry on driving IT and Network transformation programs or projects of high complexity
• Deep understanding of Cloud & Software services domain in areas, BSS, OSS, Mobile Core, Packet Core, Cloud, MSIT and Systems Integration
• Experience advising sophisticated projects, growing profitability, driving cost efficiency, and building top line and bottom-line growth
• Deep experience of leading teams in a multicultural collaborative environment. Building and managing a presales and delivery organization to support timely and effective customer requirements
• Proven track record working for a supplier towards major telecom operators
• Ability to maneuver and negotiate in a very complex stakeholder environment