This is a unique opportunity be part of Booking.com's team at our 4th Customer Service Site in Asia Pacific - Bangkok, Thailand. We are looking for Thai-speaking Customer Service Guest Executives to join our dynamic, pleasant and international work environment and will provide a culture that is open, creative and performance-oriented Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work.

As a Customer Service Executive, you will be working in different shifts, and will be responsible for handling pre and post booking (hotel reservations) enquiries. You will also be an intermediary between customers and hotels.

What Booking.com will offer you :

• An exciting opportunity to be part of Booking.com's team at our 4th Customer Service Site in Asia Pacific
• Paid training
• International working environment
• Convenient working location within Bangkok (next to Phra Ram 9 MRT Station)
• A premium remuneration package (including quarterly performance-based bonuses)
• Daily catered lunch that will be provided by Booking.com
• Medical benefits
• Work schedule provided 4-6 weeks in advance.

Interested candidates may apply by clicking on the following URL: http://grnh.se/sleoca1

• Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensuring a high level of customer service and a positive guest experience
• Supporting your colleagues with peer learning, and being open to feedback from others
• Positively participating in company events, and in weekly team meetings
• Taking part in new projects and tests that we may need your help with
• Promoting the Booking.com culture.

• Fluency in English and Thai
• An affinity for offering excellent customer service
• Ability to adapt and work well under pressure in a fast-paced environment
• Ability to take ownership and solve problems
• Positive and resilient attitude
• Great teamwork skills
• Eligible to work in Thailand – This role is only open to Thai nationals as there will be no work pass sponsorship for this role
• What you'll get in return:
• We offer you many benefits when joining our team.
• Full time paid training of 2 weeks
• Annual leave entitlement
• Quarterly bonus plan
• Work schedule provided 4-6 weeks in advance
• Catered lunch or dinner depending on your work schedule
• Booking.com discount
• Health insurance
• Continuous growth potential, and free and on-demand professional training courses