ทักษะ:

eCommerce, SEO, Power BI, English

ประเภทงาน:

งานประจำ

• As Sr. Specialist eCom Consumer Experience, you will be responsible for driving execution and optimization of the Consumer Experience across Adidas Sites for Thailand market.
• You will work with the Sr. Manager Consumer Experience and in the Consumer Experience and Trading vertical for Emerging markets.
• As the champion of a data-driven and a consumer centric mindset you ll be part of shaping the Consumer experience by optimizing journeys for the campaigns & onsite prod ...
• Lead the Adidas website and app consumer journey optimization with end-to-end responsibility across the funnel (for both English & Thai language platforms).
• Responsible for Conversion rate across across the platform with focus on mid funnel KPIs like Plp-Pdp, Pdp-Cart, Cart-Order etc.
• Analyze Journeys of consumers and their engagement with site as measured by time spent, content engaged with, average pages browsed, and recommendations acted upon.
• Responsible for site-walks across both web & app and ensuring user touchpoints e.g carousels, navigation are refreshed timely analyzing the data from tools to elevate consumer experience.
• Maximize trade opportunities via best-in-class merchandising by analyzing Consumer Journey & site optimization monitoring Sell throughs.
• Analysing data to spot locally relevant trends & initiating activations which support market launches and business priorities.
• Ensure successful launch of campaigns e.g. product launches and promotional campaigns in line with the trade calendar for both Adidas English & Thai websites.
• Execute best practices of Emerging markets & inputs from global consumer engagement strategy.
• Improving Digital experience of consumers through guided selling and experience optimization.
• Present insights to stakeholders on a weekly, monthly frequency or as required.
• Build collaborative relationships with other Market eCommerce functions critical to experience delivery - including Merchandising, Analytics, Digital operations, Digital Activation teams.
• Key Relationships:Digital Activation.
• SEO.
• Merchandising.
• Digital Analytics.
• Digital Operations.
• Emerging markets & Global counterparts.
• Knowledge, Skills and Abilities:Strong IT and numerical skills. A data driven mind-set.
• Previous eCommerce and CX experience.
• Able to identify opportunities to improve with focus on front-end consumer experience.
• Advanced tools like Power BI, Adobe, Amplitude.
• Good with Analytical Skills and presentations.
• Proficiency in English & Thai language.
• KPI s responsible for:All relevant consumer site and app trading metrics such as CR, AOV, UPT.
• Benchmarking consumer journey funnel metrics such as Plp-to-Pdp, Cart Addition, Avg. time onsite, Bounce rates, Conversion Rate, etc.
• Requisite Education & ExperienceMinimum 4-5 years with relevant experience in eCommerce.
• BA / BS in Analytics, Accounting, Economics, Finance, Business, Digital or related field (Master s / Graduate qualification a plus).
• Signed by (name, signature): __________________ __________________Received by (name, signature): __________________ __________________Effective (date): __________________AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. JOB TITLE: Sr Specialist eCom Consumer Experience BRAND: LOCATION: Bangkok TEAM: Digital STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 524341 DATE: Mar 10, 2025

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Compliance, Risk Management, Data Analysis, English

ประเภทงาน:

งานประจำ

• Develop, support and lead initiatives/projects focused on improving the efficiency, transparency and effectiveness of business processes. Responsible for working with management to identify opportunities for improvement, measure and analyze current business processes and redesign processes to meet the needs of a complex and growing business.
• As the Manager IC & PP - TH, you will cross-collaborate with multiple stakeholders to drive business process improvements as the second line of defense with the support ...
• To be successful in this role, you should have a passion for solving complex business process issues and/or process improvement and have a strong understanding of business processes and controls with ability to employ an insights-driven approach to controls assessment.
• Ensuring compliance with applicable external laws and internal regulations as well as the established Group Internal Control frameworks, and Group/Market/Brand best practices and policies.
• Protect Company physical assets including public and internal dishonesty, procedural failure, administrative error and wastage, as well as maximized profit ensuring effectiveness and efficiency of operations.
• Timely coordination/execution of the ICS / Self Assessment of key controls as well as including the mandatory documentation in BWise and heading remediation of all identified control deficiencies in collaboration with local Senior Management.
• To proactively and continuously review, assess and identify risk within the business. Reduce and mitigate risk with the implementation of comprehensive risk reduction strategies and countermeasures.
• Coordinate the execution of both Emerging Markets and GP&IC initiatives (e.g. ICS testing, EM IC PP annual deliverables, support and consulting on local market initiatives/ cross-countries initiatives, in line with the EM & SEA Market priorities.
• Responsibility for the timely resolution of all audit/Internal Control findings as identified by Corporate Internal Audit and Group Internal Control.
• Collaboration and active support to drive EM Profit Protection objectives, responsibilities and executions. Conduct the store audit as required by store audit risk plan. Provide insights and thoughts over the data analysis for POS high risk transactions (e.g. shrinkage, post void / return & exchange, staff discounts, etc.) to identify unusual trends and/or POS transaction.
• Develop and/or maintain the continuous monitoring framework i.e. key risk indicators.
• Identify opportunities and provide solutions for process enhancements (including automation) to drive process efficiency. Execute assigned projects in areas such as process redesign and process harmonization.
• Build a strong internal and external network and contribute to the growth and development. Actively share best practices with and from other markets.
• Policies & Procedures awareness and processes improvement.
• Raise awareness/maintain knowledge of the Global/Market/Local policies and procedures, including regular trainings at local level.
• Design, develop, implement and regular update of local policies (based on global/market policies if existing), procedures and related internal controls, based on best practices and Group requirements.
• Develop, support and lead initiatives/projects focused on improving the efficiency, transparency and effectiveness of business processes.
• Support compliance investigations conducted by the Regional Compliance Officer, Legal Director and address fraudulent/risk related control remediations with urgency as per recommendations.
• Reporting.
• Produce periodic report for audits to give local senior management visibility of the risk, findings and opportunities.
• Immediate communication of major control deficiencies.
• Timely coordination support on bi-annual Representation Letter process.
• Participation in the Global/Market ICS network including ICS calls, WebEx sessions, conferences, sharing of best practices.
• Relationship and Performance Management.
• Focus on performance through active management and delivery based on KPIs and project schedules.
• Communicate and assertively drive improvements (control and commercially) with local stakeholders.
• Develop a strong peer network within the function itself or between functions as needed to drive key processes.
• Business partnering mindset, balanced of good interpersonal and collaboration skills and ability to organize and prioritize.
• Local: General Manager, Finance Director, Heads of Departments and Process Owners.
• Market: EM Internal Control and Profit Protection.
• Global Functions: Finance, Corporate Internal Audit, Group Policies & Internal Controls, Risk Management, Compliance, Sales Channels (Retail, Wholesale, eCom), Profit Protection, Global Internal Controls Community, GBS IC.
• External auditors.
• Knowledge, Skills and Abilities:Ability to effectively present information and respond to questions from senior executives, stakeholders and cross functional business leaders.
• Strong analytical and numerical skills (with a proven business acumen).
• Ability to work to strict deadlines to achieve audit program targets.
• Strong auditing/internal control skills.
• Fraud investigation, resolution and reporting skills.
• Ability to manage multiple ongoing tasks.
• Proficient spoken and written command of English is a must.
• Project management skills, including the ability to lead projects or work on several projects simultaneously.
• Requisite Education and Experience / Minimum Qualifications:University degree in Finance and accounting/auditing qualification (CPA, CIA, CIMA, ACCA).
• International experience and track record in similar discipline gained with blue chip companies / internal audit or Big 4. Related industry experience is strongly preferred, and retail loss prevention (or profit protection) experience is a plus.
• Minimum of 3-5 years in similar function/position.
• Knowledge of ERP system such as SAP, Team Mate+.
• Good understanding of auditing frameworks (COSO, COBIT, IIA, etc.).
• Proficient in MS Office.
• AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. JOB TITLE: Manager, Internal Control & Profit Protection - Thailand BRAND: LOCATION: Bangkok TEAM: Finance STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 523642 DATE: Mar 7, 2025