ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Analysis, Thai, English

ประเภทงาน:

งานประจำ

• Maintain and develop internal support and call center quality standards
• Review a subset of support agents conversations (calls, emails, chat, etc.).
• Assess support interactions based on internal standards.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Analyze all customer service metrics (e.g. CSAT, SLA) and how the support team s performance affects those KPIs.
• Help agents improve their performance with specific instructions and constant support.
• Monitor customer service performance on the agent and team level.
• Report support team s performance to higher-ups.
• Contribute to the team culture in a positive manner.
• 1 - 2 years experience in the customer service space.
• Fully fluent in Thai and English.
• Able to work on a flexible 5-on 2-off work schedule.
• In-depth understanding of industry standards and company policies.
• Good customer, procedure focus, and detail-oriented.
• Strong analytical and problem-solving skills.
• Meticulous and diligent attributes.
• Great team player with the ability to work with others (compromisation).
• Proven track record of analytical skills.
• Great people skills and ability to communicate (negative) feedback.
• Problem-solving capabilities to create meaningful strategies to improve support quality.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

ประเภทงาน:

งานประจำ

• Team and Role Introduction:
• Drive platform GMV, growth and profitability
• Responsibilities:-Follow the key objectives, team and company directions
• GMV
• Marketing solution revenue
• SBP GMV coverage
• Campaign voucher from premium package
• FSM from premium package
• Manage 10k sellers in the portfolio.
• Requirements/Qualifications(must have):-Do-er
• Hungry for growth
• Equipped with diagnostic and critical thinking.
• Requirements/Qualifications(good to have):

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Finance, Sales, English

ประเภทงาน:

งานประจำ

• เป็นที่ปรึกษาทางการเงิน ให้คำแนะนำและเสนอขายผลิตภัณฑ์ธนาคาร (กองทุน / ประกัน / เงินฝาก / หุ้นกู้).
• ขยายฐานลูกค้ารายใหม่ และรักษาความสัมพันธ์กับลูกค้าเดิม.
• กำหนดกลยุทธ์ในการสร้างและรักษาความสัมพันธ์ที่ดีกับลูกค้า เพื่อสร้างและรักษาฐานลูกค้า.
• รับข้อเสนอแนะจากลูกค้าและแนะนำแนวทางในการพัฒนาบริการและผลิตภัณฑ์ในอนาคต.
• สาขาที่เปิดรับ:
• สาขาเซ็นทรัล อีสต์วิลล์.
• สาขาเยาวราช.
• สาขาราชวงศ์.
• สาขาเดอะมอลล์ บางแค.
• สาขาเดอะมอลล์ บางกะปิ.
• สาขาเซ็นทรัล พระราม2.
• สาขาเซ็นทรัล พระราม9.
• สาขาสยามพารากอน.
• Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Software Development, Data Analysis, English

ประเภทงาน:

งานประจำ

• To support AR/VR buiness team to clarify requirement and user journeys.
• To design software development requirements from user journey and develop the software development requirement dcoument,design Service flow, architecture and develop the system detail design document.
• To summary development backlog for in-house development team and vendor team.
• Take role System Integration to collaborate with another team and Technical Project management to analysis and monitor the success of the project, follow up softeware development progress and report the progress to AR/VR business team and the other parties.
• To support working in multiple AR/VR projects in the same time.
• To working with operation team for transfer the development phase to operation phase.
• Recruiter.
• Atitaya Dechpan (อทิตยา เดชปาน).

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Marketing Strategy, Project Management, English

ประเภทงาน:

งานประจำ

• Co-create channel & trade marketing strategies for assigned channel and support all initiatives and executions throughout the year.
• Track effectiveness and impact of all Initlatives and activities.
• Monitor and analyze market trends, consumer insight, competitor movement and propose creative idea to brand manager.
• Work dosely with external agencies to ensure all campaigned and activities are implemented successfully to drive brand growth.
• Ensure and maximize the usage of marketing materials e.g. POSMs across all channels and evaluate effectiveness.
• Regular market visits to maintain great relationships with business partners, collecting insights & competitor's movements to analyzed and plan for tactical strategies.
• Monitor brand performance regularly.
• Bachelor's degree or higher in Marketing or related fields.
• At least 3 years of working experiences especially in marketing/brand management.
• Experience in FMCG company is an advantage.
• Excellence communication skills in English.

ทักษะ:

Sales, Management, Thai

ประเภทงาน:

งานประจำ

• Manage sale target and supervise team to achieve sale.
• Manage channels ( ASP, Telewiz, AIS Buddy, ARS and Retail Chain) within responsible area to achieve target.
• Develop sale achievement, communicate effectively and counteract problem quickly and completely.
• Follow up and report competitors movement and analyze market situation.
• Establish relationships to all channels and all functions in organization.
• Plan to develop channel with sale staff, support and consult.
• Responsible for providing direction and leadership sale team in under responsible area by management and operation base on product and service focus and channel direction.
• Location: Udon Thani.
• Recruiter: Artitaya Wongkrawthanawat (อาทิตยา วงแก้วธนวัต).

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Sales, English

ประเภทงาน:

งานประจำ

• Drive sales, order and buyer growth of sellers in portfolio - including launching seller specific initiatives, identifying and actioning opportunities within sellers and portfolio.
• Drive seller engagement to the platform: Drive engagement in terms of new assortment building, campaign participations, Flash sales, tools adoption and deal hunting.
• Manage internal seller community via Line groups, FB or Forums, maintain high level of engagement within key communication channels.
• Requirements/Qualifications(good to have):
• Experience: At least 3+ years of prior experience is preferred.
• Background: Sales & Marketing, Business, Key Account Management, Retail (Offline/Online).
• Skills: Analytical skills, Negotiation skills, Attention to detail, Communication and interpersonal skills, Partnership skills, systematic thinking and problem solving.
• Attitude: Highly driven and motivated to drive impact and change, positive attitude and desire to learn and grow, strong ownership.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Business Development, Market Research, English, Mandarin

ประเภทงาน:

งานประจำ

• In charge of International Supply Chain Key Account (Mainly China Key Account) s general growth on Lazada, focus on the local side (Lazada MP store) development, cooperate and give basic support on their cross border (LazGlobal) and branding development;.
• China and international new key account seller BD and incubation; Marketing & onsite management: working closely with cross-functional teams including traffic and marketing teams to plan for campaigns as per the identified assortment and growth directi ...
• The key account sellers' overall store commercial operation quality control, mainly including the logistic performance, business risk control, buyer experience maintains.
• The key account sellers' refinement operation quality management, including top item hunting from China Supply Chain and incubation, store/product page decoration & content quality, and seller tools authorization & adoption quality monitor/control;.
• Assist Manager on relative works.
• Bachelor s Degree or above.
• At least 1-3 years of ecommerce experience, business development, or market research.
• Strong analytical skills with systematic and structured thinking.
• Excellent negotiation and problem-solving skills.
• Ability to work in a fast-paced and dynamic cross-functional environment.
• Good verbal and written communication skills both Chinese and English (both are working languages).

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Finance, Business Statistics / Analysis, English

ประเภทงาน:

งานประจำ

• Strategy, Planning and Management: Assess, evaluate and analyze Cost, WH and Distribution, OEM PC and Glass performance and provide recommendations with regard to both short-term and long-term of optimum cost plan.
• Control and Compliance: Drive and ensure application of financial control framework (policies, procedures and processes) within Supply Chain and Production team as deemed appropriate by controller/internal control team.
• Operations: Review and ensure all month-end closing information accuracy and prepare ...
• Identify Cost saving opportunities by work with business partnering. Prepare business case calculation and analysis.
• Perform other related duties as assigned.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Business Development, Market Planning

ประเภทงาน:

งานประจำ

• In this role, the ideal candidate should demonstrate business judgment with a desire to actively manage and grow your own business with passion and knowledge under Emerging Seller Segment.
• You must be a team player and demonstrate a passion for working cross-functionally to achieve own and common KPIs. Additionally, you should be self-motivated and able to quickly dive deep into data to determine root causes of problems and implement scalable solutions.
• You will be mentored by a senior member of our Category Management team to drive category growth by employing analytical and eCommerce merchandising methodologies across different types of categories under Emerging Sellers Segment.
• Portfolio Management:Establishing strong relations with Brands and supporting their performance, as their business advisor and main contact point and ensuring ambitious revenue growth.
• Developing understanding of assigned category dynamics in the market, spotting trends and support category manager to develop assortment planning to grow brand portfolio on Lazada.
• Building Short term and Long term Branding & Marketing plan as same as commercial plan with brands to support brand growth in E-commerce business.
• Business Planning:Developing strong analytics to evaluate daily/weekly/monthly performance and optimizing further customer experience, marketing, pricing and product selection for support brand growth.
• Suggesting on campaign planning and organizing the implementation to drive a successful result while ensuring that Lazada has the assortment and best prices in the market by leveraging on competitive intelligence.
• Collaborating cross functionally with local team including campaigns, operations, marketing to deliver campaign activation allowing Lazada to offer the best customer experience.
• Constantly be prepared to learn new skill sets and be on the forefront of e-commerce knowledge development, and coach sellers to adopt new tools and features to drive customer engagement and retention.
• Bachelor s degree in business administration, marketing and economics or related fields.
• Minimum 1 year of work experience, preferably in key account management, category management, marketing campaign is preferred.
• Proven experience in business development successes and strategic project management with demonstrated ability to drive successful outcomes is a must.
• Strong understanding of e-commerce business models and dynamics is a plus.
• Exceptional strategic thinking and analytical skills, with the ability to generate insights based on data analytics and translate complex concepts into actionable plans.
• Passionate for multiple simultaneous projects, creative flow and high attention to detail.
• Excellent communication both Thai and English and interpersonal skills, with the ability to influence and effectively engage stakeholders at all levels.
• Adaptable and proactive, thriving in a fast-paced and dynamic environment.
• A resilient problem-solver with proven leadership qualities.
• Strong ownership and attention to details.
• High proficiency in using Microsoft Word, Excel and PowerPoint.