Your challenge :
The UX research role is a critical part of creating user backed digital products and services, planning and executing research activities to derive important insights and implications to support the business strategy and digital product design

• Advocates for user-centered design solutions
• Can work with external agencies and internal team to plan and execute user research (quant and qual)
• Manages inputs from various sources (i.e. customer interviews, surveys etc.) and then synthesis data
• Can derive meaningful insights and implications based on data, and share with relevant departments through workshops, reports and research repository
• Can plan, manage and run concept and usability testing to iteratively validate and improve design solutions
• Actively collaborates as part of an agile team to ensure designs are feasible and implemented accurately
• Has understanding of user experience metrics and how to track and report on the success of various improvements

Requirements :

• Can collate data from multiple sources to derive meaningful insights and implications for product and other departments
• Able to plan, conduct, and synthesize user research
• Strong understanding of various research methodologies (qual and quant)
• Retail knowledge and enthusiasm is a plus
• Hands-on experience working on digital products and or services
• Proven experience working in design teams in an Agile product development setting
• Experience planning and conducting user research at various stages of the design process
• Strong communication skills with ability to articulate the value of a design choice to users and non-designer stakeholders
• Creative problem solving and analytical thinking
• Able to produce insightful research reports in a fast-paced environment
• Synthesizes abstract ideas into tangible solutions for design
• Is passionate about problem solving through design
• Sees value in taking an iterative design approach
• Has a strong sense of ownership and proactively advocates for the end user
• Open to taking on new challenges and learning new skills
• Collaborative, curious, empathetic, open-minded, innovative