āđāļĄāđāļĄāļĩāļāļģāđāļŦāļāđāļāļāļēāļāļŠāļģāļŦāļĢāļąāļāļāļĢāļīāļĐāļąāļāļāļĩāđ āļāđāļāđāļāļāļĩāđāđāļāđāļāļāļģāđāļŦāļāđāļāļāļēāļāļāļĩāđāļāļļāļāļāļēāļāļāļ°āļŠāļāđāļ
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
āđāļĄāđāļāļģāđāļāđāļāļāđāļāļāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļģāļāļēāļ
āļāļąāļāļĐāļ°:
English, Thai
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļķāļāļāļēāļ
- Collaborate with the Brand and eCommerce teams to update and enhance the appearance of our eCommerce platforms, ensuring brand consistency and sales optimization.
- Review and resolve content issues on international websites, utilizing newly created branded content.
- Manage and maintain YouTube channels across multiple countries to ensure a consistent brand image.
- Provide competitive creative intelligence and trend analysis using tools like Facebook Ad Library and Google Trends.
- Work closely with the SEO team to implement best practices on our websites.
- University graduate or in the final year of studies.
- Excellent command of English, both spoken and written.
- Strong proficiency in Excel and other MS Office tools.
- Preferred: Certification in Facebook and/or Google Ads.
- Why join us?
- Join WorkVenture to gain real-life digital marketing experience in a dynamic and supportive environment. You'll have the chance to work on meaningful projects that make a difference, while developing your skills and growing your career in the ever-evolving digital marketing industry.
- Thong Lor (Panjit Tower, Sukhumvit 55, Sub District Khlong Tun Nua, Sub Area Wattana, Bangkok 10110).
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- You can apply to up to three jobs within a rolling 30-day window.
- You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams.
- Please visit "Your Application Space" to see the jobs you have already applied to.
- Please don t create another account with a different email. If you do so, your account might be merged and your application record will be deleted.
āļāļąāļāļĐāļ°:
Compliance
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Oversee daily end to end operations of the.
- First-mile, ensuring packages is dispatched in a timely manner.
- Manage and lead a team of.
- First-mile staff, including manpower planning, training, scheduling, counselling, disciplining and performance evaluation.
- Monitor and improve operational processes to enhance efficiency and productivity.
- Implement standard operating procedures (SOPs) and ensure operation compliance are met.
- Provide guidance and support to team members, addressing any issues or concerns promptly.
- Address any discrepancies or errors in the first-mile and implement corrective actions.
- Track key performance indicators (KPIs) and generate reports on sortation center performance.
- Analyze data to identify trends, inefficiencies, and opportunities for improvement.
- Report operational status and issues to upper management regularly.
- Identify areas for process improvement and implement changes to enhance efficiency.
- Foster a positive and collaborative work environment.
- Prepare technical reports e.g. EOD report by collecting, analyzing and summarizing information and trends.
- āļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļĩāđāļāļģāđāļāđāļ.
- āđāļĄāđāļĢāļ°āļāļļāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļąāđāļāļāđāļģ.
- āļŠāļēāļĒāļāļēāļ.
- āļāļēāļĢāļāļąāļāļāļēāļĢ.
- āļāļĢāļ°āđāļ āļāļāļēāļ.
- āļāļēāļāļāļĢāļ°āļāļģ.
- āđāļāļīāļāđāļāļ·āļāļ.
- āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ.
- āļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļĩāđāļāļģāđāļāđāļ.
- āđāļĄāđāļĢāļ°āļāļļāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļąāđāļāļāđāļģ.
- āđāļāļīāļāđāļāļ·āļāļ.
- āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ.
- āļŠāļēāļĒāļāļēāļ.
- āļāļēāļĢāļāļąāļāļāļēāļĢ.
- āļāļĢāļ°āđāļ āļāļāļēāļ.
- āļāļēāļāļāļĢāļ°āļāļģ.
- āđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļīāļĐāļąāļāļāļģāļāļ§āļāļāļāļąāļāļāļēāļ:500-1000 āļāļ.
- āļāļĢāļ°āđāļ āļāļāļĢāļīāļĐāļąāļ:āļāļēāļĢāļāđāļēāļāļĨāļĩāļ.
- āļāļĩāđāļāļąāđāļāļāļĢāļīāļĐāļąāļ:āļāļĢāļļāļāđāļāļ.
- āđāļ§āđāļāđāļāļāđ:www.lazada.co.th.
- āļāđāļāļāļąāđāļāđāļĄāļ·āđāļāļāļĩ:2012.
- āļāļ°āđāļāļ:4/5.
- āļĨāļēāļāļēāļāđāļēāļĄāļļāđāļāļĄāļąāđāļāļāļĩāđāļāļ°āļĄāļāļāļ§āļīāļāļĩāļāļēāļĢāļāļĩāđāļāļĩāļāļ§āđāļēāđāļĨāļ°āđāļāļāļāđāļēāļāļāļēāļāļāļđāđāđāļŦāđāļāļĢāļīāļāļēāļĢāļāļ·āđāļāđ āđāļāļ·āđāļāđāļŦāđāđāļāđāđāļāļ§āđāļēāļāļēāļĢāļāļģāļāļļāļāļāļļāļĢāļāļĢāļĢāļĄāļāļāđāļāļĨāļāļāļāļĢāđāļĄāļāļāļāļĨāļēāļāļēāļāđāļēāļāļąāđāļāđāļāđāļāđāļāļāđāļ§āļĒāļāļ§āļēāļĄāļāđāļēāļĒāļāļĒāđāļēāļāđāļāđāļāļĢāļīāļ āļĄāļēāļāļāļ§āđāļēāđāļāļāļ§āđāļēāļāļąāđāļ āļŠāđāļĨāđāļāļāđāļŦāļĄāđ āļĄāļĩāļāļļāļāļŠāļīāđāļāļāļĩāđāđāļāļāđāļāļŦāļē āđāļŠāļāļāļāļķāļāļ§āļīāļŠāļąāļĒāļāļąāļĻāļāđāļāļāļāļāļĢāļīāļĐāļąāļāļāļĩāđāļĄāļļāđāļāļĄāļąāđāļāļāļĩāđāļāļ°āļāļąāļāļāļēāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļāļāļāļđāđāļāļ·āđāļāđāļĨāļ°āļāļđāđāļāļēāļĒāļāļāļāđāļĨāļāđāļāđāļēāļāļāļēāļĢāļāđāļēāđāļĨāļ°āđāļāļāđāļāđāļĨāļĒāļĩāļāļĩāđāļĨāđāļģāļŠāļĄāļąāļĒ āđāļĨāđāļāđāļāļāļāļŦāļąāļ§āđāļāļāļĩāđāļĄāļĩāļŠāļĩāļŠāļąāļāđāļŠāļāļāđāļŦāđāđāļŦāđāļāļāļķāļāļāļ§āļēāļĄāļāđāļāļāđāļĒāļēāļ§āđāđāļĨāļ°āļĄāļĩāļāļĨāļąāļ āļāļķāđāļāđāļāđāļāļŠāļąāļāļĨāļąāļāļĐāļāđāļāļāļāļāļ§āļēāļĄāļĄāļĩāļāļĩāļ§āļīāļāļāļĩāļ§āļēāļāļāļāļāļēāļĢāļāđāļāļāļāļīāđāļāđāļĨāļ°āļĒāļļāļāļāļīāļāļīāļāļāļĨāđāļāļāļąāļāļāļļāļāļąāļ.
- āļĢāđāļ§āļĄāļāļēāļāļāļąāļāđāļĢāļē: At Lazada, we re setting new standards for eCommerce, and we re doing this by bringing out the best in our people. We value curiosity and passion in creating the right environment using technology and tools that allow the best ideas to surface from our people. We experiment, we learn, and we do better every day. Whether we re running campaigns or testing an idea, we have fun. We are as diverse as the region we connect, because we value the power of difference. Ultimately, we are united in our mission to change the face of retail - together.
- āļŠāļģāļāļąāļāļāļēāļāđāļŦāļāđ: 29th floor, Bhiraj Tower, Emquartier.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
5 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Cloud Computing, Product Development, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Receive escalated technical issues from Frontline Support Engineers.
- Analyze complex problems to diagnose root causes.
- Develop and implement advanced solutions using your knowledge of products and services.
- Collaborate with product engineering teams to identify and resolve product defects.
- Document solutions and knowledge base articles for future reference.
- Stay up to date on the latest features, tools, and best practices of cloud industry.
- Provide technical guidance and mentorship to Frontline Support Engineers.
- Job Qualifications.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Minimum 5 years of experience in technical support.
- Proven experience in a supervisory or management position.
- Proven ability to troubleshoot and resolve complex technical problems.
- In-depth knowledge of market cloud products and services.
- Having relevant cloud technical certifications is a plus.
- Experience with cloud troubleshooting methodologies.
- Excellent communication and interpersonal skills.
- Fluent in English both written and verbal (Minimum 750 TOEIC score).
- Goal-Oriented, Unity, Learning, Flexible.
āļāļąāļāļĐāļ°:
Research, Problem Solving
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļķāļāļāļēāļ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Be curious and try new things.
- Learn about how PwC works as a business and adds value to clients.
- Think broadly and ask questions about data, facts and other information.
- Support research, analysis and problem solving using a variety of tools and techniques.
- Produce high quality work which adheres to the relevant professional standards.
- Keep up-to-date with technical developments for area of specialism.
- Handle, manipulate and analyse data and information responsibly.
- Communicate confidently in a clear, concise and articulate manner - verbally and in materials produced.
- Embrace different points of view and welcome opposing and conflicting ideas.
- Uphold the firm's code of ethics and business conduct.
- Education (if blank, degree and/or field of study not specified).
- Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
- Required Skills.
- Optional Skills.
- Desired Languages (If blank, desired languages not specified).
- Travel Requirements.
- Available for Work Visa Sponsorship?.
- Government Clearance Required?.
- Job Posting End Date.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- āļāļģāļŦāļāļāļāļĨāļĒāļļāļāļāđāļāļēāļāļāļēāļĢāļāļĨāļēāļāļāļĨāļļāđāļĄāļāļĨāļīāļāļ āļąāļāļāđāļāļĩāđāļĢāļąāļāļāļīāļāļāļāļāđāļāļ·āđāļāļŠāļĢāđāļēāļāļĻāļąāļāļĒāļ āļēāļāđāļāļāļēāļĢāđāļāđāļāļāļąāļāļāļēāļāļāļļāļĢāļāļīāļāđāļŦāđāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļ - āļāļģāļāļĩāļĄāļāļēāļāđāļāļāļēāļĢāļāļģāļŦāļāļāđāļāļāļāļēāļāļāļēāļĢāļāļĨāļēāļāļāļĩāđāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļ āļāļąāđāļāđāļāļāđāļēāļāļāļēāļĢāļāļąāļāļāļēāļāļĨāļīāļāļ āļąāļāļāđ āļŠāļ·āđāļāļāļĢāļ°āļāļēāļŠāļąāļĄāļāļąāļāļāđāđāļāļ·āđāļāļŠāļāļąāļāļŠāļāļļāļāļāļēāļĢāļāļēāļĒ
- āļāļĢāļīāļŦāļēāļĢāđāļĨāļ°āļāļąāļāļāļēāļāļđāđāđāļāđāļāļąāļāļāļąāļāļąāļāļāļēāđāļāļ·āđāļāļŠāļēāļĄāļēāļĢāļāļāļģāđāļāļīāļāļāļēāļĢāđāļĨāļ°āļĢāļąāļāļāļīāļāļāļāļāļāļēāļāđāļāļŠāđāļ§āļāļāđāļēāļāđāļāļāļāļāđāļēāļĒāļāļēāļĒāđāļĨāļ°āļāļēāļĢāļāļĨāļēāļāđāļāļāļĢāļ°āđāļāļĻāđāļāđāļāļĒāđāļēāļāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļ
- āļāļģāļāļąāļāļāļđāđāļĨāđāļĨāļ°āļŠāļāļąāļāļŠāļāļļāļāļāļđāđāļāļģāļāļ§āļĒāļāļēāļĢāļāđāļēāļĒāļāļąāļāļāļēāļāļļāļĢāļāļīāļāđāļŦāđāļŠāļēāļĄāļēāļĢāļāļāļģāļāļēāļāđāļāđāļāļĢāļĢāļĨāļļāđāļāđāļēāļŦāļĄāļēāļĒāļāļēāļāļāļļāļĢāļāļīāļāļāļāļāļāļĢāļīāļĐāļąāļ.
- āļ§āļīāđāļāļĢāļēāļ°āļŦāđāļĒāļāļāļāļēāļĒāđāļĨāļ°āļŠāļ āļēāļāđāļ§āļāļĨāđāļāļĄāļāļēāļāļāļēāļĢāđāļāđāļāļāļąāļ āļāļģāļŦāļāļāļāļĨāļĒāļļāļāļāđāļāđāļēāļāļāļēāļĢāļāļĨāļēāļāļāļĨāļļāđāļĄāļāļĨāļīāļāļ āļąāļāļāđāđāļāļāļĢāļ°āđāļāļĻ āļāļąāđāļāđāļāļāđāļēāļāļāļĨāļīāļāļ āļąāļāļāđ āļāļēāļĢāļāļģāļŦāļāļāļĢāļēāļāļē āđāļĨāļ°āļāļēāļĢāļāļĢāļ°āļāļļāđāļāļāļēāļĢāļĢāļąāļāļĢāļđāđ āđāļĨāļ°āđāļĨāļ·āļāļāđāļāđāļāļĨāļīāļāļ āļąāļāļāđ āļāļĢāđāļāļĄāļŠāļ·āđāļāļāļĢāļ°āļāļēāļŠāļąāļĄāļāļąāļāļāđāļāļĒāđāļēāļāđāļŦāļĄāļēāļ°āļŠāļĄ
- āļ§āļēāļāđāļāļāļāļēāļāļāđāļēāļāļāļēāļĢāļāļĨāļēāļāļāļāļāļāļĨāļļāđāļĄāļāļĨāļīāļāļ āļąāļāļāđāđāļāļāļĢāļ°āđāļāļĻ, āļāļēāļĢāļāļąāļāļāļģāļāļāļāļĢāļ°āļĄāļēāļāļāļēāļāļāļēāļĢāļāļĨāļēāļāļāļĢāļ°āļāļģāļāļĩ āđāļĨāļ° āļāļ§āļāļāļļāļĄāļāļđāđāļĨāļāļēāļĢāļāļģāđāļāļīāļāļāļēāļĢāļāļēāļĄāđāļāļāļāļēāļĢāļāļĨāļēāļ āđāļāļ·āđāļāđāļāļīāđāļĄāļāļđāļāļĒāļāļāļāļēāļĒ āđāļĨāļ°āļŠāđāļ§āļāđāļāđāļāļāļēāļāļāļēāļĢāļāļĨāļēāļ āđāļŦāđāđāļāđāļāļēāļĄāđāļāđāļēāļŦāļĄāļēāļĒāļāļĩāđāļāļģāļŦāļāļ
- āļ§āļēāļāđāļāļāđāļĨāļ°āļāļąāļāļāļēāļŠāļīāļāļāđāļēāđāļŦāļĄāđ āļĢāđāļ§āļĄāļāļąāļāļāđāļēāļĒ R&D āđāļĨāļ° āļāļēāļĢāļāļģāļŦāļāļāļĢāļēāļāļēāļāļēāļĒāļŠāļīāļāļāđāļē āļĢāļ§āļĄāļāļķāļāļāļēāļĢāļŦāļēāļāđāļāļāļāļēāļāļāļēāļĢāļāļĨāļēāļāđāļŦāļĄāđāļāļāļāļāļĨāļļāđāļĄāļāļĨāļīāļāļ āļąāļāļāđ
- āļāļģāđāļāļīāļāļāļēāļĢāļāļīāļāļāļĢāļĢāļĄāļāļēāļāļāļēāļĢāļāļĨāļēāļāđāļāļāļĢāļ°āđāļāļĻ āđāļĨāļ°āđāļāļĢāļ·āđāļāļāļĄāļ·āļāļŠāļ·āđāļāļŠāļēāļĢāļāļēāļāļāļēāļĢāļāļĨāļēāļ āđāļāļ·āđāļāļāļĨāļąāļāļāļąāļāļĒāļāļāļāļēāļĒāđāļŦāđāđāļāđāļāđāļāļāļēāļĄāđāļāđāļēāļŦāļĄāļēāļĒāļāļĩāđāļāļąāđāļāđāļ§āđ
- āļĢāļąāļāļāļīāļāļāļāļāđāļāļĢāļāļāļēāļāļŠāļģāļāļąāļāļāļĩāđāđāļāđāļĢāļąāļāļĄāļāļāļŦāļĄāļēāļĒāļāļēāļāļāļđāđāļāļąāļāļāļąāļāļāļąāļāļāļē
- āļāļąāļāļāļēāļāļĩāļĄāļāļēāļāđāļŦāđāļĢāļ°āļāļąāļāļāļĩāļāļāļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļāđāļāļīāđāļĄāļāļķāđāļāđāļāļ·āđāļāļāļēāļĢāļāļģāļāļēāļāļāļĩāđāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļāđāļāļīāđāļĄāļāļķāđāļ.
āļāļąāļāļĐāļ°:
Finance, Compliance
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Conduct detailed analysis of Enterprise Service revenue to identify trends in products and services within AIS Group.
- Verify the accuracy and completeness of revenue collection, promotion packages, and new services to ensure compliance with business conditions.
- Develop appropriate QA measures to minimize revenue loss and operational errors.
- Detect and investigate irregularities affecting revenue, such as real loss, opportunity loss, and fraud.
- Collaborate with relevant departments to address and rectify issues impacting revenue.
- Ensure the accuracy of service charges, promotion packages, and offerings for enterprise customers.
- Review and validate the calculation of postpaid voice, IDD, and IR services in the RBM system to prevent revenue loss.
- Utilize data analytics skills to analyze data from various sources, reflecting trends, performance, and efficiency of products and services.
- Prepare analysis reports to support management in strategy formulation and risk assessment.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Play a significant role in long-term planning, including an initiative geared towards operational excellence.
- Tactical hub planning in terms of resources (manpower, equipment, space, etc) in line with fluctuation of weekly/monthly volume.
- Regular meetings with VP Ops, Sr. Manager, Team & cross functionally with regards to hub operational matters.
- Establish & keeping track daily/weekly/monthly hub performance report in terms of its services, productivity, efficiency & cost.
- Analyze issues & work closely with country team for corrective & preventive solutions.
- Handling customer s complaint/feedback, TSAT Scores & excellent trouble shooting skills.
- Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
- Being responsible for manpower sourcing & hub assets.
- Monitor weekly, daily or campaign & ensure full compliance of hub operational policies & processes.
- Ensure Hub COD compliance on daily basis.
- Bachelor degree in logistics or related field
- At least 5 years of work experience, preferably in logistics or hub/courier working environment.
- Understand Logistics Network: Firstmiles, Linehaul and Lastmiles
- Excellence in analytical, problem solving and organizing skills.
- Ability to work under pressure/tight deadline as a team, self-motivated and be able to work independently under minimum supervision.
- Excellent computing skills and proficient in excel, word.
- Ability to lead & coordinate daily hub activities/processes and committed to get the job done
- Hard working attitude with integrity
- Proven clear record of criminal check.
āļāļąāļāļĐāļ°:
Scrum, Software Development, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Manage one or more projects, preferably through the Agile/Scrum process.
- Work together with the clients, project team, and business management.
- Managing and reporting on budget, schedule, and progress towards goals.
- Provide direction and clear goals, make the team understand what is expected by the client.
- Coordinate and motivate the team to achieve a significant project.
- Managing the needs of diverse clients.
- Understanding the need of the client, be able to collect requirements and present them to the project team.
- Write high-level functional specifications and maintain them during the project.
- Monitor and report the progress of the projects.
- Provide advice to the team wherever they need it and point them in the right direction.
- Understand and manage the different team members in the project.
- Run the daily Agile project process, like standup, planning etc.
- Contribute to the company's overall delivery process.
- Professional services and/or consulting business background, preferably in the international IT consulting companies.
- Business mindset: We re helping clients, and want to grow our own business.
- Understanding of both design and technology.
- Agile/Scrum, certificates are a big plus.
- Used to managing Agile based projects.
- Experience working with enterprise clients, and big scale custom software projects.
- Software engineer background is a big plus.
- Systematic, detail-oriented.
- Ambitious and driven personality, willing to take ownership of actions.
- Good command of English, both written and spoken.
- Professional-level Mandarin proficiency is required.
- 5+ years of software development business experience, ideally from consultancy or software development agencies.
- A degree in computer/technology-related discipline or equivalent work experience.
- 10(15) days annual paid vacation.
- Flexible working hours.
- Health insurance.
- Life insurance.
- Free Lunch every Wednesday.
- Provident Fund.
- An office in the heart of Bangkok, just meters from the MRT stations.
- International work environment with over 20 different nationalities in the team.
- Working with a wide and interesting portfolio of clients in SEA and globally.
- Opportunity to visit events and conferences.
- Standard perks such as free drinks and snacks in the office, team activities, trips and great parties.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Low level design, implement, and support complex enterprise network solutions.
- Work closely with customers to understand their needs and requirements.
- Develop and implement network designs that meet customer objectives.
- Troubleshoot and resolve network issues during implementation.
- Document network designs and configurations.
- Provide technical expertise to support sales and marketing efforts.
- Customer network integration and delivery.
- Low design, implement, and support complex enterprise network solutions.
- Work closely with customers to understand their needs and requirements.
- Develop and implement network designs that meet customer objectives.
- Troubleshoot and resolve network issues during implementation.
- Document network designs and configurations up to date.
- Provide technical expertise to support sales and marketing efforts.
- Hand over completed document to after sale service.
- Project implementation tracking with update.
- 1st Tier Engineer.
- First diagnostic problem and do first troubleshooting of enterprise solutions.
- EDS (MPLS, SD-WAN, 5G).
- ICT (Cloud, Firewall).
- Mobile services (M2M, SMS).
- To be ticket owner who do proactive update progress incident to customer within OLA time.
- To ensure service of customer are normal after incident restoration.
- Bachelor s Degree in Telecommunication Engineer, Computer Engineering, Computer Science, or IT related fields.
- 2-5 years of work experience with user IT Support or Network Support.
- Positive attitude.
- Reliable and working time flexibility.
- Having knowledge of IP Networking (LAN/WAN).
- Having Knowledge of Cloud Technology.
- Having knowledge in Cisco, Huawei, ZTE router and switch equipment will be advantage.
- Having knowledge in Firewall Palo Alto, FortiGate equipment will be advantage.
- Having Knowledge of Cyber Security services will be advantage.
- Good problem-solving, analytical, and team-working skills.
- Excellent communication and interpersonal skills.
- Service Account Management (Engineer or IT).
- Job Responsibilities.
- Single point of contact (SPOC) on Operations matters.
- Oversee day-to-day fault management for Critical or Escalated incident.
- Provide regular updates and ensure timely fault resolution for Critical or Escalated incident following by SLA commitment to corporate customer.
- Overseeing the entire planned maintenance cycle for customer s critical services.
- Provide data information that customer needed with in SLA.
- Built more relationship with enterprise customer & provide the best customer experience for the best customer satisfaction.
- Previous meeting minutes.
- Present monthly network availability report.
- Summary of Incidents.
- Develop improvement plan for prolong outages, found no fault, repeated fault, chronic problem, etc.
- Update or review any improvement plan.
- Response VOC and coordinate relate team to improve our service.
- Investigate and find out the root cause for chronic problem of enterprise Customer and consult with related team to find out the solution of that problem.
- On site for problem troubleshooting of all Enterprise product such as Corporate Fixed line, Cloud, SD WAN, Firewall, Bulk SMS, M2M, EDS (MPLS & IPLC), Radio Quality etc.
- Analysis data for SKA Customer to reduce and improvement for better Availability, MTTR and Fault rate of each service such as EDS M2M Bulk SMS E1 etc.
- In deep analysis for some SKA customer that have different trend of fault rate, availability and MTTR.
- Coordinate with related team to set action plan and target to improve our service.
- Find out the root cause and clarify internal process to improve our service especially in aftersales service areas.