Job summary : To be a trainer train and development agents knowledge and skill on their own area. Responsible in training and development plan, the training needs, as well as the design of training courses and curriculums, the development of training materials and the conduction of training sessions to the target audiences in Agency group according to the training plan. In addition, this position has to reviews the training evaluation reports, defines any potential areas of improvement, and provides suggestions and solutions in driving sales performance.

1) Training Strategy

• provide input to define and manage the overall training strategy and approach for Agency training and development programs with the aim to achieve high sales performance from Agency channels
• Provide and deliver training and development programs for Agency in alignment with the company’s strategy and approach

2) Training Course Design

• Have the overall responsibility for the Agency Training and Development team under own responsibility
• Define the overall training plan and activities for Agency Training and Development team
• Work together and partner with the relevant parties (e.g. Agency, Direct Marketing, bank partners) to perform sales training needs analysis, design new sales training courses and review the existing training programs to improve the quality and performance of training programs
• Proactively seek feedback on the existing training course and curriculum, define any opportunities for improvement, provide recommendations related to sales training program (e.g. leveraging the existing learning resources, improving material support or other self-paced curriculum)
• Lead and manage team in developing the training roadmap of different groups of audiences

3) Training Development

• Have the overall responsibility for Training Development activities for the Agency Training and Development team under own responsibility
• Lead and manage team in developing the professional training materials for different groups of audiences, based on training design
• Review the accuracy and completeness of training contents, and ensure that the contents support the training objectives defined
• Track and monitor to ensure that all training materials and tools are aligned with Corporate Brand Identity (CI) and are user-friendly
• Track and monitor to ensure that all training development activities are performed in an accurate and timely manner
• Undertakes other projects assigned by the head of dept.

4) Training Delivery

• Delivery of Agents and A/L’s training programs and other facilitative training programs
• Improves training programs in terms of content & process
• Lead and manage team in conducting training and development programs for target audiences in Agency group, according to the training schedule
• Track and monitor to ensure that training and development programs are delivered with quality according to plan
• Review the training evaluation reports, define any areas for improvement, and provide suggestions / solutions
• Drive for continuous improvement and enhancement of the quality of training and development programs with the aim of driving sales performance

5) Training Support & Report & Evaluation

• Partner with the relevant parties to ensure the continuous improvement of training and development programs with the goal of driving sales performance
• Provide advice and coaching for team to handle training evaluation in order to ensure the efficiency, effectiveness and quality of all training activities (e.g. training evaluations, training tests and participation rates)

Allianz Ayudhya