Responsible for answering calls and E-Mail from customers, assisting them with entering incidents / problems / Request into service desk system, and escalating critical issues to our internal support team.

• Provide consistent quality customer services to external clients based on SLA
• Responsible for answering calls and E-Mail from customers, assisting them with entering incidents / problems / Request into service desk system, and escalating critical issues to our internal support team.
• Log and track requests, and also update E-Mail status to customer.
• Monitoring status and escalation to support team if required.
• Provide basic troubleshooting
• Responsible for monitoring alarm escalation to customer and internal.
• Making summary and analysis customer's trouble.
• Providing the appropriate solution for customer.
• Reporting (documentation) by monthly basis (or depends on customer's requirement).
• Enable to work customer sites:
• oHead Office: Soi Sadhupradist 45, Sadhupradist Road or
• oWarehouse: Soi Sadhupradist 49, Sadhupradist Road or
• oFactory: Well Grow Industrial Estate, Bangna-Trad Road Km.36

• Male or Female, age 22 – 33 years old. (Welcome new Graduate)
• Thai nationality
• Bachelor's Degree or higher in Information Technology, Computer Engineering or related field.
• At least 0-2 year experiences in helpdesk support.
• Experience of Enterprise Resource Planning (ERP), Material Requirement Planning (MRP) is advantage and has skill in incident management.
• Experience of Supply Chain Management, IT Infrastructure is advantage and has skill in incident management.
• Customer service mind and good in co-ordination skills.
• Verbal and written communication skill in English is required.