Get to Know our Team:

The IT Infrastructure team operates all networks, servers, and storage platforms used to deliver services to Agoda's customers. We support every product within the company, working with a wide range of systems and technology stacks. As part of the IT Infrastructure team, you'll be working with over 25,000 server instances, one of the largest OpenStack private clouds in Asia, sophisticated Kubernetes-based compute engines, and a data platform capable of transporting and ingesting millions of data messages per second. Each of these opportunities - coupled with an open work environment - are a great way to gain experience on a modern and dynamic platform, constantly evolving to adapt to changes in the business landscape.

The Opportunity:

Our infrastructure team in Bangkok is searching for an experienced Senior Software Engineer to help us build services to scale and manage our infrastructure. We are looking for somebody with hands-on experience in infrastructure system development, writing software to interface with the system management APIs exposed by Kubernetes, OpenStack, Ceph, etc

In this Role, you'll get to:

• Design and development of automation toolsets to help drive efficiency in Agoda's IT infrastructure (bare metal deployment, software installation/patching, monitoring and remediation, etc.).
• Manage incidents and daily operational tasks on production and development environments, occasionally outside of business hours
• Provide expert advice and guidance to other infrastructure team staff and software developers; can effectively mentor less experienced staff.
• Lead and manage implementation projects from end to end, working across multiple teams and departments.
• Conducts performance tuning and troubleshooting investigations, working across the entire organization
• Coordinate datacenter operations tasks with remote DCOE staff (server/rack/row/cage provisioning, rolling replacements, power & temperature management, etc.)
• Develop, design and maintain Grafana dashboards to visualize data from various sources.
• Collaborate with data engineers and analysts to understand data requirements and translate them into effective visualizations.
• Configure and manage data sources, agents, and collectors to ensure accurate and timely data collection.
• Write and optimize queries to extract and transform data for visualization.
• Monitor and troubleshoot Grafana performance issues and implement improvements.
• Provide training and support to team members on using Grafana and interpreting dashboard data.

What you'll Need to Succeed:

• At least 5 years of IT operations experience in LARGE heterogeneous environments
• Competent in one or more common scripting/automation languages: Python (mandatory), Go (mandatory), ruby, JavaScript, bash, PowerShell, ansible-playbook
• Expert in Grafana dashboard (monitoring and alerting) development and query languages (PromQL, SQL, JQL, Elasticsearch)
• Some experience in CI/CD, preferably form a DevOps background, gitlab (in dept is advantage)
• Excellent troubleshooting skills, deep dive analysis, capable to break down issues into testable hypotheses and develop tools to assist during troubleshooting. Can troubleshoot "full stack" issues
• Able to work under pressure and deliver projects on time.
• Practical knowledge of Kubernetes or Docker or OpenStack operations and APIs
• High sense of ownership. Actively looks for lingering problems and proactively fixes them
• Good knowledge of networking architecture within complex e-commerce environments
• Good English skills, strong analytical skills, eager to learn new things
• Self-motivated, approachable and adaptable, with good communication skills (working language is English).