Project Management Specialist

As a Project Management Specialist, you will be responsible for leading and managing projects aimed at improving processes within Customer Management Operations (CMO). You will work closely with cross-functional teams worldwide to ensure that projects are delivered on time, within scope, and budget, and that they meet the quality standards.
This role is part of Process Efficiency team in the Capacity Management and Operational Excellence (COE) department of CMO.

Key accountabilities

• Lead process improvement initiatives to enhance CMO processes.
• Collaborate with stakeholders to define project scope, goals, and deliverables.
• Develop detailed project plans to monitor and track progress.
• Manage changes to project scope, schedule, and costs using appropriate verification techniques.
• Measure project performance using appropriate tools and techniques.
• Report and escalate issues to management as needed.
• Successfully manage the relationship with all stakeholders.
• Establish and maintain relationships with third parties.
• Create and maintain comprehensive project documentation.

Requirements

• University degree in Business Administration, Industrial Engineering or Computer Science.
• Proven working experience in project management, preferably related to process improvements.
• Excellent communication and presentation skills.
• Project management methodology certification (PMP/PRINCE2) is a plus.
• Experience in process improvement methodologies (Lean/Six Sigma) is a plus.

Diversity & Inclusion